|Monthly payment||Free | One-time payment|
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
A web-based CRM and customer support app to effectively manage their account and contact information, customer tickets and service contracts.
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
ManageEngine SupportCenter Plus offers the following SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business.
|English, Dutch, Polish, Turkish, Swedish||English|
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
|+1 (866) 832-3090||+1-925-924-9500|
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef||Sodexho, Hanson, Chicago Tribune, Sierra Technologies|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
| 311 California street,|
San Francisco, CA 94104
|Zoho Corporation, 4141 Hacienda Drive, Pleasanton, CA 94588, USA|
|Learn more about Freshdesk pricing||Learn more about ManageEngine SupportCenter Plus pricing|
|List of Features|
List of Features
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Both Freshdesk and ManageEngine SupportCenter Plus were reviewed by a group of reliable SaaS experts who prepared a full study of all important aspects of each product. Their total score was prepared by means of unique SmartScore system that gives an individual partial score to every factor including: main features, client support, mobile support, security, user satisfaction and media presence. We know useful features are not the only aspect essential to a business so we make an effort to pay attention to all facets of a service before giving it a final score.