Compare Freshdesk vs. Velaro

To successfully acquire the most useful and productive Customer Support Software for your firm, you should compare products available on the market. For instance, here you may match Freshdesk’s overall score of 9.8 against Velaro’s score of 8.4. You can also review their general user satisfaction: Freshdesk (98%) vs. Velaro (100%). Moreover, you can evaluate their good and bad points feature by feature, including their contract conditions and rates. By comparing products you are improving your chances to choose the best software for your requirements. Of course you should know your unique needs to realize which service addresses those needs. Right now, the best solutions in our Customer Support Software category are: Samanage, Freshdesk, LiveAgent.
Product

Freshdesk

VS

Velaro

VS

Freshdesk screenshot Velaro screenshot
Pricing Details

Total Score

Our Score

9.8 ?

Our Score

8.4 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Pricing

Pricing

$19

$19.95

Price Scheme

Price Scheme

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

Product Info

Product Info

Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds.
Useful Links
Features

Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification

Velaro FEATURES

  • Visitor monitoring
  • Workflows & routing
  • Performance management
  • Reporting & analytics
  • Security
  • Setup
  • Proactive chat
  • Sales & conversion tracking
  • Integrations
Integrations

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
  • Magento
  • Customer relationship management (CRM)
  • Salesforce
  • Netsuite
  • Data storage
  • Content management systems (CMS)
  • Social media (Facebook, Twitter, LinkedIn, Google+)
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Mac
Web-based
Pricing Details

Pricing Details

Learn more about Freshdesk pricing Learn more about Velaro pricing
Popular Customers

Popular Customers

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef LG Electronics, Experian, Epicor
Cost Details

Cost Details

Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Velaro offers four pricing packages:

Starter  Plan – $19.95 per agent/month

  • Click-To-Chat
  • Up to 4 Agents
  • 500 Visitors/Month
  • 1 Proactive Chat Trigger
  • Basic Integrations
  • Email Support
  • 256-bit SSL Security

Small Business Plan – $64.95 per agent/month

  • Click-To-Chat
  • Unlimited Agents
  • Unlimited Visitors
  • 3 Proactive Chat Triggers
  • Premium Integrations
  • Phone/Email Support
  • 256-bit SSL Security
  • Standard Performance Management
  • 5 Visitor Personas

Professional Plan –  $149.95 per agent/month

  • Click-To-Chat
  • Unlimited Agents
  • Unlimited Visitors
  • Unlimited Chat Triggers
  • Premium Integrations
  • Phone/Email Support
  • Enterprise Security
  • Advanced Performance Management
  • Unlimited Personas

Enterprise Plan – Ask Velaro’s customer service for more information on the enterprise pricing

  • Click-To-Chat
  • Unlimited Agents
  • Unlimited Visitors
  • Unlimited Chat Triggers
  • Premium Integrations
  • 24/7 Emergency Support
  • Enterprise Security
  • Advanced Performance Management
  • Unlimited Personas
  • SLA/Redlined EULA
Types of Support

Types of Support

Phone Live Support
Ticket Training
Live Support
Email Address

Email Address

support@freshdesk.com
Phone Number

Phone Number

+1 415 544 0700 1-800-983-5276
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Available Languages

Available Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish USA, International
Company's Address

Company's Address

311 California street,
San Francisco, CA 94104
8 Market Place, Suite 300,
Baltimore, MD 21202
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you continue having second thoughts about which solution will be best in your case it might be a good idea to investigate each service’s social metrics. These metrics are frequently a way to see how popular every solution is and how big is its online presence.For example, if you analyze Freshdesk LinkedIn account you’ll see that they are followed by 4163 people. In case of Velaro the amount of followers on their LinkedIn page is 218.