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Compare Freshdesk vs Spiro

What is better Freshdesk or Spiro? Getting the best CRM Software for your organization is key to improving your company’s effectiveness. In our platform, you can easily review different solutions to see which one is the most suitable software for your needs. Here you can match Freshdesk vs. Spiro and check out their overall scores (9.8 vs. 8.0, respectively) and user satisfaction rating (100% vs. 99%, respectively).

It's also possible to browse the specifics of pricing, conditions, plans, features, tools, and more, and find out which software offers more advantages for your business. In practice, choose the software which helps you to add/remove features and pricing to address your company growth or lack of it.

In the event you have to quickly decide on the optimal Customer Support Software according to our review team we suggest you examine the following solutions: Zendesk, Freshdesk, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.

Sprout – Free

  • Unlimited Agents
  • Email Ticketing
  • Ticket Trend Report
  • Social Ticketing
  • Knowledge Base
  • Ticket Dispatch
  • Team Collaboration
  • Call-to-ticket conversion

Blossom –  $19/agent/month or $15/agent/month/annual billing

  • All Sprout Features
  • Automation Capabilities
  • In-depth Helpdesk
  • Chats and Calls Management
  • Marketplace Apps
  • SLA Management
  • Business Hours

Garden – $35/agent/month or $29/agent/month/annual billing

  • All Blossom Features
  • Triggered Messages
  • Time Tracking
  • Call Masking
  • Session Replay
  • Multilingual Knowledge Base
  • CSAT Surveys
  • Performance Reports
  • Embedded Chat FAQs
  • IVR

Estate – $65/agent/month or $49/agent/month/annual billing

  • All Garden Features
  • Automatic Ticket Assignment
  • In-app Chat Campaigns
  • Answer Bot
  • Portal Customization
  • Custom Roles
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $125/agent/month or $109/agent/month/annual billing

  • All Estate Features
  • Skill-based Ticket Assignment
  • IP Whitelisting
  • Extendable API Rate Limit
  • Sandbox
  • Phone Calls Holiday Routing
  • HIPAA Compliance
  • Co-browsing
  • Multilingual Chat FAQs

Field Service Management – $29/field technician/month

  • Available on Estate and Forest Plans
  • Add Field Technicians
  • Service Performance tracking
  • Schedule and Appointment Management
  • 24/7 Email Support
  • 24/5 Phone Support
  • Reports

You can take advantage of Freshdesk’s omnichannel capability for a fee if you subscribe to either Garden or Estate. But you get it free with Forest.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Expert's Choice Award and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $10000

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead, contact, company and pipeline management
  • Unlimited contacts and storage
  • Unlimited customizable email templates and campaigns
  • Pre-built and customizable reports and dashboards
  • Automated tasks and reminders
  • Intelligent next step creation
  • Prioritized opportunity recommendations
  • Self-writing call lists
  • AI sales assistant
  • One-click dialing from within Spiro
  • Send, receive and log SMS messages
  • Email support
  • Training videos and online self-help

Pricing Info

Spiro offers the following for as low as $10,000/year

  • Lead, contact, company and pipeline management
  • Unlimited contacts and storage
  • Unlimited customizable email templates and campaigns
  • Pre-built and customizable reports and dashboards
  • Automated tasks and reminders
  • Intelligent next step creation
  • Prioritized opportunity recommendations
  • Self-writing call lists
  • AI sales assistant
  • One-click dialing from within Spiro
  • Send, receive and log SMS messages
  • Email support
  • Training videos and online self-help

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Caveo Learning

Integrations

Spiro integrates with the following business systems and applications:

  • Zapier
  • Microsoft Exchange
  • Microsoft Office 365
  • Gmail for Business
  • IMAP

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An AI-Powered CRM with intelligent sales automation features that learns your sales process to increase sales team effectiveness and deliver more accurate business insights.

Company Email

taice@spiro.ai

Contact No.

Company's Address

Spiro Technologies
334 Boylston Street
Boston, MA 02116
United States

Every time you pick a software that you believe will work best for your team you shouldn’t just limit yourself to what experts have to say about it. In many cases personal experience with the product may be different, depending on your own preferences and work processes. That’s why in our reviews we also give our User Satisfaction Rating for each product to give you a quick overview of how real users of Freshdesk and Spiro evaluate their experience with the product. Our system is built around complex analysis of product mentions on other websites, social media as well as blogs, so you will get a complete and credible overview of what other people think about each software. In this example Freshdesk got a total satisfaction rating at 100% while for Spiro 99% of people claim they had an enjoyable experience with it.

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