MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Freshdesk vs SpringCM

What is better Freshdesk or SpringCM? When selecting the ideal CRM Software for your firm it is suggested that you evaluate the features, pricing, and other important info about the product and vendor. Here, you can check the similarities and distinctions between Freshdesk (overall score at 9.8 and user satisfaction at 100%) and SpringCM (overall score at 8.3 and user satisfaction at 98%).

You may also check out their unique details, like tools, plans, rates, terms and conditions, etc. What is more, analyze the terms thoroughly for information on extra charges, like, setup cost, separate support plan, upgrade fees, disk space fees, and other similar charges.

We did our best to prepare reviews of all popular Customer Support Software services that you can find on the market, but among all the ones we reviewed these three caught our special attention: Salesforce Essentials, Zendesk, Freshdesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Organization
  • Sync
  • Collaboration
  • Work in Salesforce
  • Mobile Access
  • Workflow Automation
  • Contract Management
  • Security
  • Success Services

Pricing Info

SpringCM has three pricing solutions that can suit businesses of all sizes. You can also contact SpringCM to to request a free demo.

Business – $29/user/month

  • A secure, central repository to ensure you always have the latest iteration of the document
  • Detailed audit trail to follow any and all actions related to your contracts
  • Contract generation that marries data from Salesforce with your latest templates
  • Companywide Storage: 500GB
  • UAT Account (10 users, 100MB)
  • Mobile Ready Platforms: iOS, Android, Salesforce
  • Seamless CRM Integration (if applicable)

Enterprise – $59/user/month

Enterprise includes everything in Business, and also:

  • Automated contract workflows to streamline reviews and approvals
  • Automatic document versioning in place so you have one source of truth
  • Attribute-based tagging to better organize, search and report on all contracts
  • Automatic redlining that can even be done retroactively so you don’t miss a single change
  • Companywide Storage: 1TB

Enterprise Plus – $79/user/month

Enterprise Plus includes everything in Enterprise, and also:

  • Migrate already existing documents (first 100,000) into the SpringCM platform
  • Automatically prioritize documents being migrated for faster upload speeds
  • Four training credits to send users to on-site SpringCM training
  • Device management, allowing admin tasks to be performed from anywhere and any device
  • Company wide Storage: 5TB
  • Staging Account (Unlimited Users, 10GB)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Facebook, American Disposal, Cloudigy Law, NCR

Integrations

SpringCM integrates with the following business systems and applications:

  • Salesforce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SpringCM is a software tool that helps you close deals faster by automating the biggest bottleneck in your sales cycle: the contract management process.

Company Email

Contact No.

Company's Address

180 North LaSalle Street
Sixth Floor
Chicago, IL 60601

All the data, details and statistics that we offered in this analysis were gathered from official company websites, promotional resources available online, real-life experience from real customers as well as our individual direct use of every solution by a professional reviewer. We put a lot of effort to extensively analyze each software, so we not only test it internally, but we also match our observations with views of other users from the B2B community.

Page last modified