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Compare Freshdesk vs Yotpo

What is better Freshdesk or Yotpo? You have so many CRM Software solutions in today’s market that selecting the best product can be overwhelming. On our comparison page, you can actually examine the features, terms and conditions, available plans, and more details of Freshdesk and Yotpo.

It’s also possible to compare their score (9.8 for Freshdesk vs. 9.2 for Yotpo) and user satisfaction level (100% for Freshdesk vs. 91% for Yotpo). The scores and ratings provide you with a general idea how both these software products perform. Moreover, check if the application can integrate with your current business apps to ensure greater productivity.

Users who want to save some time or could use a Customer Support Software suggestion from our experts may want to examine these top choices for this year: Freshdesk, Zendesk, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 91%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Commenting
  • Community Q&A
  • Coupons
  • Dedicated support
  • Look and feel customization
  • Mail after purchase
  • Plug & Play
  • Powerful analytics
  • Powerful moderation tools
  • Supports more than 15 eCommerce platforms
  • Supports more than 25 languages
  • Tools to turn your reviews into SEO gold
  • Turn one-time shoppers into return customers
  • Yotpo is completely social

Pricing Info

Yotpo offers several different plans including a free plan.

Free plan: free forever

  • Product & Site Reviews
  • Smart Review Reminders
  • Import Existing Reviews
  • Manual Review Requests
  • Star Ratings
  • Reviews Badge
  • Reviews Tab
  • SEO page
  • Reviews Carousel
  • Commenting on Reviews
  • Coupons
  • Email Upselling
  • Social Sharing
  • Manual & Automatic Social Push
  • Rich Snippets (for supported platforms)
  • Dashboard
  • Moderation

Powerhouse: by quote

  • All Free plan features
  • HTML Editor
  • Custom Review Forms
  • Invoice-Based Review Request
  • Widget CSS Editor
  • Community Q&A
  • Facebook Reviews Tab
  • HubSpot Integration
  • Yotpo Ads for Facebook
  • Google Product Listing Ads
  • Inline SEO
  • Help Desk Moderation
  • Promoted Products
  • Product Blacklist
  • Grouping Products
  • Live Moderation – 3 seats
  • Dedicated Client Success Manager

Visual Marketing: by quote – add-on to Powerhouse

  • Social Curation from Instagram
  • User-Generated Photos
  • Visual UGC Gallery
  • Photos Carousel
  • Shoppable Instagram
  • Yotpo Ads for Instagram
  • Social Push with Customer Photos
  • Pinterest Push

There is also a custom Enterprise plan that can be tailored specifically to your company’s needs.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sears, Staplers, CAMPSAVER, Beardbrand

Integrations

Yotpo offers seamless integration with 26 eCommerce platforms including Shopify, Magento and BigCommerce. It provides integration with all leading help desk software apps like Zendesk, desk.com and Freshdesk.
Yotpo is an official business partner of Google and Facebook.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Yotpo is a marketing app for e-commerce stores. It helps online stores generate reviews for their products and use these reviews to boost sales.

Company Email

anetzerel@yotpo.com

Contact No.

Company's Address

222 Broadway
New York, NY 10007
USA

Almost as important as functionalities and customer support level are pricing options offered by Freshdesk and Yotpo. Even though price should not be a deciding factor it’s surely a significant thing to consider. You should look for a flexible pricing plan that can be adjusted to your team size and effortlessly scaled up every time your team develops. Make sure you don’t pick packages that include extra functionalities that you won’t find useful and always make an effort to contact with the vendor directly as big companies can often benefit from discounts. You should also check out a free trial or demo of every software to spend at least some time working with it. It’s a helpful experience that doesn’t require you to spend any money and provides you with a practical overview of what it’s like to work with Freshdesk and Yotpo.

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