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Compare Freshdesk vs Zengine by WizeHive

What is better Freshdesk or Zengine by WizeHive? A good way to choose the right CRM Software product for your company is to compare the solutions against each other. Here you can compare Freshdesk and Zengine by WizeHive and see their functions compared in detail to help you choose which one is the more effective product.

Furthermore, you can examine their overall ratings, such as: overall score (Freshdesk: 9.8 vs. Zengine by WizeHive: 9.0) and user satisfaction (Freshdesk: 100% vs. Zengine by WizeHive: 98%). Browse through their differences and similarities and see which one outperforms the other. Similarly anticipate the state of your company tomorrow; will your business outgrow the app in the next couple of years?

Currently, the best services in our Customer Support Software category are: Salesforce Service Cloud, Freshdesk, Zendesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Grants Management
  • Scholarship Management
  • Awards Management
  • Internship Management
  • Fellowship Management
  • Accreditation Management
  • Customer Management
  • Branded Online Application Forms
  • Unlimited File Uploads
  • Integrated CRM
  • Integrated Database for Tracking
  • Confirmation Emails
  • Dashboard & Reporting
  • Branded Online Review Portal
  • Reviewer Assignments
  • Bulk Email
  • Secure Hosting via AWS
  • Branded Online Submission Portal
  • Letters of Recommendation
  • Automated Emails
  • Automated Assignments
  • 1000+ Integrations
  • Audit Trail Reporting
  • Automated Workflows
  • Single Sign-On
  • Online, On-demand Help Center
  • Email, Phone, Web Support
  • Workplace Set Up
  • Implementation Lead
  • Project Plan
  • Project Management
  • Data Migration Services

Pricing Info

Zengine by WizeHive offers three tiers. Pricing is based on the number of users, programs, and the complexity of intake processes.

CORE – pricing by quote

  • 3 programs
  • 1,000 number of applications per program
  • 3 administrators
  • Simple intake process

PREMIUM – pricing by quote

  • 20 programs
  • 5,000 number of applications per program
  • 10 administrators
  • Medium complexity of intake process

ENTERPRISE – pricing by quote

  • Unlimited programs
  • Unlimited number of applications per program
  • Unlimited number of administrators
  • Complex intake process

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Bill & Melinda Gates Foundation, Stanford University, Pediatric Brain Tumor Foundation

Integrations

Zengine by WizeHive has pre-built plug-ins for GuideStar and ScholarSnapp. Its built-in Zapier connections allow for integration with 1000+ platforms. In addition, it has open API that allows for integration with other SAML systems. SalesForce and QuickBooks are popular among its users.

 

 

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Combines grant management, online applications management, and CRM into a single, centralized, and highly customizable solution.

Company Email

sales@wizehive.com

Contact No.

Company's Address

WizeHive Inc.
441 E. Hector Street
Conshohocken, PA 19428
USA

Please pay attention to the fact that while both Freshdesk and Zengine by WizeHive may offer a reliable range of features every solution could be designed for a different business size. If you are studying different apps you should give some attention to a company size they are meant for. Specific functionalities could scale up effectively for large enterprises but if you own a small or mid-sized business it’s usually more sensible to refrain paying for customized features that you might never actually use.

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