Compare Teamwork Desk vs. Freshdesk

If you wish for an effective Customer Support Software product for your business you need to take time to examine a wide range of alternatives. It doesn’t have to be complicated, and can be as quick as matching their functions in a table like the one below. You will also get a good idea how each product operates. For instance, on this page you can see Freshdesk’s overall score of 9.8 and compare it against Teamwork Desk’s score of 8.0; or Freshdesk’s user satisfaction level at 100% versus Teamwork Desk’s 100% satisfaction score. The evaluation will help you find out the pros and cons of each service, and make up your mind on which one fits you requirements better. Beyond the rich features, the solution that is easy to understand and use is always the better choice. At this time, the best solutions in our Customer Support Software category are: Freshdesk, Samanage, Zendesk.
Product

Teamwork Desk

VS

Freshdesk

VS

Teamwork Desk screenshot Freshdesk screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

9.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Price

Price

$0.10

free

Pricing Model

Pricing Model

Monthly payment | Annual Subscription Monthly payment
Detailed Review

Detailed Review

General Info

General Info

Teamwork Desk is a cutting-edge Help Desk software designed to eliminate the pain points in customer support both for your team and your customer.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Quick Links
Pricing Page

Pricing Page

Learn more about Teamwork Desk pricing Learn more about Freshdesk pricing
Integrations

Integrations

Teamwork Desk integrates with the following business systems and applications:

  • Teamwork Projects
  • HubSpot
  • OneDrive for Business
  • Dropbox
  • Zendesk
  • Xero
  • Calendar Sync
  • Box
  • Time Doctor
  • Hubstaff
  • Gmail
  • EagleSchedule
  • Freshbooks
  • QuickBooks
  • SupportBee
  • TimeCamp
  • Blinksale
  • Outlook
  • Google Drive
  • Harvest

and many more.

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Email Address

Email Address

support@teamwork.com support@freshdesk.com
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Vendor's Address

Vendor's Address

North Point House North Point Business Park
New Mallow Rd
Cork, Ireland
311 California street,
San Francisco, CA 94104
Available Features

Available Features

Teamwork Desk FEATURES

  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Smart Inboxes

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification
Support Types

Support Types

Phone
Ticket Training
Phone Live Support
Ticket Training
Prominent Clients

Prominent Clients

YOUNITY, TSG Ltd, Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Contact Phone

Contact Phone

+353-21-4307675 +1 (866) 832-3090
Cost Details

Cost Details

Teamwork Desk offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:

Startup – $0.10 per ticket

  • 5 agents
  • 3 inboxes
  • 1 free Help Docs site ($20 thereafter)
  • Smart inboxes
  • Access, embeddable contact form

Basic – $5/agent/month (annual billing) or $7/agent/month (monthly billing)

  • All Startup features
  • Pay per agent – fixed cost
  • Unlimited agents
  • Unlimited inboxes

Pro – $20/agent/month (annual billing) or $30/agent/month (monthly billing)

  • All Basic features
  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Add unlimited part-time agents

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages

Languages

English English, Dutch, Polish, Turkish, Swedish
Compare Products

Compare Products

Compare with CA Service Desk Manager
Compare with Zailab
Compare with NABD System
Compare with HubSpot Service Hub
Compare with LiveAgent
Compare with SherpaDesk
Compare with ZupportDesk
Compare with BMC Remedy 9
Compare with Remedyforce
Compare with Dialer360
Compare with Salesforce Service Cloud
Compare with Help Desk Migration
Compare with eStreamDesk Helpdesk
Compare with PlanPlus Online
Compare with Zendesk
Compare with MightyCall
Compare with Symphony Summit
Compare with Engage
Compare with SimpleChurch CRM
Compare with Redtail CRM
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

Almost as important as useful features and user support quality are pricing packages given by Freshdesk and Teamwork Desk. Even though pricing should not be a deciding aspect it’s definitely a significant thing to think about. You should look for a flexible pricing package that can be matched with your team size and easily scaled up if your business expands. You should be certain you don’t choose packages that include extra functionalities that you won’t find a use for and always make an effort to contact with the vendor directly as big companies can usually benefit from special pricing. You should also give a chance to a free trial or demo of every product to spend at least some time working with it. It’s a helpful experience that doesn’t require you to spend any money and offers a solid overview of what it’s like to work with Freshdesk and Teamwork Desk.