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Compare TeamGram vs. Freshdesk

Getting the suitable CRM Software product is as easy as evaluating the good and poor characteristics and terms offered by Freshdesk and TeamGram. Here you can also match their general scores: 9.8 for Freshdesk vs. 8.5 for TeamGram. Or you can verify their general user satisfaction rating, 100% for Freshdesk vs. N/A% for TeamGram. We suggest that you spend some time to study their specific functions and determine which one is the better option for your company. Moreover. bear in mind to factor in your company’s or industry’s special situation, such as, a multilingual app for a global company or a mobile version to help you work in the field. Users who don't have much time or could use a Customer Support Software recommendation from our team may want to investigate these top choices for the current year: Freshdesk, Zendesk, Salesforce Essentials.
Product

TeamGram

VS

Freshdesk

VS

TeamGram screenshot Freshdesk screenshot
Pricing Page

Score

Our Score

8.5 ?

Our Score

9.8 ?

Customer Experience

Customer Experience

Customer Experience

N/A ?

Customer Experience

100% ?

Pricing

Pricing

$6

free

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment
Detailed Review

Detailed Review

Overview

Overview

An all-in-one CRM software used by businesses and companies to streamline their sales process and collaborate on their tasks.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Useful Links
Languages Supported

Languages Supported

English English, Dutch, Polish, Turkish, Swedish
Email Address

Email Address

support@freshdesk.com
Pricing Plans

Pricing Plans

TeamGram offers four SMB pricing plans for users to choose from. The plans can be availed either on a monthly or yearly subscription basis, and the enterprise pricing varies depending on the number of contacts and companies you need to manage. Give the details a look, and select the best plan for your organization:

Basic

  • $8/user/mo. – Billed Monthly
  • $6/user/mo. – Billed Annually
  • Minimum Of 3 User Licenses
  • 5, 000 Contacts And Companies
  • Notes And Attachments
  • Activities
  • Products
  • Mobile Apps
  • Tags
  • 1 Custom Application
  • 5 GB File Storage

Regular

  • $13/user/mo. – Billed Monthly
  • $10/user/mo. – Billed Annually
  • Minimum Of 3 User Licenses
  • 50, 000 Contacts And Companies
  • Notes And Attachments
  • Activities
  • Products
  • Mobile Apps
  • Tags
  • 2 Custom Applications
  • 50GB File Storage
  • Leads
  • Deals
  • Quotes
  • 2 Templates

Plus

  • $26/user/mo. – Billed Monthly
  • $20/user/mo. – Billed Annually
  • 250, 000 Contacts And Companies
  • Notes And Attachments
  • Activities
  • Products
  • Mobile Apps
  • Tags
  • 5 Custom Applications
  • 150GB File Storage
  • Leads
  • Deals
  • Quotes
  • Customer Orders
  • Supplier Orders
  • Inventory
  • Current Accounts
  • 5 Templates
  • Custom Fields
  • Web Forms
  • Smart Email
  • Advanced Access Control
  • Virtual PBX Integration
  • API & Integrations
  • Phone Support

Unlimited

  • $58/user/mo. – Billed Monthly
  • $44/user/mo. – Billed Annually
  • Unlimited Contacts And Companies
  • Notes And Attachments
  • Activities
  • Products
  • Mobile Apps
  • Tags
  • Unlimited Custom Application
  • Unlimited File Storage
  • Leads
  • Deals
  • Quotes
  • Customer Orders
  • Supplier Orders
  • Inventory
  • Current Accounts
  • Unlimited Templates
  • Custom Fields
  • Web Forms
  • Smart Email
  • Advanced Access Control
  • Virtual PBX Integration
  • API & Integrations
  • Phone Support

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
List of Features

List of Features

TeamGram FEATURES

  • Task Management
  • Share Notes, Pictures, And Files
  • Organize And Access Customer Information
  • Deals And Follow-Ups
  • Quote Builder
  • Integrated CRM
  • Product List
  • Calculations
  • Inventory Management
  • Real-Time Inventory Status
  • Inventory Alerts
  • Payments And Collection
  • Transaction Data At A Glance
  • Build Custom Apps

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Contact Phone

Contact Phone

+1 437-800-1600 +1 (866) 832-3090
Customer Types

Customer Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Company's Address

Company's Address

TeamGram Inc.
1 Yonge St Unit 2002,
Toronto, ON M5E 1E5
Canada
311 California street,
San Francisco, CA 94104
Popular Clients

Popular Clients

Akbarkod, Tekser Tourism, Toronto Business Development Centre Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Supported Integrations

Supported Integrations

TeamGram supports the following integrations:

  • VirtualPBX
  • MailChimp
  • RingCentral
  • Microsoft Excel

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Pricing Page

Pricing Page

Learn more about TeamGram pricing Learn more about Freshdesk pricing
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Every time you test various CRM Software solutions you shouldn’t simply study their features list and available pricing packages. Consider that the app should be adjusted to your standards and business so the more flexible their offer the better. Find our which systems are supported by Freshdesk and TeamGram and ensure you will get mobile support for whatever devices you work on in your company. You should also learn which languages and geographies are supported, as this might be a critical factor for many firms.