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Compare Freshdesk vs Zingle Business Text Messaging

What is better Freshdesk or Zingle Business Text Messaging? When looking for the proper CRM Software for your enterprise it is recommended that you assess the functions, rates, along with other essential info concerning the product and vendor.

Here, you are able to see the parallels and distinctions between Freshdesk (overall score at 9.8 and user satisfaction at 100%) and Zingle Business Text Messaging (overall score at 8.0 and user satisfaction at 100%). You can also examine their particulars elements, like functions, plans, costs, conditions, etc. Similarly, analyze the terms carefully for information on hidden costs, like, installation, separate helpdesk support, upgrade fees, disk space fees, and more.

We realize that not all companies have enough time to scrutinize a wide range of various products, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $39

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Team Inbox
  • Saved Replies and Templates
  • Language Translations
  • Dynamic Contact Segmentation
  • Group Messaging
  • Custom Fields and Properties
  • Automated Workflow Engine
  • Filters and Conditions
  • Powerful Automated Actions
  • Analytics
  • Multi-channel Messaging
  • Internal Notes
  • Delayed Messages
  • Autoresponder
  • MMS & Animated GIF support

Pricing Info

Zingle Business Text Messaging offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $49/month or $39/month (annual billing)

  • Unlimited Contacts
  • Unlimited Automation
  • In-App/Email Support

Standard – $149/month or $119/month (annual billing)

  • All Basic features
  • MMS Support
  • Group Messaging

Professional – $299/month or $239/month (annual billing)

  • All Standard features
  • Facebook
  • Touchtone Automation
  • Scheduled Automation
  • API Access
  • Dedicated Account Manager

Enterprise – By quote

  • All Professional features
  • Facebook, WeChat, LINE
  • Language Translations
  • Hospitality Integrations
  • Setup & Training

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hyatt, Chronic Ink, WeightWatchers

Integrations

Zingle integrates with the following business systems and applications:

  • Facebook Messenger
  • Line
  • WeChat
  • Oracle Opera
  • Focus
  • Salesforce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zingle is a software solution which enables businesses to communicate with customers through text messaging.

Company Email

info@zingle.me

Contact No.

Company's Address

Camino Vida Roble
92011 Carlsbad, California
USA

No CRM Software will be perfect enough to solve all the requirements of a company. Even though core functionalities of Freshdesk and Zingle Business Text Messaging are important you should also carefully explore the integrations offered by a given software. Quote frequently you will already be working with some other SaaS software in your company and it’s definitely wiser to opt for software that integrate well with one another. With that approach you will be able to be certain of an effortless exchange of information between your teams and software used, which can really reduce time spent on migrating between one software and the next.

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