MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Freshdesk vs Teamgate

What is better Freshdesk or Teamgate? If you’re experiencing a tough time deciding on the best CRM Software product for your situation, we suggest that you do a comparison of the available software and discover which solution offers more benefits. For instance, here you can compare Freshdesk (overall score: 9.8; user rating: 100%) vs. Teamgate (overall score: 8.5; user rating: 100%) for their overall performance.

You can even see which one provides more functions that you need or which has better pricing plans for your current situation. Working with a clear table to evaluate their features will significantly boost the odds of getting the right product for your company. Pay attention to other areas of the software such as if it’s easy to use, flexibility, scalability, and pricing terms.

We did our best to prepare reviews of all popular Customer Support Software solutions that you can find on the market, but among them these three deserved our special attention: Salesforce Essentials, Freshdesk, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Collaboration area
  • Lead capturing
  • Files storage & Google Drive
  • Personal and group Sales Activities
  • Task management
  • Risk zone
  • Email Automation
  • Multi-process management
  • Dashboard for your Wall TV
  • Goals & KPI’s
  • Google Apps
  • Accounts and Contacts
  • Lead management
  • Customer unique card
  • Sales Forecast
  • Goals and Quotas
  • Customization, Filters, Tags, and Fields
  • Open API
  • Sales pipeline tracking
  • History and timetable

Pricing Info

Teamgate offers a flexible payment scheme with several SMB and enterprise pricing plans. A free 14-days trial is also available for all packages. Below are the details of paid plans: Starter – $9/user/month (billed annually)

  • Basic customer relationship management for up to 5 users

Professional – $22/user/month (billed annually)

  • Advanced sales CRM for any size team

Enterprise – $65/user/month (billed annually)

  • Premier sales CRM with all the integrations you need

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Avis, EuroCash, BNI, LP Express, FranklinCovey, Bauer, Eurospedition

Integrations

Teamgate integrates with the following systems and applications:

  • Google Authentication Appliance
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft Outlook
  • Zapier

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Teamgate is a service that can increase your sales and your sales reps' performance and efficiency.

Company Email

info@teamgate.com

Contact No.

Company's Address

11, Cundy Road, London
E16 3DJ
UK

Almost as crucial as useful features and customer support responsiveness are pricing options provided by Freshdesk and Teamgate. Even though pricing should not be a deciding factor it’s surely an important thing to think about. You should look for a flexible pricing plan that can be adjusted to your team size and effortlessly scaled up if your business grows. Make sure you don’t opt for packages that include advanced features that you won’t use and always make an effort to contact with the vendor directly because enterprises can often benefit from discounts. You should also try out a free trial or demo of every app to spend at least some time using it. It’s a valuable experience that doesn’t need you to pay any money and provides you with a practical overview of what it feels like to work with Freshdesk and Teamgate.

Page last modified