Compare C2 ATOM vs. Freshservice

Buying the most effective Customer Support Software product is all about comparing various solutions and identifying the top program for your specific needs. Our exclusive process will give you an instant look at the general rating of Freshservice and C2 ATOM. For total quality and performance, Freshservice scored 9.4, while C2 ATOM scored 8.0. On the other hand, for user satisfaction, Freshservice earned 97%, while C2 ATOM earned 94%. Below it's also possible to look at their functions, terms, plans, etc. to determine what software will be more suitable for your needs. One critical feature to check is whether the app lets you to toggle on/off restrictions on different types of users to secure any confidential corporate data. In the event you have to quickly find the optimal IT Service Management Software according to our experts we advise you take a look at one of these products: JIRA Service Desk, Freshservice, Samanage.
Comparison

C2 ATOM

VS

Freshservice

VS

C2 ATOM screenshot Freshservice screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

9.4 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

94% ?

Client Satisfaction

97% ?

Cost

Cost

$50

free

Pricing Type

Pricing Type

Monthly payment | Quote-based Free | Annual Subscription
Full Review

Full Review

General Description

General Description

C2 ATOM is an IT service management software created to provide businesses with an integrated solution to help teams manage and deliver exceptional IT support.
Winner of Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organisations.
Easy Links
Available Languages

Available Languages

USA, UK, Canada, International, France USA, UK, Canada, International, China, Germany, India, Japan
Pricing Page

Pricing Page

Learn more about C2 ATOM pricing Learn more about Freshservice pricing
Company Size

Company Size

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Features

Available Features

C2 ATOM FEATURES

  • Incident Management
  • Problem Management
  • Change Management
  • Service Request Management
  • Project Management
  • Event Management
  • Access Management
  • Service Catalog
  • Self-Service Web Portal
  • Knowledge Base
  • User Surveys
  • SLAs
  • Files and Screenshots
  • Attachment
  • Asset Tracking
  • Inventory Management
  • Asset Discovery
  • Purchase Order Management
  • Software Asset Management
  • Reporting and Analytics

Freshservice FEATURES

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics
Supported Integrations

Supported Integrations

C2 Atom is designed to work with database management systems, software, CRM, ERP and other management tools you may already have in place.

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky
Popular Clients

Popular Clients

Loto Quebec, Granby, Lassonde, Industrielle Alliance American National Bank, Battery Giant, Rubik
Phone No.

Phone No.

+1-866-978-1200 +1-866-832 3090
Company Email

Company Email

support@freshservice.com
Vendor's Address

Vendor's Address

20865, Chemin de la Cote Nord, Suite 102
Boisbriand, Quebec, J7E 4H5
Canada
311 California St.
San Francisco, CA, 94104
USA
Pricing Info

Pricing Info

C2 ATOM offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Small Teams – $50/user/month

  • Teams up to 5 users

Across your Business – $65/user/month

  • Teams with more than 6 users

Custom Cloud – By quote

  • Private and hybrid deployment for enterprises

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Support Types

Support Types

Phone
Ticket Training
Phone Live Support
Ticket Training
Compare Products

Compare Products

Compare with Freshdesk
Compare with LiveEngage
Compare with Shuttle
Compare with Olark
Compare with SafeSoft Solutions
Compare with Surfly
Compare with Zoho SalesIQ
Compare with HipChat
Compare with KANA Express
Compare with Techinline FixMe.IT
Compare with JivoChat
Compare with W3B Management Solutions
Compare with TapiApp
Compare with ConnectWise Control
Compare with Unanet
Compare with nanoRep
Compare with Hallwaze
Compare with Roadcast
Compare with Deskun
Compare with Kickserv
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

No Customer Support Software will be able to solve all the requirements of a business. While core features of Freshservice and C2 ATOM are obviously a priority you should also carefully study the integrations provided by every solution. In many cases your team will already be using various kinds of B2B software in your company and it’s much more beneficial to opt for solutions that integrate well with one another. That way you will be able to ensure a smooth exchange of data between your teams and services, which can considerably reduce time devoted to migrating between one service and the other.