Compare Velaro vs. FreshdeskThe perfect Customer Support Software is a product that can deal with your company’s specific requirements. You can determine which solution is best suited for your enterprise if you review several products before you decide which one is the best. For instance, Freshdesk and Velaro are scored at 9.8 and 8.4, respectively, for overall quality and performance. Similarly, Freshdesk and Velaro have a user satisfaction rating of 100% and 100%, respectively, which indicates the general response they get from customers. Moreover, reach put to a current customer of the software and ask for their comments about the software in question. In case you you need to quickly find the optimal Customer Support Software according to our experts we suggest you check out these products: Freshdesk, Samanage, Zendesk.
|Monthly payment | Quote-based||Monthly payment|
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
|LG Electronics, Experian, Epicor||Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
|English||English, Dutch, Polish, Turkish, Swedish|
|Learn more about Velaro pricing||Learn more about Freshdesk pricing|
|1-800-983-5276||+1 415 544 0700|
| 8 Market Place, Suite 300,|
Baltimore, MD 21202
| 311 California street,|
San Francisco, CA 94104
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
Velaro offers four pricing packages:
Starter Plan – $19.95 per agent/month
Small Business Plan – $64.95 per agent/month
Professional Plan – $149.95 per agent/month
Enterprise Plan – Ask Velaro’s customer service for more information on the enterprise pricing
Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
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No Customer Support Software will be able to cater to all the needs of a specific team. Though core functionalities of Freshdesk and Velaro are obviously a priority you should also thoroughly study the integrations offered by a given product. Quote frequently you will already be working with some other B2B software in your company and it’s much wiser to select solutions that integrate well with one another. That way you can be certain of a reliable exchange of information between your teams and software used, which can considerably reduce time spent on migrating between one software and the next.