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Compare Freshdesk vs Zendesk Sell

What is better Freshdesk or Zendesk Sell? You can use our scoring system to give you a general idea which CRM Software product is will work better for your company. For overall product quality, Freshdesk attained 9.8 points, while Zendesk Sell earned 9.2 points. At the same time, for user satisfaction, Freshdesk scored 100%, while Zendesk Sell scored 98%.

Details about their features, tools, supported platforms, customer service, etc. are provided below to help you get a more precise analysis. Remember to choose only the functions your company needs so as not to waste money for tools which are redundant.

We know that not all people have the time to try out dozens of various services, so we prepared a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.

Sprout – Free

  • Unlimited Agents
  • Email Ticketing
  • Ticket Trend Report
  • Social Ticketing
  • Knowledge Base
  • Ticket Dispatch
  • Team Collaboration
  • Call-to-ticket conversion

Blossom –  $19/agent/month or $15/agent/month/annual billing

  • All Sprout Features
  • Automation Capabilities
  • In-depth Helpdesk
  • Chats and Calls Management
  • Marketplace Apps
  • SLA Management
  • Business Hours

Garden – $35/agent/month or $29/agent/month/annual billing

  • All Blossom Features
  • Triggered Messages
  • Time Tracking
  • Call Masking
  • Session Replay
  • Multilingual Knowledge Base
  • CSAT Surveys
  • Performance Reports
  • Embedded Chat FAQs
  • IVR

Estate – $65/agent/month or $49/agent/month/annual billing

  • All Garden Features
  • Automatic Ticket Assignment
  • In-app Chat Campaigns
  • Answer Bot
  • Portal Customization
  • Custom Roles
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $125/agent/month or $109/agent/month/annual billing

  • All Estate Features
  • Skill-based Ticket Assignment
  • IP Whitelisting
  • Extendable API Rate Limit
  • Sandbox
  • Phone Calls Holiday Routing
  • HIPAA Compliance
  • Co-browsing
  • Multilingual Chat FAQs

Field Service Management – $29/field technician/month

  • Available on Estate and Forest Plans
  • Add Field Technicians
  • Service Performance tracking
  • Schedule and Appointment Management
  • 24/7 Email Support
  • 24/5 Phone Support
  • Reports

You can take advantage of Freshdesk’s omnichannel capability for a fee if you subscribe to either Garden or Estate. But you get it free with Forest.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Expert's Choice Award and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Manage the sales process
  • Gain pipeline visibility
  • Seamless mobile sales experience
  • Create flexible and reliable connections
  • Manage customer relationships
  • Communication tools
  • Sync data and tools to simplify selling
  • Lead discovery
  • Lead enrichment
  • Multiple Integrations
  • Discover new prospecting opportunity
  • Enhance productivity
  • Increase conversion

Pricing Info

Zendesk Sell offers a detailed enterprise pricing structure with the following plans:

Team – $25/seat/month (Billed monthly) or $19/seat/month (billed annually)

  • Up to 3 users
  • Email Integration (includes Gmail)
  • Customized sales pipeline
  • Basic sales reporting
  • Admin-only fields
  • Full-featured mobile CRM
  • Click to dial and call recording

Professional – $59/seat/month (Billed monthly) or $49/seat/month (billed annually)

  • Everything in Team
  • Core API
  • Sales goals and forecasting
  • Personalized bulk emailing
  • Zapier integration
  • Advanced call analytics
  • MailChimp integration
  • Unlimited custom fields
  • Unlimited email templates

Enterprise – $125/seat/month (Billed monthly) or $99/seat/month (billed annually)

  • Everything in Professional
  • Customized notifications
  • Product catalog
  • Activity Reports
  • Up to 2 sales pipelines
  • Advanced permissions
  • Power Dialer & Call Scripts
  • Task automation
  • Hubspot integration
  • Lead and deal scoring

Elite – $249/seat/month (Billed monthly) or $199/seat/month (billed annually)

  • Everything in Enterprise
  • Premium CS Support
  • Single sign-on
  • Rep performance dashboard
  • Sales Insights reports
  • Firehose API
  • Search API
  • Unlimited sales pipelines
  • Sync API

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Expensify, Sartorius, Simpleray

Integrations

Zendesk Sell integrates with the following applications:

  • Inbound
  • Amity
  • Attach
  • Bedrock Data
  • BuzzBoard
  • ClearGraph
  • Domo, Dotmailer
  • Dropbox
  • Facebook
  • Flatly
  • Front
  • Google Drive
  • Full Contact
  • Harvest
  • Google Productivity Apps
  • Kustomer
  • HubSpot
  • MailChimp
  • Launchcloud
  • Outlook
  • Marketo
  • PandaDoc
  • NiftyQuoter
  • PieSync
  • Paycove
  • Reply
  • QuickBooks
  • Slemma
  • Slack
  • Trello
  • Tidio
  • Wishpod
  • Userlike
  • Wufoo
  • Woodpecker
  • Zapier
  • Xero
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An intuitive, web-based sales CRM platform built specifically for B2B and B2C sales professionals.

Company Email

press@getbase.com

Contact No.

Company's Address

Zendesk Sell,
Mountain View, CA
USA

You don’t want exclusively a broad set of useful tools and scalable pricing packages from a reliable CRM Software. Almost as essential as main features is a trustworthy customer support. You want to guarantee that when you have any questions about Freshdesk or Zendesk Sell, or you struggle with some problems, or perhaps you’ll need to request a specific update or functionality beneficial to your team you can rely on a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you are able to benefit from personal training or at least a knowledge base you can use.

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