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Compare TurnTo vs. Freshdesk

Getting the right CRM Software product is as easy as evaluating the solid and weak functionalities and terms offered by Freshdesk and TurnTo. Here it's also possible to match their overall scores: 9.8 for Freshdesk vs. 7.5 for TurnTo. Or you can verify their general user satisfaction rating, 100% for Freshdesk vs. 94% for TurnTo. We suggest that you put some effort and study their specific functions and decide which one is the better option for your organization. What’s more remember to consider your company’s or industry’s special circumstances, such as, a multilingual app for a global staff or a mobile app to help you work away from your office. We realize that not all companies have the time to try out dozens of different services, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk, Salesforce Essentials.
Software

TurnTo

VS

Freshdesk

VS

TurnTo screenshot Freshdesk screenshot
Pricing Details

Total Score

Our Score

7.5 ?

Our Score

9.8 ?

Client Experience

Client Experience

Client Experience

94% ?

Client Experience

100% ?

Price

Price

by quote

free

Pricing Type

Pricing Type

Quote-based Monthly payment
Full Review

Full Review

Overview

Overview

Innovative customer content suite with many useful modules for online retailers which updates the process of collecting reviews and ratings in a variety of ways.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Useful Links
Pricing Plans

Pricing Plans

TurnTo is priced on quote basis, meaning that the company will tailor a specific enterprise pricing offer for your business, depending on your needs and expectations. Contact them to request your quote.

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

Languages Supported

English English, Dutch, Polish, Turkish, Swedish
Customer Types

Customer Types

Small Business | Large Enterprises Small Business | Large Enterprises | Medium Business | Freelancers
Popular Customers

Popular Customers

Raymour & Flanigan, Sur La Table, Tiger Fitness Inc, XO Group Inc Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Contact Phone

Contact Phone

1-800-491-7876 +1 (866) 832-3090
Available Integrations

Available Integrations

TurnTo Network is an open API system which you can integrate with every business systems and applications you may be using. Some of the most prominent integrations include:

  • Tealium
  • Demandware
  • Mozu Marketplace
  • Magento
  • Google Apps

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Vendor Email

Vendor Email

support@freshdesk.com
Contact Address

Contact Address

150 W 30th Street, Suite 1200
New York, NY 10001
USA
311 California street,
San Francisco, CA 94104
Available Features

Available Features

TurnTo FEATURES

  • Ratings & Reviews
  • Fast & Accurate Moderation
  • Powerful Analytics
  • Full Visual Customizability
  • Integrated Customer Profiles
  • Scalability
  • Mobile-First Design
  • Social Answers
  • Q&A Base
  • Knowledge Base Integration
  • SEO Benefits
  • Visual Reviews
  • Galleries
  • Fully-Featured Visual CMS
  • Automated SKU Matching
  • Automatically Acquired User Rights
  • Easy Integrations
  • Open API

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
Pricing Details

Pricing Details

Learn more about TurnTo pricing Learn more about Freshdesk pricing
Support Types

Support Types

Live Support
Phone Live Support
Ticket Training
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Every time you test different CRM Software products you shouldn’t just explore their features list and available pricing plans. Pay attention to the fact that the product should be adjusted to your needs and business so the more flexible their offer the better. Explore which systems are supported by Freshdesk and TurnTo and make sure you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to learn which languages and geographies are supported, because this could be a deal breaker for many businesses.