Compare Freshdesk vs. Velaro

To successfully acquire the most useful and productive Customer Support Software for your firm, you should compare products available on the market. For instance, here you may match Freshdesk’s overall score of 9.8 against Velaro’s score of 8.4. You can also review their general user satisfaction: Freshdesk (98%) vs. Velaro (100%). Moreover, you can evaluate their good and bad points feature by feature, including their contract conditions and rates. By comparing products you are improving your chances to choose the best software for your requirements. Of course you should know your unique needs to realize which service addresses those needs. If you need to quickly identify the more reliable Customer Support Software according to our experts we recommend you check out these services: Freshdesk, Samanage, LiveAgent.





Total Score

Our Score

9.8 ?

Our Score

8.4 ?

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?




Price Scheme

Monthly payment Monthly payment | Quote-based

Complete Review

Product Info

Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds.


Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification


  • Visitor monitoring
  • Workflows & routing
  • Performance management
  • Reporting & analytics
  • Security
  • Setup
  • Proactive chat
  • Sales & conversion tracking
  • Integrations


Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
  • Magento
  • Customer relationship management (CRM)
  • Salesforce
  • Netsuite
  • Data storage
  • Content management systems (CMS)
  • Social media (Facebook, Twitter, LinkedIn, Google+)

Devices Supported

Windows Mobile

Pricing Details

Learn more about Freshdesk pricing Learn more about Velaro pricing

Popular Customers

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef LG Electronics, Experian, Epicor

Cost Details

Freshdesk offers five pricing plans, including an enterprise pricing plan and a free trial option that lets you test the app first. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (Free up to 3 agents, thereafter, $15 per month):

  • Email support
  • Phone support
  • Knowledge base

Blossom ($19 per agent billed annually or $25 monthly):

  • Social support
  • Community forums
  • Game mechanics

Garden ($35 per agent billed annually or $4 monthly):

  • Live chat
  • Multiple products
  • Multiple locations

Estate ($49 per agent billed annually or $59 monthly):

  • Enterprise reports
  • Portal customization
  • Custom agent roles

Forest ($89 per agent billed annually or $99 monthly):

  • IP whitelisting
  • Custom email servers


Velaro offers four pricing packages:

Starter  Plan – $19.95 per agent/month

  • Click-To-Chat
  • Up to 4 Agents
  • 500 Visitors/Month
  • 1 Proactive Chat Trigger
  • Basic Integrations
  • Email Support
  • 256-bit SSL Security

Small Business Plan – $64.95 per agent/month

  • Click-To-Chat
  • Unlimited Agents
  • Unlimited Visitors
  • 3 Proactive Chat Triggers
  • Premium Integrations
  • Phone/Email Support
  • 256-bit SSL Security
  • Standard Performance Management
  • 5 Visitor Personas

Professional Plan –  $149.95 per agent/month

  • Click-To-Chat
  • Unlimited Agents
  • Unlimited Visitors
  • Unlimited Chat Triggers
  • Premium Integrations
  • Phone/Email Support
  • Enterprise Security
  • Advanced Performance Management
  • Unlimited Personas

Enterprise Plan – Ask Velaro’s customer service for more information on the enterprise pricing

  • Click-To-Chat
  • Unlimited Agents
  • Unlimited Visitors
  • Unlimited Chat Triggers
  • Premium Integrations
  • 24/7 Emergency Support
  • Enterprise Security
  • Advanced Performance Management
  • Unlimited Personas
  • SLA/Redlined EULA

Types of Support

Phone Live Support
Ticket Training
Live Support

Email Address

Phone Number

+1 415 544 0700 1-800-983-5276

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business

Available Languages

USA, UK, Canada, China, Germany, India, Japan USA, International

Company's Address

311 California street,
San Francisco, CA 94104
8 Market Place, Suite 300,
Baltimore, MD 21202

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Popular Alternatives


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In the event you continue having second thoughts about which solution will be best in your case it might be a good idea to investigate each service’s social metrics. These metrics are frequently a way to see how popular every solution is and how big is its online presence.For example, if you analyze Freshdesk LinkedIn account you’ll see that they are followed by 4163 people. In case of Velaro the amount of followers on their LinkedIn page is 218.