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Compare Freshdesk vs Rize Reviews

What is better Freshdesk or Rize Reviews? If you’re getting a tough time choosing the right CRM Software product for your circumstances, it’s a good idea to compare and contrast the available software and discover which one offers more benefits. In particular, here you can assess Freshdesk (overall score: 9.8; user rating: 100%) vs. Rize Reviews (overall score: 8.0; user rating: N/A%) for their overall performance.

You can also see which one provides more features that you need or which has better pricing plans for your current situation. Using a clear table to evaluate their features will significantly boost the chances of getting the right product for your company. Pay attention to other areas of the software for example intuitiveness, adaptability, scalability, and pricing terms.

If you have to quickly identify the top Customer Support Software according to our review team we recommend you take a look at these solutions: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customizable mobile-friendly landing page
  • Embeddable review widget for business website and email signature
  • Distinct feedback request flow
  • Ability to generate reviews directly on third-party sites
  • Custom email drip campaign to request reviews
  • Auto-schedule emails
  • Automatically sends follow up emails
  • Automated removal from email campaign
  • Compliant “kiosk mode” with customer-facing opt-in forms
  • SMS messaging drip campaign
  • Printed review cards to hand out to customers
  • Email signature call-to-action
  • Monitor over 100 review sites
  • Instant review alerts delivered right to your inbox
  • Custom scheduling of auto-sharing reviews to Facebook and Twitter
  • Publish online reviews from around the web
  • Sentiment analysis
  • Aggregate review ratings
  • Review site distribution and strength chart
  • Overall star rating trend analysis

Pricing Info

Contact Rize Reviews for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Rize Reviews integrates with the following business systems and applications:

  • Facebook
  • Twitter
  • WordPress
  • Joomla

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Rize Reviews helps you tactfully ask and remind customers for feedback and guides them through the online review process.

Company Email

Contact No.

Company's Address

3825 S Bowen Rd., Back Building
Arlington, TX 76016
USA

It may not always be sufficient to simply compare Freshdesk and Rize Reviews against one another. Although useful features, cost and user comments are all important and should be taken into account when making a final choice, you should also check out the recognition and awards won by each software. In many cases a less dominant app may turn out to be a good choice that was a winner of many industry awards such as our Supreme Software Award which shows that despite limited market popularity it’s a significant contender to the products that dominate the market.

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