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Compare Freshdesk vs Vergify

What is better Freshdesk or Vergify? Choosing the most appropriate CRM Software for your organization is not that easy with so many features, choices, and terms to choose from. On the other hand, relying on our review directory will make it possible for you to streamline the selection process by getting all major services in a single place.

For example, you can contrast Freshdesk and Vergify for their tools and overall scores, in this case, 9.8 and 8.0, respectively. Furthermore, you can see which one has higher general user satisfaction rating: 100% (Freshdesk) and 100% (Vergify) to learn which solution is better for your business. Don’t simply pick the service with the lowest price, but the one that gives the best value for your money.

Currently, the leading products in our Customer Support Software category are: Salesforce Essentials, Freshdesk, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer relationship management (CRM)
  • Lead Management
  • Contact Management
  • Marketing Automation
  • Live Chat
  • Email Marketing
  • Discussions
  • Surveys
  • Email Subscriptions
  • Calendar

Pricing Info

Vergify offers two SMB and enterprise pricing plans for users to choose from. Give the users a look, and select the best plan for your company:

Free

  • 2 users
  • 100 clients
  • 50 chat session per month
  • 50 survey responses per month
  • 10 mass emails per day

Paid Plan – $25/user/month

  • No contracts
  • Unlimited everything

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Vergify integrates with the following business systems and applications:

  • Gmail
  • Office 365
  • Outlook
  • AOL

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Vergify is a client management platform created to help startups and small businesses to efficiently manage their leads, grow their client base, and generate more sales.

Company Email

support@vergify.com

Contact No.

Company's Address

1804 NW 104th Ave.
Coral Springs, FL 33071
USA

When you select a app that you believe will work best for your business you shouldn’t only focus on what reviewers have to say about it. In many cases individual experience with the product may change, depending on your own goals and needs. That’s the reason why in our reviews we also give our User Satisfaction Rating for each app to give you a reliable impression of how real users of Freshdesk and Vergify estimate their contact with the solution. Our system is built around detailed analysis of product appearances on other sites, social networks as well as blogs, so you are going to get a complete and credible overview of what other users think about every service. In this case Freshdesk got a total satisfaction rating at 100% while for Vergify 100% of people claim they had an enjoyable experience with it.

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