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Compare Freshdesk vs UpDoer Technology

What is better Freshdesk or UpDoer Technology? A sensible way to find the right CRM Software product for your firm is to match the solutions against each other. Here you can compare Freshdesk and UpDoer Technology and see their capabilities compared contrastively to help you select which one is the more effective product.

Furthermore, you can compare their overall ratings, including: overall score (Freshdesk: 9.8 vs. UpDoer Technology: 8.0) and user satisfaction (Freshdesk: 100% vs. UpDoer Technology: N/A%). Check their varying features and similarities and see which one outperforms the other. Likewise, think about what your business will be in years to come; will your company outgrow the app in the next couple of years?

If you would like to quickly locate the top Customer Support Software according to our review team we recommend you examine one of these products: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Automation Testing
  • API Testing
  • Mobile Application Testing
  • Cloud and Big Data Testing
  • Blockchain Application Testing
  • Load and Performance Testing

Pricing Info

Updoer Technology offers the following basic and enterprise pricing packages:

Hourly Rate Plans – starts at $8/hour

  • Requirements Gathering
  • Test Plan Creation
  • Use cases & Test Cases Design
  • Bug Identification & Retest
  • Regression Testing Once New Requirement Comes
  • Daily Status Reports
  • Test Closure Reports with Metrics

Web App Testing Plans – starts at $199 per Web App

  • Functional Testing
  • Positive Testing
  • Negative Testing
  • Link Verification
  • Usability Testing
  • Compatibility Testing

Mobile App Testing Plans – starts at $299 per mobile app

  • Installation Testing
  • Functional Testing
  • Positive Testing
  • Negative Testing
  • Memory Leakage Testing
  • Usability Testing
  • Interrupt Testing
  • Compatibility Testing

Automation Testing Plans – starts at $399 per automation

  • Framework Designing and Tool Setup
  • Functional Testing
  • Positive Testing
  • Negative Testing
  • Validation Testing
  • CI Integration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Updoer Technology integrates with the following business systems and applications:

  • JIRA
  • Selenium

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Updoer Technology is a software testing services and solutions provider that offers a myriad of software testing services of the highest standards

Company Email

sales@updoertechnology.com

Contact No.

Company's Address

Updoer Technology
i-Thum IT Park
A40 3rd Floor Sector 62 Noida 201301
India

Almost as essential as useful features and customer support level are pricing plans offered by Freshdesk and UpDoer Technology. Although cost should not be the sole aspect it’s surely an important thing to consider. You should look for a flexible pricing package that can be matched with your business size and painlessly scaled up when your team develops. Be sure that you don’t choose plans that include advanced functionalities that you won’t find a use for and always make an effort to contact with the vendor directly because enterprises can usually benefit from more affordable prices. You should also check out a free trial or demo of every software to spend at least some time on actual work with the system. It’s a useful experience that doesn’t ask you to invest any money and offers a practical overview of what it’s like to work with Freshdesk and UpDoer Technology.

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