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Compare Freshservice vs Acunote

What is better Freshservice or Acunote? To ensure that you purchase the most efficient and productive Project Management Software for your company, you should compare products available on the market. For example, here you may match Freshservice’s overall score of 9.4 against Acunote’s score of 7.0. You may also review their general user satisfaction: Freshservice (97%) vs.

Acunote (100%). Furthermore, you can evaluate their strengths and weaknesses feature by feature, including their offered terms and costs. By comparing products you are more likely to pick the best software for your budget. It’s clear you must understand your particular requirements to realize which solution meets those needs.

We did our best to prepare reviews of all popular IT Service Management Software solutions offered on the market, but among them these three caught our special attention: Freshservice, Samanage, Zendesk.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Project Management
  • Sprints
  • Backlogs
  • Tasks
  • Search
  • Burndown and Analytics
  • Area Burndown
  • Wiki
  • Access Control
  • Timeline
  • Source Control Integration
  • Bugtracker Integrations
  • Keyboard Shortcuts

Pricing Info

Acunote offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:

Business – $49/month

  • 7 Users
  • Additional users: $10/user/month
  • Unlimited projects, sprints & wikis
  • Single team
  • Scrum Agile management
  • Basic analytics
  • 30-day free

Corporate – $99/month

  • 7 Users
  • Additional users: $20/user/month
  • Unlimited projects, sprints & wikis
  • Multiple teams
  • Scrum Agile management
  • IT and Product management
  • Advanced analytics

Enterprise – $149/month

  • 7 Users
  • Additional users: $30/user/month
  • Unlimited projects, sprints & wikis
  • Multiple Departments and teams
  • Scrum Agile management
  • IT and Product management
  • Enterprise analytics
  • Enterprise access control & support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

IBM, Fujitsu, HP, PoundPay

Integrations

Acunote integrates with the following business systems and applications:

  • Subversion
  • Gthub
  • Perforce
  • Google Apps
  • Git
  • JITA
  • Trac
  • FogBugz
  • BugZilla
  • Mantis

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Acunote is a business system that integrates SCRUM and agile project management to help them manage and stay in control of the development process of their software.

Company Email

support@acunote.com

Contact No.

Company's Address

969-G Edgewater Blvd, #300
Foster City, CA 94404-3760
USA

In the event you continue having doubts about which service will perform best in your case it may be a sensible idea to take a look at each service’s social metrics. These metrics are frequently a sign of how popular each solution is and how extensive is its online presence. For instance Freshservice Twitter account has currently 1113 followers. At the same time Acunote Twitter is followed by 18 people.

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