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Compare Freshdesk vs TeamGram

What is better Freshdesk or TeamGram? When you compare Freshdesk and TeamGram, you can actually see which CRM Software product is the more effective option. This means that your enterprise can select the most productive and effective program. You can check the specifics, for example available tools, costs, plans offered by each vendor, offer stipulations, and more

We also let you check their all round scores to know which one seems to be more beneficial for your firm. Freshdesk has 9.8 points for overall quality and 100% rating for user satisfaction; while TeamGram has 8.5 points for overall quality and N/A% for user satisfaction. Similarly, you can also assess which vendor is more credible by sending an email request to both and find out which one replies without delays.

Our experts made sure to prepare reviews of all popular Customer Support Software solutions available on the market, but among them these three deserved our special attention: Salesforce Essentials, Freshdesk, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $6

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Task Management
  • Share Notes, Pictures, And Files
  • Organize And Access Customer Information
  • Deals And Follow-Ups
  • Quote Builder
  • Integrated CRM
  • Product List
  • Calculations
  • Inventory Management
  • Real-Time Inventory Status
  • Inventory Alerts
  • Payments And Collection
  • Transaction Data At A Glance
  • Build Custom Apps

Pricing Info

TeamGram offers four SMB pricing plans for users to choose from. The plans can be availed either on a monthly or yearly subscription basis, and the enterprise pricing varies depending on the number of contacts and companies you need to manage. Give the details a look, and select the best plan for your organization:

Basic

  • $8/user/mo. – Billed Monthly
  • $6/user/mo. – Billed Annually
  • Minimum Of 3 User Licenses
  • 5, 000 Contacts And Companies
  • Notes And Attachments
  • Activities
  • Products
  • Mobile Apps
  • Tags
  • 1 Custom Application
  • 5 GB File Storage

Regular

  • $13/user/mo. – Billed Monthly
  • $10/user/mo. – Billed Annually
  • Minimum Of 3 User Licenses
  • 50, 000 Contacts And Companies
  • Notes And Attachments
  • Activities
  • Products
  • Mobile Apps
  • Tags
  • 2 Custom Applications
  • 50GB File Storage
  • Leads
  • Deals
  • Quotes
  • 2 Templates

Plus

  • $26/user/mo. – Billed Monthly
  • $20/user/mo. – Billed Annually
  • 250, 000 Contacts And Companies
  • Notes And Attachments
  • Activities
  • Products
  • Mobile Apps
  • Tags
  • 5 Custom Applications
  • 150GB File Storage
  • Leads
  • Deals
  • Quotes
  • Customer Orders
  • Supplier Orders
  • Inventory
  • Current Accounts
  • 5 Templates
  • Custom Fields
  • Web Forms
  • Smart Email
  • Advanced Access Control
  • Virtual PBX Integration
  • API & Integrations
  • Phone Support

Unlimited

  • $58/user/mo. – Billed Monthly
  • $44/user/mo. – Billed Annually
  • Unlimited Contacts And Companies
  • Notes And Attachments
  • Activities
  • Products
  • Mobile Apps
  • Tags
  • Unlimited Custom Application
  • Unlimited File Storage
  • Leads
  • Deals
  • Quotes
  • Customer Orders
  • Supplier Orders
  • Inventory
  • Current Accounts
  • Unlimited Templates
  • Custom Fields
  • Web Forms
  • Smart Email
  • Advanced Access Control
  • Virtual PBX Integration
  • API & Integrations
  • Phone Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Akbarkod, Tekser Tourism, Toronto Business Development Centre

Integrations

TeamGram supports the following integrations:

  • VirtualPBX
  • MailChimp
  • RingCentral
  • Microsoft Excel

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An all-in-one CRM software used by businesses and companies to streamline their sales process and collaborate on their tasks.

Company Email

Contact No.

Company's Address

TeamGram Inc.
1 Yonge St Unit 2002,
Toronto, ON M5E 1E5
Canada

The software compared on this page are merely a sliver of our complete CRM Software category and you should take into account that there may be better solutions available. If you want to make sure you make the optimal decision for your business we strongly urge you to analyze more products first. It may also be a good idea to study our top 10 CRM Software list to learn which solutions are currently the highest-rated ones and dominate the market.

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