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Compare Zingle Business Text Messaging vs. Freshdesk

When looking for the proper CRM Software for your enterprise it is recommended that you assess the functions, rates, along with other essential info concerning the product and vendor. Here, you are able to see the parallels and distinctions between Freshdesk (overall score at 9.8 and user satisfaction at 100%) and Zingle Business Text Messaging (overall score at 8.0 and user satisfaction at 100%). You can also examine their particulars elements, like functions, plans, costs, conditions, etc. Similarly, analyze the terms carefully for information on hidden costs, like, installation, separate helpdesk support, upgrade fees, disk space fees, and more. We realize that not all companies have the time to examine a wide range of different solutions, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Freshdesk, Salesforce Essentials.
Compare

Zingle Business Text Messaging

VS

Freshdesk

VS

Zingle Business Text Messaging screenshot Freshdesk screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

9.8 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Pricing

Pricing

$39

free

Pricing Model

Pricing Model

Monthly payment | Annual Subscription | Quote-based Monthly payment
Detailed Review

Detailed Review

General Info

General Info

Zingle is a software solution which enables businesses to communicate with customers through text messaging.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Useful Links
Popular Customers

Popular Customers

Hyatt, Chronic Ink, WeightWatchers Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Company's Address

Company's Address

Camino Vida Roble
92011 Carlsbad, California
USA
311 California street,
San Francisco, CA 94104
Contact Phone

Contact Phone

+1-877-946-4536 +1 (866) 832-3090
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Available Features

Available Features

Zingle Business Text Messaging FEATURES

  • Team Inbox
  • Saved Replies and Templates
  • Language Translations
  • Dynamic Contact Segmentation
  • Group Messaging
  • Custom Fields and Properties
  • Automated Workflow Engine
  • Filters and Conditions
  • Powerful Automated Actions
  • Analytics
  • Multi-channel Messaging
  • Internal Notes
  • Delayed Messages
  • Autoresponder
  • MMS & Animated GIF support

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
Supported Integrations

Supported Integrations

Zingle integrates with the following business systems and applications:

  • Facebook Messenger
  • Line
  • WeChat
  • Oracle Opera
  • Focus
  • Salesforce

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Available Plans

Available Plans

Zingle Business Text Messaging offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $49/month or $39/month (annual billing)

  • Unlimited Contacts
  • Unlimited Automation
  • In-App/Email Support

Standard – $149/month or $119/month (annual billing)

  • All Basic features
  • MMS Support
  • Group Messaging

Professional – $299/month or $239/month (annual billing)

  • All Standard features
  • Facebook
  • Touchtone Automation
  • Scheduled Automation
  • API Access
  • Dedicated Account Manager

Enterprise – By quote

  • All Professional features
  • Facebook, WeChat, LINE
  • Language Translations
  • Hospitality Integrations
  • Setup & Training

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Pricing Details

Pricing Details

Learn more about Zingle Business Text Messaging pricing Learn more about Freshdesk pricing
Languages Supported

Languages Supported

English English, Dutch, Polish, Turkish, Swedish
Contact Email

Contact Email

info@zingle.me support@freshdesk.com
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QUICK LINKS

QUICK LINKS

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No CRM Software will be perfect enough to solve all the requirements of a company. Even though core functionalities of Freshdesk and Zingle Business Text Messaging are important you should also carefully explore the integrations offered by a given software. Quote frequently you will already be working with some other SaaS software in your company and it’s definitely wiser to opt for software that integrate well with one another. With that approach you will be able to be certain of an effortless exchange of information between your teams and software used, which can really reduce time spent on migrating between one software and the next.