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Compare Freshdesk vs. Uservoice

When comparing Freshdesk and Uservoice, it is possible to see which CRM Software product is the more effective option. This ensures that your business can get the most productive and effective application. You can examine the details, like available tools, prices, plans offered by each vendor, offer terms, and more We also let you evaluate their all round scores to know which one appears to be more beneficial for your firm. Freshdesk has 9.8 points for overall quality and 100% rating for user satisfaction; while Uservoice has 8.1 points for overall quality and 97% for user satisfaction. Likewise, you can also find out which vendor is more credible by sending an email inquiry to both and check which one replies faster. Users who don't have much time or want a Customer Support Software recommendation from our experts might want to investigate these top choices for this year: Zendesk, Freshdesk, Salesforce Essentials.
Comparison

Freshdesk

VS

Uservoice

VS

Freshdesk screenshot Uservoice screenshot
Pricing Details

Score

Our Score

9.8 ?

Our Score

8.1 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

97% ?

Cost

Cost

free

by quote

Pricing Model

Pricing Model

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

General Description

General Description

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Join the 160,000+ organizations in over 170 countries that have found a better way to listen to their users’ voices.
Useful Links
Prominent Clients

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef PiCollage, Bing Ads, Full Contact
Phone No.

Phone No.

+1 (866) 832-3090 1 (888) 840-0280
Integrations

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
  • Marketo
  • Yammer
  • SalesForce
  • Zapier
  • Sugar CRM
  • Sent.ly
  • Crittercism
  • Wordpress
  • Microsoft Dynamics CRM
  • Zopim
  • Flowdock
  • Snap Engage
  • Campfire
  • Hively
Company's Address

Company's Address

311 California street,
San Francisco, CA 94104
121 2nd St, Fl 4, San Francisco, CA 94105
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Languages Supported

Languages Supported

English, Dutch, Polish, Turkish, Swedish English
Pricing Details

Pricing Details

Learn more about Freshdesk pricing Learn more about Uservoice pricing
Company Email

Company Email

support@freshdesk.com
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone
Training
List of Features

List of Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Uservoice FEATURES

  • Feedback Analytics
  • In-depth & Actionable Customer Feedback
  • Embedded directly in your web or mobile app
  • Custom Design
  • Single Sign On
  • Feedback Forums
  • Instant Answers
  • Embeddable widgets
  • Customer Satisfaction Analytics
  • iOS & Android SDKs
  • User Analytics
  • Domain Aliasing
  • SSL Encryption
  • Several types of moderation
Cost Details

Cost Details

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

There are various packages available. You need to get in touch with the vendor for the most up-to-date and suitable plan for you.

 

Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No CRM Software will be perfect enough to cater to all the needs of a specific team. While core features of Freshdesk and Uservoice should matter you should also thoroughly study the integrations provided by every service. In many cases you will already be making use of other types of SaaS software in your company and it’s much better to go with apps that integrate well with one another. With that approach you can be certain of an effortless transfer of data between your teams and apps, which can considerably reduce time wasted on migrating between one solution and the next.