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Compare C2 ATOM vs. Freshservice

Today’s enterprises require the best Customer Support Software product to remain competitive. On this page we help you with buying the best software, by allowing you to evaluate Freshservice and C2 ATOM down to the very details of their individual modules. You may also examine our total scoring values, which rate the software general quality and performance. Freshservice got a 9.4 score, while C2 ATOM has a score of 8.0. Likewise, it is possible to compare their general user satisfaction rating: 97% (Freshservice) against 94% (C2 ATOM). Remember to choose the solution that best addresses your top priorities, not the solution with a lot of features. We did our best to prepare reviews of all popular IT Service Management Software products offered on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, LiveAgent, Freshservice.
Comparison

C2 ATOM

VS

Freshservice

VS

C2 ATOM screenshot Freshservice screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

9.4 ?

Client Experience

Client Experience

Client Experience

94% ?

Client Experience

97% ?

Price

Price

$50

free

Pricing Model

Pricing Model

Monthly payment | Quote-based Free | Annual Subscription
Complete Review

Complete Review

Product Info

Product Info

C2 ATOM is an IT service management software created to provide businesses with an integrated solution to help teams manage and deliver exceptional IT support.
Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations.
Easy Links
Company Email

Company Email

support@freshservice.com
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Contact Phone

Contact Phone

+1-866-978-1200 +1-866-832 3090
Languages Supported

Languages Supported

English English
List of Features

List of Features

C2 ATOM FEATURES

  • Incident Management
  • Problem Management
  • Change Management
  • Service Request Management
  • Project Management
  • Event Management
  • Access Management
  • Service Catalog
  • Self-Service Web Portal
  • Knowledge Base
  • User Surveys
  • SLAs
  • Files and Screenshots
  • Attachment
  • Asset Tracking
  • Inventory Management
  • Asset Discovery
  • Purchase Order Management
  • Software Asset Management
  • Reporting and Analytics

Freshservice FEATURES

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics
Types of Customers

Types of Customers

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Supported Integrations

Supported Integrations

C2 Atom is designed to work with database management systems, software, CRM, ERP and other management tools you may already have in place.

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky
Pricing Plans

Pricing Plans

C2 ATOM offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Small Teams – $50/user/month

  • Teams up to 5 users

Across your Business – $65/user/month

  • Teams with more than 6 users

Custom Cloud – By quote

  • Private and hybrid deployment for enterprises

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog
Vendor's Address

Vendor's Address

20865, Chemin de la Cote Nord, Suite 102
Boisbriand, Quebec, J7E 4H5
Canada
311 California St.
San Francisco, CA, 94104
USA
Customer Support

Customer Support

Phone
Ticket Training
Phone Live Support
Ticket Training
Pricing Page

Pricing Page

Learn more about C2 ATOM pricing Learn more about Freshservice pricing
Prominent Clients

Prominent Clients

Loto Quebec, Granby, Lassonde, Industrielle Alliance American National Bank, Battery Giant, Rubik
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QUICK LINKS

QUICK LINKS

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If you are still having doubts about which app will perform best for your company it might be a sensible idea to check out each service’s social metrics. Such metrics are frequently a sign of how popular a given solution is and how big is its online presence.For example, if you analyze Freshservice LinkedIn profile you’ll learn that they are followed by 18549 users. In case of C2 ATOM the amount of followers on their LinkedIn page is 684.