Compare Freshdesk vs Zoho Support

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

• Email Ticketing
• Ticket Dispatch
• Team Collaboration
• Knowledge Base
• Ticket Trend Report
• Social Ticketing
• Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

• Everything in Sprout
• Automations
• Collision Detection
• Marketplace Apps
• Helpdesk In-Depth
• SLA Management
• Business Hours
• Chat and call management

Garden – $29 per agent/month (yearly)

• Everything in Blossom
• Multilingual Helpdesk
• Time Tracking
• CSAT Surveys
• Session Replay
• Performance Reports
• Embedded Chat FAQs
• Triggered Messages
• IVR
• Call Masking

Estate – $49 per agent/month (yearly)

• Everything in Garden
• Ticket Assignment Automation
• Custom Roles
• Portal Customization
• Enterprise Reporting
• Multiple SLAs and Timezones
• Support Bot
• In-app Chat Campaigns
• Smart Call Escalations
• Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

• Everything in Estate
• Sandbox
• IP Whitelisting
• Data Centre Location
• HIPAA Compliance
• Extendable API Rate Limit
• Co-browsing
• Multilingual Chat FAQs
• Holiday Routing for Phone Calls

Zoho Support has a free plan and two premium offerings. You may also explore the software first through its free trial for 15 days. Here’s information about the plans:

Free – $0

• Team Feed
• Agent Dashboards
• Basic Reports
• Remote Support
• Work Mode
• Priority Service Level Agreement
• Re-Branding
• Community Forums
• Configurable Help Center
• Email Inbox & Web-form
• Domain Mapping
• Ticket Overview Dashboard
• Manager Dashboards
• Knowledge Base

Professional – $12/agent/month (annual billing)

• $15/agent/month (monthly basis)
• All features in the Free plan
• Helpdesk Automation
• Multiple department Management
• 2-way data sync (Zoho CRM)
• Rating for Customer Happiness/Satisfaction
• Zoho BugTracker Integration
• Multi-channel Support
• Cloud Telephony Integrations
• Advanced SLAs w/ Business Hours
• Advanced Reports and Dashboards

Enterprise – $25/agent/month (annual billing)

• $30/agent/month (monthly basis)
• All features in the Professional plan
• Scheduled Reports
• Contract Management
• Live Chat Support
• Help Center for Multiple Brands
• Cross-Department Reports
• Customizable Ticket Templates
• Role-Based Permission and Access Control