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Compare Freshdesk vs SutiCRM

What is better Freshdesk or SutiCRM? Selecting the right CRM Software for your business is not that easy with too much features, choices, and offers to take note of. On the other hand, using our website will allow you to cut down the selection steps by displaying all key solutions in one place.

As an illustration, you can compare Freshdesk and SutiCRM for their tools and overall scores, in this case, 9.8 and 6.0, respectively. Similarly, you can check which one has better general user satisfaction rating: 100% (Freshdesk) and 100% (SutiCRM) to find out which one is the better choice for your company. Don’t just pick the service with the cheapest price, but the solution that gives the best value.

We are aware that not all companies have the time to try out dozens of different products, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk, Salesforce Essentials.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 6.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $5.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Campaign Management
  • Campaign Metrics
  • Web Lead Capture
  • Contact Management
  • Territory Management
  • Sales Quota Management
  • Sales Orders & Invoices
  • Forecast Sales
  • Revenue Waterfall Model
  • Role-based Security
  • Sales Tracking
  • Support Service Analytics
  • Manage Contracts
  • Manage Cases
  • Knowledge Base
  • Customer Profiling
  • Reports & Analytics
  • Activity Management
  • Email & Calendar
  • Document Management
  • Visitor Tracking
  • Mass Editing
  • Social Integrations
  • Inventory Management

Pricing Info

SutiCRM offers a free trial, the same as a basic lifetime free package for small teams. Enterprise pricing is also available upon request. Take a look at the details:

Free Plan

  • Free for 3 users
  • Contacts and accounts
  • Leads and opportunities
  • Activity management
  • Reports & analytics
  • Mobile access
  • 1 web form/module

Small Business Plan – $5.95/user/month 

  • All features of the Free plan
  • Mass email
  • Sales forecasting
  • Customers
  • Quotes
  • Sales order
  • Invoices
  • Campaign automation
  • Campaign ROI calculation
  • Web form data capture
  • Autoresponder email
  • Data management and administration
  • Multiple currencies
  • Advanced workflow

Enterprise Plan – by quote

  • All features of the Small Business plan
  • Waterfall chart
  • Website visitors tracking
  • Support ticket management
  • Automated email to ticket creation
  • Knowledge base with common resolutions
  • Customer profile management
  • Contract management
  • Territory management
  • Reports scheduler

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Four Seasons, Hyatt, Accor

Integrations

SutiCRM integrates with several business systems and applications. Here are some examples:

  • E-Signature
  • Survey
  • Helpdesk
  • Salesforce
  • Quickbooks

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SutiCRM is a web-based CRM software that automates the processes of sales, marketing, support, and contracts from a single platform.

Company Email

Contact No.

Company's Address

4984 El Camino Real, Suite 200
Los Altos, CA 94022
USA

If you are still having second thoughts about which app will work best for your business it may be a sensible idea to examine each service’s social metrics. Such metrics are quite often a sign of how popular every app is and how large is its online presence. For example Freshdesk Twitter account has currently 17901 followers. At the same time SutiCRM Twitter is followed by 833 users.

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