Compare VSLogger Unlimited vs. Freshdesk

Reviewing products to get the best Customer Support Software doesn't have to be tough. On our review platform, it is possible to match Freshdesk and VSLogger Unlimited and quickly evaluate their unique elements. We allow you to check their capabilities, supported devices, level of support, pricing, terms, and many more. You can also compare their overall score (9.8 for Freshdesk vs. 8.0 for VSLogger Unlimited) and overall customer satisfaction level (100% for Freshdesk vs. 100% for VSLogger Unlimited). Devote time to examine your leading choices and determine which one is best for your company. Similarly, you have to assess the software vendor’s business viability; can you count on them and will they still be around a few years from now? In case you you need to quickly identify the top Customer Support Software according to our review team we suggest you try out the following products: Salesforce Essentials, Freshdesk, Zendesk.
Compare

VSLogger Unlimited

VS

Freshdesk

VS

VSLogger Unlimited screenshot Freshdesk screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

9.8 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Pricing

Pricing

by quote

free

Price Scheme

Price Scheme

Quote-based Monthly payment
Complete Review

Complete Review

Product Info

Product Info

Versadial VSLogger Call Recording Solution combines Call Recording, QC Evaluations, QC Review and Coaching, Live Team Performance and Gamification Dashboards.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Useful Links
List of Features

List of Features

VSLogger Unlimited FEATURES

  • Monitor Live Phone Calls
  • PCI Compliance
  • Search/Playback
  • Record Multiple Lines
  • Call Reports
  • Grade and Score Calls
  • Extract Parts of a Recording
  • Silence Parts of the Audio
  • Analog, Digital, VoIP, ISDN
  • Automatic Archiving
  • Third Party Verification Recording
  • Email a Recording
  • Record Trunk or Extension
  • Custom Permissions

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification
Business Size

Business Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Types of Support

Types of Support

Phone
Training
Phone Live Support
Ticket Training
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Languages

Languages

English English, Dutch, Polish, Turkish, Swedish
Contact Email

Contact Email

sales@versadial.com support@freshdesk.com
Vendor's Address

Vendor's Address

Versadial Solutions
9940 Irvine Center Drive
Irvine, CA 92618
USA
311 California street,
San Francisco, CA 94104
Phone Number

Phone Number

+1-877-723-4252 +1 (866) 832-3090
Available Plans

Available Plans

Contact Versadial for enterprise pricing information and other product details on VSLogger.  You can also submit a request for a demo to see if the software is a perfect fit for your business.

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Pricing Details

Pricing Details

Learn more about VSLogger Unlimited pricing Learn more about Freshdesk pricing
Available Integrations

Available Integrations

VSLogger Unlimited provides custom integration services to link your current tools with their call recording software.

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Popular Customers

Popular Customers

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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If you are still having second thoughts about which product will be best in your case it might be a sound idea to examine each service’s social metrics. These metrics are quite often a sign of how popular a given software is and how wide is its online presence. For instance, in case of Facebook Freshdesk has 67649 likes on their official profile while VSLogger Unlimited profile is liked by 4878 people.