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Compare Freshdesk vs WizeHive

What is better Freshdesk or WizeHive? There are numerous CRM Software products out there today. The best way to find out which one fits your needs best is to evaluate them side by side. As an example, here you can review Freshdesk and WizeHive for their overall score (9.8 vs. 8.6, respectively) or their user satisfaction rating (100% vs. 100%, respectively).

It’s also possible to compare their functions and pricing stipulations as well as other valuable information below. When matching products be sure to analyze their corresponding functions and mark their differences to have a clearer picture of both deals. What is more bear in mind to evaluate non-core factors like security, backup, intuitiveness, and customer service.

Our experts made sure to review all popular Customer Support Software solutions offered out there, but among all the ones we reviewed these three deserved our special attention: Salesforce Service Cloud, Freshdesk, Salesforce Essentials.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Custom Form Builder
  • 500+ Integrations via API
  • Tracking and Collaboration Tools
  • Automated Emails
  • Visual Cues
  • Custom and Branded Reviewer Portal
  • Full Grant Lifecycle Management
  • Centralized CRM
  • Kanban Card Boards
  • Search by Field
  • Dashboard Reports

Pricing Info

WizeHive offers three tiers of the Zengine platform, and pricing is based on tier, users, programs, and other factors.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Carson Scholars Fund, Pediatric Brain Tumor Foundation, Kauai United Way

Integrations

WizeHive Grant Management System provides instant integrations out-of-the-box with more than 1000 popular business systems and applications via their open API and our unique plugin architecture.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

WizeHive Grant Manager combines CRM, grant management, and online applications management into a single, centralized, and highly customizable solution.

Company Email

sales@wizehive.com

Contact No.

Company's Address

WizeHive Inc.
441 E. Hector Street
Conshohocken, PA 19428
USA

Please pay attention to the fact that even though both Freshdesk and WizeHive may provide an excellent array of features each software could be aimed at a different company size. If you are analyzing various solutions you may want to focus on a company type they are meant for. Certain elements may scale up well for big enterprises but if you run a small or mid-sized business it’s often more sensible to avoid paying for customized functionalities that you may never have a chance to use.

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