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Compare Freshservice vs Beeye

What is better Freshservice or Beeye? Reviewing products to find the best Project Management Software does not always have to be tough. On our review platform, you can easily match Freshservice and Beeye and immediately analyze their distinct features. We allow you to check their functions, supported devices, customer support, costs, terms, plus more.

You can even review their overall score (9.4 for Freshservice vs. 8.0 for Beeye) and overall customer satisfaction level (97% for Freshservice vs. 100% for Beeye). Devote time to review your best options and discover which one is best for your company. Similarly, you have to consider the software vendor’s credibility; can you count on them and will they still be around a few years from now?

In case you you need to quickly find the best IT Service Management Software according to our review team we suggest you check out one of these solutions: LiveAgent, Zendesk, Freshservice.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $20

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Time-tracking by project or by resource
  • Timesheet approval
  • Automatic reminders notifications
  • Project and resource planning
  • Workforce management
  • Budget forecasting

Pricing Info

Beeye offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Timesheet – $22 CAD/user/month or $20 CAD/user/month (annual billing)

  • Time-tracking by project or by resource
  • Timesheet approval
  • Automatic reminders notifications

Planning – $44 CAD/user/month or $40 CAD/user/month (annual billing)

  • Project and resource planning
  • Workforce management
  • Budget forecasting

All-in-One – $61 CAD/user/month or $55 CAD/user/month (annual billing)

  • Custom dashboards and reports
  • Project and resource planning
  • Timesheets
  • Access to company settings
  • Premium customer support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Beeye integrates with the following business systems and applications:

  • JIRA
  • ABAK
  • API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Beeye, (pronounced BI, like Business Intelligence), management software aiming to increase organizational performance through smart planning.

Company Email

info@mybeeye.com

Contact No.

Company's Address

485 Rue McGill, Montréal, QC
Montreal, Quebec H2Y 2H4
Canada

In case you continue having second thoughts about which solution will perform best for your company it might be a sensible idea to check out each service’s social metrics. These metrics are usually a sign of how popular every solution is and how wide is its online presence. For example Freshservice Twitter profile has currently 1113 followers. At the same time Beeye Twitter is followed by 1093 people.

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