What is better Freshdesk or Trustpilot? When selecting the best CRM Software for your organization our recommendation is that you assess the functions, prices, along with other critical information concerning the product and vendor.
Here, you can check the similarities and differences between Freshdesk (overall score at 9.8 and user satisfaction at 100%) and Trustpilot (overall score at 8.7 and user satisfaction at 94%). You can also look at their particulars elements, for example services, plans, rates, terms, etc. Moreover, read the terms thoroughly for information on hidden costs, like, setup fees, separate helpdesk support, upgrade fees, storage fees, and more.
Users who want to save some time or could use a Customer Support Software advice from our team may want to examine these top choices for the current year: Salesforce Service Cloud, Salesforce Essentials, Freshdesk.
Multi-channel support, including Facebook & Twitter
Multi-product/multi-brand Support
Community Portal with Idea Management & Voting
Leaderboard & gamification
Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
Multi-language & multi-time zone support
Satisfaction Surveys
Pricing Info
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Access to App Gallery
Email Channel
Knowledge Base
Standard Phone Channel
Basic Social Channel
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Sprout inclusions
Advanced Social Channel
Custom Domain Mapping
Satisfaction Surveys
Time Tracking
Custom Apps
Garden – $35 per agent/month (yearly) or $44 (monthly)
Blossom inclusions
Multilingual Helpdesk
Live Chat Channel
Ticket Templates
Community Forums
Scheduled Reports
Estate – $49 per agent/month (yearly) or $59 (monthly)
Multiple Products
Garden inclusions
Portal Customization
Custom Agent Roles
Shared Ownership
Enterprise Reports
Forest – $89 per agent/month (yearly) or $99 (monthly)
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Integrations
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
Facebook
Twitter
SugarCRM
Capsule
Harvest
Gmail Gadgets
Google tools
HelpOnClick
Snap Engage
iContact
Zoho CRM
Nimble
FetchFlow
Knowlarity
Highrise
Olark
Constant Check
Userlike
Magento
Woo Themes
OneSky
FreshPlugs
RESTful API
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
It may not always be sufficient to just compare Freshdesk and Trustpilot with one another. While useful tools, pricing and customer experience are all important and should be taken into account when making a final choice, you should also pay attention to the recognition and awards merited by every product. Frequently a less dominant app may turn out to be a great choice that was distinguished with industry awards such as our Exceptional Customer Support Award which reveals that in spite of lesser market popularity it’s a worthy rival to the services that dominate the market.
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