Compare Freshdesk vs. VelaroTo successfully acquire the most useful and productive Customer Support Software for your firm, you should compare products available on the market. For instance, here you may match Freshdesk’s overall score of 9.8 against Velaro’s score of 8.4. You can also review their general user satisfaction: Freshdesk (98%) vs. Velaro (100%). Moreover, you can evaluate their good and bad points feature by feature, including their contract conditions and rates. By comparing products you are improving your chances to choose the best software for your requirements. Of course you should know your unique needs to realize which service addresses those needs. Right now, the best solutions in our Customer Support Software category are: Samanage, Freshdesk, LiveAgent.
|Monthly payment||Monthly payment | Quote-based|
Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds.
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
|Learn more about Freshdesk pricing||Learn more about Velaro pricing|
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef||LG Electronics, Experian, Epicor|
Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
Velaro offers four pricing packages:
Starter Plan – $19.95 per agent/month
Small Business Plan – $64.95 per agent/month
Professional Plan – $149.95 per agent/month
Enterprise Plan – Ask Velaro’s customer service for more information on the enterprise pricing
|Types of Support|
Types of Support
|+1 415 544 0700||1-800-983-5276|
|Types of Clients|
Types of Clients
|Small Business | Medium Business||Small Business | Large Enterprises | Medium Business|
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch||USA, International|
| 311 California street,|
San Francisco, CA 94104
| 8 Market Place, Suite 300,|
Baltimore, MD 21202
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In the event you continue having second thoughts about which solution will be best in your case it might be a good idea to investigate each service’s social metrics. These metrics are frequently a way to see how popular every solution is and how big is its online presence.For example, if you analyze Freshdesk LinkedIn account you’ll see that they are followed by 4163 people. In case of Velaro the amount of followers on their LinkedIn page is 218.