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Compare Freshdesk vs Thryv

What is better Freshdesk or Thryv? Choosing the right CRM Software for your company is difficult with various features, choices, and terms to take note of. But, using our review directory will allow you to cut down the selection steps by reading all main apps in one location.

As an illustration, you can contrast Freshdesk and Thryv for their tools and overall scores, namely, 9.8 and 8.5, respectively. Likewise, you can check which software has superior general user satisfaction rating: 100% (Freshdesk) and 97% (Thryv) to learn which solution is the better choice for your company. Don’t just buy the solution with the cheapest price, but the one that offers the best value for your money.

We are aware that not all businesses have enough time to scrutinize a wide range of different products, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Salesforce Essentials, Zendesk, Freshdesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Know More About Your Contacts
  • Automatic Data Enrichment
  • Upgrade Your Contact List Into a Fully Functional CRM System
  • Custom Fields, Filters, and Tags
  • Centralize Day-to-Day Communications
  • Automated Reminders for Follow-Ups
  • Personalized Text and Email Marketing Campaigns
  • Compelling Calls-to-Action
  • Detailed Campaign Analytics and Insights
  • Offer 24/7 Appointment Booking Online from any Device
  • Create Bookable Classes and Events
  • Reduce No-Shows with Automated Reminders
  • Get Multiple Staff Accounts
  • Online Presence and Reputation
  • Lock and Load Your Online Listings Across the Important Sites
  • Interactive Website and Web Portal
  • Keep Tabs on Your Online Ratings and Reviews
  • Customized Video Content
  • Social Media Engagement
  • Pre-Written Social Media Posts
  • Full-Service Social Upgrade
  • Payment Processing and Tracking
  • Scan Credit Cards on a Smartphone

Pricing Info

Thryv provides SMB and enterprise pricing information by quote. Contact the vendor to request a quote tailored to your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Darlene McCloud-Rawls, McCloud's Pest & Lawn; Missy Norris, New Direction Real Estate; Rick Parks, Seymour Oil & Lube

Integrations

Thryv lets you connect to audiences on the following social media networks and platforms:

  • Facebook
  • Twitter
  • Instagram,
  • LinkedIn
  •  Google+

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An all-in-one management software solution built to motivate small business owners to compete with large businesses and pursue growth, making it possible for them to know more about their customers and prospects, launch personalized text and email marketing campaigns, boost their presence and reputation online, improve social engagements, and streamline payment processing and tracking.

Company Email

Contact No.

Company's Address

DexYP
2200 West Airfield Drive
P.O. Box 619810
DFW Airport, TX 7526

When you test different CRM Software products you shouldn’t only explore their list of features and provided pricing packages. Keep in mind the service should be adjusted to your requirements and business so the more flexible their offer the better. Learn what platforms are supported by Freshdesk and Thryv and ensure you will get mobile support for whichever devices you use in your company. You should also examine which languages and geographies are supported, because this might be a deal breaker for many companies.

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