Compare Freshdesk vs Zoho Support

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

• Access to App Gallery
• Email Channel
• Knowledge Base
• Standard Phone Channel
• Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

• Sprout inclusions
• Advanced Social Channel
• Custom Domain Mapping
• Satisfaction Surveys
• Time Tracking
• Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

• Blossom inclusions
• Multilingual Helpdesk
• Live Chat Channel
• Ticket Templates
• Community Forums
• Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

• Multiple Products
• Garden inclusions
• Portal Customization
• Custom Agent Roles
• Shared Ownership
• Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

• Estate inclusions
• Advanced Phone Channel
• Custom Email Servers
• EU Data Center
• IP Whitelisting

*annual subscription

Zoho Support has a free plan and two premium offerings. You may also explore the software first through its free trial for 15 days. Here’s information about the plans:

Free – $0

• Team Feed
• Agent Dashboards
• Basic Reports
• Remote Support
• Work Mode
• Priority Service Level Agreement
• Re-Branding
• Community Forums
• Configurable Help Center
• Email Inbox & Web-form
• Domain Mapping
• Ticket Overview Dashboard
• Manager Dashboards
• Knowledge Base

Professional – $12/agent/month (annual billing)

• $15/agent/month (monthly basis)
• All features in the Free plan
• Helpdesk Automation
• Multiple department Management
• 2-way data sync (Zoho CRM)
• Rating for Customer Happiness/Satisfaction
• Zoho BugTracker Integration
• Multi-channel Support
• Cloud Telephony Integrations
• Advanced SLAs w/ Business Hours
• Advanced Reports and Dashboards

Enterprise – $25/agent/month (annual billing)

• $30/agent/month (monthly basis)
• All features in the Professional plan
• Scheduled Reports
• Contract Management
• Live Chat Support
• Help Center for Multiple Brands
• Cross-Department Reports
• Customizable Ticket Templates
• Role-Based Permission and Access Control