Compare WakeUpSales vs. Freshdesk

Purchasing the right CRM Software product is as simple as evaluating the solid and low functionalities and terms offered by Freshdesk and WakeUpSales. Here it's also possible to match their general scores: 9.8 for Freshdesk vs. 8.0 for WakeUpSales. Or you can verify their general user satisfaction rating, 100% for Freshdesk vs. 100% for WakeUpSales. We suggest that you spend some time to analyze their differences and figure out which one is the better option for your organization. What’s more don’t forget to consider your company’s or industry’s special circumstances, for instance, a multilingual software for a global staff or a mobile version to help you work away from your office. People who are pressed for time or need a Customer Support Software suggestion from our experts might want to examine these top choices for the current year: Zendesk, Freshdesk, Samanage.
Compare

WakeUpSales

VS

Freshdesk

VS

WakeUpSales screenshot Freshdesk screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

9.8 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Price

Price

$4

free

Price Scheme

Price Scheme

Free | Monthly payment Monthly payment
Detailed Review

Detailed Review

General Info

General Info

WakeUpSales is an open source CRM application that manages and analyzes customer interaction and data to improve your business relationships & sales growth.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Useful Links
Contact Address

Contact Address

2059 Camden Ave. #118, San Jose,
California 95124 United States
311 California street,
San Francisco, CA 94104
Features

Features

WakeUpSales FEATURES

  • Sales Automation
  • Leads Management
  • Tasks Management
  • Activities
  • Contact Management
  • Google Calendar Synchronization
  • Email Management
  • Activity Stream
  • Export to CSV
  • Import from other CRM

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification
Contact Email

Contact Email

support@wakeupsales.com support@freshdesk.com
Cost Details

Cost Details

WakeUpSales is currently offered for free with the premium plans coming up soon. The pricing for premium plans will start at $4 per user per month.

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Available Integrations

Available Integrations

WakeUpSales integrates with the following business systems and applications:

  • Quickbooks
  • Freshbooks
  • Google Calendar
  • Asterisk
  • Ring Central
  • Twilio
  • Zapier
  • Mailchimp
  • Sendgrid
  • Amazon SES

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Pricing Page

Pricing Page

Learn more about WakeUpSales pricing Learn more about Freshdesk pricing
Prominent Customers

Prominent Customers

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Contact Phone

Contact Phone

(408) 625-7188 +1 (866) 832-3090
Available Support

Available Support

Phone Live Support
Training
Phone Live Support
Ticket Training
Languages

Languages

English English, Dutch, Polish, Turkish, Swedish
Company Size

Company Size

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Devices Supported

Devices Supported

Windows
Linux
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No CRM Software will be able to cater to all the requirements of a business. Even though core functionalities of Freshdesk and WakeUpSales are important you should also carefully study the integrations supported by each app. Very often you will already be working with various kinds of B2B software in your company and it’s always wiser to select software that integrate well with one another. With that approach you can be certain of an effortless exchange of data between your teams and services, which can really reduce time wasted on migrating between one solution and the other.