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Compare Freshservice vs Bontq

What is better Freshservice or Bontq? The ideal Project Management Software is a program that can tackle your company’s unique requirements. You can find which solution works really with your company if you assess several products before you decide which one is the best.

For example, Freshservice and Bontq are scored at 9.4 and 6.9, respectively, for all round quality and performance. Likewise, Freshservice and Bontq have a user satisfaction rating of 97% and 100%, respectively, which reveals the general feedback they get from customers. Even better, reach put to a regular customer of the software and ask for their opinion regarding the solution in question.

We know that not all businesses have the time to examine dozens of various products, so we came up with a list of suggestions that you may find useful. Our top selections for the IT Service Management Software category are: Zendesk, Freshservice, LiveAgent.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 6.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Global Activity
  • Tracking Area
  • Priorities and Labels
  • Email Notifications
  • Companies
  • Reports
  • Google Docs Integration
  • Basecamp and FogBugz Import
  • Capture Screenshots
  • Record Videos
  • Browse Projects
  • Attach Files to Items

Pricing Info

Bontq offers 5 product plans that will fit any type of budget. All packages come with a 30-day trial period.

$9/month Plan:

  • 3 users
  • 3 projects
  • Unlimited storage
  • no Desktop Client
  • SSL Security
  • 1 GIT/SVN Repository
  • 1 GB Repository Space

$19/month Plan:

  • 10 users
  • 10 projects
  • Unlimited storage
  • Desktop Client
  • SSL Security
  • 10 GIT/SVN Repositories
  • 3 GB Repository Space

$39/month Plan:

  • 20 users
  • 40 projects
  • Unlimited storage
  • Desktop Client
  • SSL Security
  • 25 GIT/SVN Repositories
  • 10 GB Repository Space

$99/month Plan:

  • 50 users
  • 100 projects
  • Unlimited storage
  • Desktop Client
  • SSL Security
  • 50 GIT/SVN Repositories
  • 30 GB Repository Space

$149/month Plan:

  • Unlimited users
  • Unlimited projects
  • Unlimited storage
  • Desktop Client
  • SSL Security
  • GIT/SVN Repositories
  • 60 GB Repository Space

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Bontq supports integrations with the following business systems and applications:

  • Google Docs
  • Basecamp
  • FogBuz

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Bontq is a user-friendly issue tracking and project management cloud-hosted system. It provides an easy way to manage projects, track bugs, add tasks and store documentation.

Company Email

support@bontq.com

Contact No.

Company's Address

1151 Yates Way, San Mateo, CA 94403

Almost as essential as functionalities and user support level are pricing packages made available by Freshservice and Bontq. While price should not be the sole element it’s definitely a key thing to think about. You should look for a flexible pricing plan that can be adjusted to your business size and painlessly scaled up if your business grows. Make sure you don’t select packages that have advanced tools that you won’t find a use for and always try to contact with the vendor directly as big companies can usually benefit from more affordable prices. You should also try out a free trial or demo of every product to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t require you to invest any money and provides you with a practical overview of what it’s like to work with Freshservice and Bontq.

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