MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Yonyx vs. Freshdesk

There are many Customer Support Software products available for businesses right now. The ideal way to find out which one fits your needs best is to evaluate them side by side. For example, here you can assess Freshdesk and Yonyx for their overall score (9.8 vs. 7.0, respectively) or their user satisfaction rating (100% vs. 100%, respectively). Additionally, you can examine their functions and pricing terms along with other valuable data below. When matching products make sure to check their related features and mark their distinctive elements to get a clearer picture of both deals. Similarly, remember to assess secondary features like security, backup, ease-of-use, and customer service. People who want to save some time or need a Customer Support Software suggestion from our team may want to examine these top choices for the current year: Salesforce Essentials, Freshdesk, Zendesk.
Product

Yonyx

VS

Freshdesk

VS

Yonyx screenshot Freshdesk screenshot
Pricing Page

Score

Our Score

7.0 ?

Our Score

9.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Pricing

Pricing

$6

free

Pricing Model

Pricing Model

Monthly payment Monthly payment
Complete Review

Complete Review

Overview

Overview

Yonyx provides a cloud based platform for your subject matter experts to build decision tree driven interactive guides for customer service.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Useful Links
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Page

Pricing Page

Learn more about Yonyx pricing Learn more about Freshdesk pricing
Phone No.

Phone No.

866-289-7071 +1 (866) 832-3090
Pricing Info

Pricing Info

Intern – $6/user/month

  • Authoring Tools except Clone Guides
  • Unlimited Internal Incidents
  • Responsive view for Agent traversal
  • Mobile compatible (for field agents)
  • Yonyx Landing Page – Browse Guides
  • Embed Yonyx Landing Page in CRM
  • Guide, User, Author Activity Reports
  • 2 Lines of Businesses
  • 1 Catalog Per Line Of Business
  • User and Guide Administration
  • Email Support

Junior – $11/user/month

  • All Intern features
  • Co-Branding of guides – fonts/colors/size/logos
  • Email Customer Compliments and Escalations to Author
  • Cumulative Tranversal Analytics
  • 2 Lines of Businesses
  • 4 Catalogs Per Line of Business
  • Email and Phone Support

Professional – $17/user/month

  • All Junior features
  • Clone GuidesFull text search across all published guides
  • Generate Yonyx OneClickTM Transcript for CRM integration
  • Create ticket in CRM from Yonyx Guides
  • Incident Details – including csv export
  • 2 Lines of Businesses
  • 8 Catalogs per Line of Business
  • Javascript APIs
  • REST APIs
  • Email and Phone Support
  • Account Management

Executive – $22/user/month

  • All Professional features
  • Single-Sign-On (SSO) Integration
  • Unlimited Lines of Businesses
  • Unlimited Catalogs per Line of Business
  • URL Branding

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

Languages Supported

English English, Dutch, Polish, Turkish, Swedish
Prominent Customers

Prominent Customers

Fonality, Mailstreet, McNally, Apptix Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Customer Support

Customer Support

Phone
Training
Phone Live Support
Ticket Training
Devices Supported

Devices Supported

Windows
Linux
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
List of Features

List of Features

Yonyx FEATURES

  • Authoring
  • Internal Use
  • External Use
  • Analytics & Management Reports
  • Publishing
  • User & Guide Administration
  • APIs

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
Contact Address

Contact Address

Yonyx, Inc.
640 W. California Avenue, Suite 210
Sunnyvale, CA 94086, USA
311 California street,
San Francisco, CA 94104
Vendor Email

Vendor Email

sales@yonyx.com support@freshdesk.com
Available Integrations

Available Integrations

Yonyx integrates with the following business systems and applications:

  • Zendesk
  • Microsoft Dynamics CRM
  • Freshdesk
  • Salesforce Desk.com
  • Salesforce Service Cloud
  • NetSuite
  • Oracle RightNow Contact Center Experience
  • ServiceNow
  • Oracle Service Cloud

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Software Comparison

Software Comparison

Compare with PhoneWagon
Compare with Beevolve
Compare with Greetly iPad Sign In App
Compare with ConnectWise Automate
Compare with Freshdesk
Compare with Zailab
Compare with Pulseway
Compare with Pluck
Compare with Chatra.io
Compare with Zoho Wiki
Compare with Data2CRM Migration
Compare with Close.io
Compare with TeamGram
Compare with RepairShopr
Compare with Tagove
Compare with TrustSpot
Compare with CueMonk
Compare with PHC FX
Compare with Oracle CRM
Compare with CiviCRM
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

When you select a solution that you think will work best for your business you shouldn’t just focus on what professionals have to say about it. Very often personal experience with the software may change, depending on your own preferences and needs. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each software to give you a reliable impression of how actual users of Freshdesk and Yonyx rate their contact with the solution. Our algorithm is built around detailed analysis of product mentions on other sites, social networks and blogs, so you will get a comprehensive and reliable landscape of what other clients think about every solution. In this example Freshdesk got a total satisfaction rating at 100% while for Yonyx 100% of people say they had an enjoyable experience with it.