Compare Teamwork Desk vs. FreshdeskIf you wish for an effective Customer Support Software product for your business you need to take time to examine a wide range of alternatives. It doesn’t have to be complicated, and can be as quick as matching their functions in a table like the one below. You will also get a good idea how each product operates. For instance, on this page you can see Freshdesk’s overall score of 9.8 and compare it against Teamwork Desk’s score of 8.0; or Freshdesk’s user satisfaction level at 100% versus Teamwork Desk’s 100% satisfaction score. The evaluation will help you find out the pros and cons of each service, and make up your mind on which one fits you requirements better. Beyond the rich features, the solution that is easy to understand and use is always the better choice. At this time, the best solutions in our Customer Support Software category are: Freshdesk, Samanage, Zendesk.
|Monthly payment | Annual Subscription||Monthly payment|
Teamwork Desk is a cutting-edge Help Desk software designed to eliminate the pain points in customer support both for your team and your customer.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
|Learn more about Teamwork Desk pricing||Learn more about Freshdesk pricing|
Teamwork Desk integrates with the following business systems and applications:
and many more.
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
| North Point House North Point Business Park|
New Mallow Rd
| 311 California street,|
San Francisco, CA 94104
|YOUNITY, TSG Ltd,||Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
|+353-21-4307675||+1 (866) 832-3090|
Teamwork Desk offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:
Startup – $0.10 per ticket
Basic – $5/agent/month (annual billing) or $7/agent/month (monthly billing)
Pro – $20/agent/month (annual billing) or $30/agent/month (monthly billing)
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
|English||English, Dutch, Polish, Turkish, Swedish|
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Almost as important as useful features and user support quality are pricing packages given by Freshdesk and Teamwork Desk. Even though pricing should not be a deciding aspect it’s definitely a significant thing to think about. You should look for a flexible pricing package that can be matched with your team size and easily scaled up if your business expands. You should be certain you don’t choose packages that include extra functionalities that you won’t find a use for and always make an effort to contact with the vendor directly as big companies can usually benefit from special pricing. You should also give a chance to a free trial or demo of every product to spend at least some time working with it. It’s a helpful experience that doesn’t require you to spend any money and offers a solid overview of what it’s like to work with Freshdesk and Teamwork Desk.