Compare Velaro vs. Freshdesk

The perfect Customer Support Software is a product that can deal with your company’s specific requirements. You can determine which solution is best suited for your enterprise if you review several products before you decide which one is the best. For instance, Freshdesk and Velaro are scored at 9.8 and 8.4, respectively, for overall quality and performance. Similarly, Freshdesk and Velaro have a user satisfaction rating of 100% and 100%, respectively, which indicates the general response they get from customers. Moreover, reach put to a current customer of the software and ask for their comments about the software in question. In case you you need to quickly find the optimal Customer Support Software according to our experts we suggest you check out these products: Freshdesk, Samanage, Zendesk.
Compare

Velaro

VS

Freshdesk

VS

Velaro screenshot Freshdesk screenshot
Pricing Page

Score

Our Score

8.4 ?

Our Score

9.8 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Cost

Cost

$19.95

$19

Price Scheme

Price Scheme

Monthly payment | Quote-based Monthly payment
Detailed Review

Detailed Review

General Info

General Info

Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Quick Links
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Prominent Clients

Prominent Clients

LG Electronics, Experian, Epicor Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Languages Supported

Languages Supported

English English, Dutch, Polish, Turkish, Swedish
Pricing Page

Pricing Page

Learn more about Velaro pricing Learn more about Freshdesk pricing
Available Devices

Available Devices

Windows
Linux
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Phone No.

Phone No.

1-800-983-5276 +1 (866) 832-3090
Available Features

Available Features

Velaro FEATURES

  • Visitor monitoring
  • Workflows & routing
  • Performance management
  • Reporting & analytics
  • Security
  • Setup
  • Proactive chat
  • Sales & conversion tracking
  • Integrations

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification
Company's Address

Company's Address

8 Market Place, Suite 300,
Baltimore, MD 21202
311 California street,
San Francisco, CA 94104
Supported Integrations

Supported Integrations

  • Magento
  • Customer relationship management (CRM)
  • Salesforce
  • Netsuite
  • Data storage
  • Content management systems (CMS)
  • Social media (Facebook, Twitter, LinkedIn, Google+)

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Available Plans

Available Plans

Velaro offers four pricing packages:

Starter  Plan – $19.95 per agent/month

  • Click-To-Chat
  • Up to 4 Agents
  • 500 Visitors/Month
  • 1 Proactive Chat Trigger
  • Basic Integrations
  • Email Support
  • 256-bit SSL Security

Small Business Plan – $64.95 per agent/month

  • Click-To-Chat
  • Unlimited Agents
  • Unlimited Visitors
  • 3 Proactive Chat Triggers
  • Premium Integrations
  • Phone/Email Support
  • 256-bit SSL Security
  • Standard Performance Management
  • 5 Visitor Personas

Professional Plan –  $149.95 per agent/month

  • Click-To-Chat
  • Unlimited Agents
  • Unlimited Visitors
  • Unlimited Chat Triggers
  • Premium Integrations
  • Phone/Email Support
  • Enterprise Security
  • Advanced Performance Management
  • Unlimited Personas

Enterprise Plan – Ask Velaro’s customer service for more information on the enterprise pricing

  • Click-To-Chat
  • Unlimited Agents
  • Unlimited Visitors
  • Unlimited Chat Triggers
  • Premium Integrations
  • 24/7 Emergency Support
  • Enterprise Security
  • Advanced Performance Management
  • Unlimited Personas
  • SLA/Redlined EULA

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Email Address

Email Address

support@freshdesk.com
Customer Support

Customer Support

Live Support
Phone Live Support
Ticket Training
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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No Customer Support Software will be able to cater to all the needs of a specific team. Though core functionalities of Freshdesk and Velaro are obviously a priority you should also thoroughly study the integrations offered by a given product. Quote frequently you will already be working with some other B2B software in your company and it’s much wiser to select solutions that integrate well with one another. That way you can be certain of a reliable exchange of information between your teams and software used, which can considerably reduce time spent on migrating between one software and the next.