Compare Aha! vs. Freshservice

You can use our scoring system to provide you with a general idea which Project Management Software product is better for your company. For overall product quality, Freshservice attained 9.4 points, while Aha! earned 8.1 points. At the same time, for user satisfaction, Freshservice scored 97%, while Aha! scored 100%. Details about their features, tools, supported platforms, customer support, plus more are given below to give you a more correct review. Keep in mind to choose only the tools that you need so you don’t waste cash for functions that are unnecessary. People who don't have much time or could use a IT Service Management Software advice from our experts might want to investigate these top choices for the current year: LiveAgent, Freshservice, Zendesk.





Aha! screenshot Freshservice screenshot
Pricing Page

Our Score

Our Score

8.1 ?

Our Score

9.4 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

97% ?





Pricing Type

Pricing Type

Free | Monthly payment | Annual Subscription Free | Annual Subscription
Full Review

Full Review



An extensive and comprehensive roadmapping and project management platform that enables businesses effectively manage their product portfolio.
Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.
Quick Links
Company Email

Company Email
Popular Customers

Popular Customers

Aquicore, Atlas Medical, Ritani, ZingChart American National Bank, Battery Giant, Rubik



  • Strategy/Planning
  • Vision
  • Business Model Generator
  • Track Goals
  • Align Strategic Initiatives
  • Define Personas
  • 360 Tracker
  • Release Planning and Management
  • Idea Crowdsourcing
  • Community Engagement
  • Idea Management
  • Feature Management
  • Visual Reports and Detailed Charts
  • Notebook
  • Product Notes
  • User Management
  • Track Changes
  • Third Party Integrations

Freshservice FEATURES

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics
Phone No.

Phone No.

1-888-926-2240 +1-866-832 3090
Supported Integrations

Supported Integrations

Aha! offers integrations with the following business systems and applications:

  • JIRA
  • Visual Studio
  • Pivotal racker
  • Rally
  • Redmine
  • Salesforce
  • GitHub
  • Bitbucket
  • FogBugz
  • Bugzilla
  • Trello
  • Slack
  • HipChat
  • Flowdock
  • Dropbox
  • Google Drive
  • Zendesk
  • Google Apps
  • OneLogin
  • Okta
  • PingIdentity
  • Zapier

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky
Available Devices

Available Devices

Languages Supported

Languages Supported

English English
Pricing Info

Pricing Info

Aha! offers yearly and monthly subscription plans for businesses of different sizes and needs. A free version is offered to qualified startups. You can also try Aha! for 30 days absolutely free.

Startup – Contact Aha! directly for more information

Premium – $59/user/month (billed yearly) or $74/user/month (billed monthly)

  • Set strategy
  • Build roadmaps
  • Plan releases
  • Prioritize features
  • Crowd-source ideas
  • Share presentations

Enterprise- $99/user/month (billed yearly) or $124/user/month (billed monthly)

  • All Premium features
  • Pay only for Product Owners and Contributors
  • Unlimited Viewers
  • Unlimited Reviewers

Enterprise + – $149/user/month (annual only)

  • All Enterprise features
  • Anti-virus scanning
  • IP address access control
  • Account backup and export
  • Advanced product training
  • Concierge service

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Customer Support

Customer Support

Ticket Training
Phone Live Support
Ticket Training
Pricing Page

Pricing Page

Learn more about Aha! pricing Learn more about Freshservice pricing
Company's Address

Company's Address

20 Gloria Circle
Menlo Park California 94025
United States of America
311 California St.
San Francisco, CA, 94104
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Popular Alternatives

Popular Alternatives



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If you test different Project Management Software solutions you shouldn’t just analyze their list of features and available pricing plans. Pay attention to the fact that the solution should be meeting your needs and company so the more flexible their offer the better. Find our which OSes are supported by Freshservice and Aha! and be certain you will obtain mobile support for whatever devices you use in your company. You should also find out which languages and countries are supported, as this might be a key element for many firms.