MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Freshdesk vs StarfishETL

What is better Freshdesk or StarfishETL? It’s easy to our scoring system to provide you with a general idea which CRM Software product is will work better for your business. For overall product quality, Freshdesk received 9.8 points, while StarfishETL earned 8.0 points.

At the same time, for user satisfaction, Freshdesk scored 100%, while StarfishETL scored 100%. Details about their features, tools, supported platforms, customer service, plus more are given below to give you a more versatile review. Remember to choose only the functions your business requires to avoid wasting resources for features that are unnecessary.

Our team put a lot of effort to prepare reviews of all popular Customer Support Software products available on the market, but among all the ones we reviewed these three caught our special attention: Salesforce Service Cloud, Salesforce Essentials, Freshdesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $150

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Cloud or on-premises or hybrid integration
  • B2B Application Integration
  • Focused on CRM, but able to integrate or migrate anything
  • Highly scalable, multi-threaded pipelines
  • Secure data movement
  • Supports document interchange
  • User friendly Designer for codeless and custom scripting
  • Advanced workflow
  • Pre-built and custom data transformations
  • Strong CRM partner and CRM user community
  • Proactive monitoring
  • Data lifecycle and compliance management
  • Comprehensive CRM to CRM migration maps
  • Comprehensive CRM integration maps
  • Breadth of connectors
  • Preview before running in production
  • API to automate platform
  • Codeless, DIY migrations

Pricing Info

StarfishETL offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Basic CRM Integration – $150/month

  • 1 integration
  • Pre-defined maps
  • 10,000 transactions
  • Multi-tenanted cloud or on-premises

Professional CRM Integration – $400/month

  • 1 integration
  • Custom maps
  • 100,000 transactions
  • Multi-tenanted cloud or on-premises

Enterprise CRM Integration – $2,000/month

  • Unlimited integrations
  • Custom maps
  • Unlimited transactions
  • Single-tenanted cloud or on-Premises

Cloud Migration Basic – starts at $495

  • Predefined CRM migration
  • Migrate Accounts up to 5k, up to 25k, up to 100k, and higher
  • DIY Migration Wizard
  • Extend field maps
  • Chat or Email Support
  • Undo data load option
  • Jump start and quick start options

On-Premises Migration – $1,495/60-Day License

  • $400 monthly extensions
  • Predefined and Custom Migrations
  • Unlimited Transactions
  • Starfish Designer
  • Chat or Email Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Movoto, RelationEdge, Resolv

Integrations

StarfishETL integrates with the following business systems and applications:

  • Salesforce
  • SugarCRM
  • Act!
  • Salesforce
  • bpm’online
  • Infor CRM
  • AgileField
  • Goldmine
  • Microsoft Dynamics
  • NetSuite
  • Sage
  • Suite CRM
  • Zoho CRM
  • vTiger
  • Workbooks
  • QuickBooks
  • JD Edwards
  • Peoplesoft
  • Dynamics AX, GP, NAV
  • Epicor
  • Sage 100,300,500
  • Facebook
  • Twitter
  • Gmail
  • Microsoft Exchange
  • Lotus Notes
  • IMAP POP
  • Act-On
  • Hubspot
  • Marketo
  • Pardot
  • G Suite Apps
  • JIRA
  • SharePoint
  • Active Directory
  • Twilio
  • WuFoo
  • Other File Systems

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An integration and migration software designed to enable businesses of all types and sizes to move their customer data from one CRM system to another in a quick, efficient, and risk-free manner.

Company Email

info@starfishetl.com

Contact No.

Company's Address

StarfishETL
1111 E Touhy Ave. Suite 550
Des Plaines, IL 60018

Almost as essential as functionalities and customer support level are pricing packages given by Freshdesk and StarfishETL. While price should not be the sole factor it’s without a doubt a key thing to consider. You should expect a flexible pricing package that can be adjusted to your business size and easily scaled up if your company expands. Be sure that you don’t opt for packages that have advanced tools that you won’t find useful and always try to get in touch with the vendor directly because big companies can usually count on more affordable prices. You should also give a chance to a free trial or demo of every software to spend at least some time on actual work with the system. It’s a useful experience that doesn’t require you to spend any money and gives you a reliable overview of what it’s like to work with Freshdesk and StarfishETL.

Page last modified