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Compare Freshservice vs 1time

What is better Freshservice or 1time? A great way to find the correct Project Management Software product for your company is to cross-check the solutions against each other. Here you can compare Freshservice and 1time and see their functions compared contrastively to help you pick which one is the superior product. Also, you can examine their overall ratings, for instance: overall score (Freshservice: 9.4 vs.

1time: 7.1) and user satisfaction (Freshservice: 97% vs. 1time: 96%). Browse through their varying features and similarities and discover which one outperforms the other. Moreover, think about your company tomorrow; will your business outgrow the app in the next couple of years?

In the event you want to quickly locate the optimal IT Service Management Software according to our review team we suggest you take a look at these services: Zendesk, Freshservice, Samanage.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.1

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Smart Dashboard and Layout
  • Email Reminders
  • Mobile Apps
  • External Client Views
  • Client/Project reporting
  • Employee reporting
  • Employee utilization analysis
  • Project budget & cost analysis
  • Basecamp integration
  • Track holiday & absenteeism
  • Export reports to CSV (Excel compatible)
  • Project expense tracking

Pricing Info

1time is offered both as a free product and a priced package. There are 7 individual priced plans available, each designated to address varying numbers of users. All plans come with all features except mobile access, which is only available for priced packages. All product plans also have a 30-day free trial period.

  • Free – up to 1 user
  • $19 – up to 5 users
  • $40 – up to 10 users
  • $75 – up to 20 users
  • $108 – up to 30 users
  • $163 – up to 50 users
  • $285 – up to 75 users
  • $537 – up to 200 users

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Pav IT Services, Spoiltchild Design, Pitney Bowes Marketing Services

Integrations

1time supports integrations with the following business systems and applications:

  • Basecamp
  • Microsoft Excel

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

1time is a web-based time and expense tracking application that allows you to easily keep track of the real cost of a project for cost analysis on fix cost or billing after.

Company Email

support@1timetracking.com

Contact No.

Company's Address

Time Warden Ltd.,
47 Cloncurry House,
Spencer Dock, Dublin 1
Ireland

Both Freshservice and 1time were reviewed by a panel of reliable SaaS experts who prepared a full analysis of all core elements of each app. Their total rating was prepared by means of unique SmartScore system that calculates a separate partial score to each factor such as: main features, customer support, mobile support, security, customer satisfaction as well as reviews in other media. We realize useful features are not the only aspect important to a company so we do our best to pay attention to all facets of a product before calculating its final score.

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