Compare Freshdesk vs. Toonimo

You have so many CRM Software options in today’s state of that industry that choosing the right product may be difficult. On our comparison page, you can actually assess the features, pricing conditions, available plans, and more details of Freshdesk and Toonimo. You can compare their score (9.8 for Freshdesk vs. 8.5 for Toonimo) and user satisfaction level (100% for Freshdesk vs. 100% for Toonimo). The scores and ratings provide you with a solid idea how these two software products perform. Additionally, check if the solution can integrate with existing business apps to ensure greater productivity. We know that not all businesses have the time to test a large number of different products, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Salesforce Essentials, Zendesk.
Product

Freshdesk

VS

Toonimo

VS

Freshdesk screenshot Toonimo screenshot
Pricing Page

Score

Our Score

9.8 ?

Our Score

8.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Pricing

Pricing

free

by quote

Price Scheme

Price Scheme

Monthly payment Quote-based
Full Review

Full Review

General Description

General Description

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Toonimo is a software solution that you can use to increase sales, engagement, and customer satisfaction with personalized digital walkthroughs.
Quick Links
Languages

Languages

English, Dutch, Polish, Turkish, Swedish English
Pricing Page

Pricing Page

Learn more about Freshdesk pricing Learn more about Toonimo pricing
Vendor's Address

Vendor's Address

311 California street,
San Francisco, CA 94104
228 Park Avenue South
New York, NY 10003
Available Integrations

Available Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
  • LivePerson
  • LiveChat
  • Userlike Live Chat
  • Zopim Live Chat
  • Olark Live Chat
  • iridize
  • Google Analytics
  • WalkMe
  • API
Prominent Clients

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef RingLead, Amazon Webstore, Cellcom, Royal United Mortgage, InsuranceQuotes
Phone No.

Phone No.

+1 (866) 832-3090 +1-888-319-6572
Features

Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification

Toonimo FEATURES

  • WYSIWYG editor
  • Real voice recording
  • Custom-built messaging
  • Behavior based triggers
  • Fully adaptive to mobile
  • Seamless integration
  • A/B testing for different scripts
  • Analytics dashboard
  • Custom graphic elements
  • 3D animated characters
Pricing Info

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Pricing is by quote to customize a plan for your specific needs and volume. Custom plans are either on a per usage rate or unlimited plan for enterprise solutions. Likewise, plans can be on a monthly, quarterly, or annual basis. Full tech support and a dedicated Success Manager for updates, statistics, and general support are also provided. You can easily request a quote for your company here.

OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Training
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Vendor Email

Vendor Email

support@freshdesk.com info@toonimo.com
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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It may not always be enough to simply compare Freshdesk and Toonimo against one another. Even though useful features, cost and customer comments are all crucial and should be taken into account when making a final decision, you should also check out the recognition and awards claimed by each solution. In many cases a less known software may turn out to be an excellent choice that was a winner of many SaaS awards such as our Great User Experience Award which reveals that despite limited market presence it’s a significant rival to the apps that rule the market.