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Compare Freshdesk vs Spiro

What is better Freshdesk or Spiro? If you’re experiencing a tough time choosing the right CRM Software product for your company, it’s a good idea to compare the available software and see which one offers more positive aspects. In particular, here you can review Freshdesk (overall score: 9.8; user rating: 100%) vs.

Spiro (overall score: 8.0; user rating: 99%) for their overall performance. You can even see which one provides more features that you need or which has better pricing plans for your current situation. Using a clear table to match their features will significantly improve the likelihood of getting the appropriate product for your company. Take a closer look at other areas of the software such as intuitiveness, adaptability, scalability, and pricing options.

Users who want to save some time or need a Customer Support Software recommendation from our experts may want to investigate these top choices for this year: Salesforce Essentials, Freshdesk, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead, contact, company and pipeline management
  • Unlimited contacts and storage
  • Unlimited customizable email templates and campaigns
  • Pre-built and customizable reports and dashboards
  • Automated tasks and reminders
  • Intelligent next step creation
  • Prioritized opportunity recommendations
  • Self-writing call lists
  • AI sales assistant
  • One-click dialing from within Spiro
  • Send, receive and log SMS messages
  • Email support
  • Training videos and online self-help

Pricing Info

Spiro offers the following basic and enterprise pricing packages:

Business – $79/user/month (Annual Billing)

  • Lead, contact, company and pipeline management
  • Unlimited contacts and storage
  • Unlimited customizable email templates and campaigns
  • Pre-built and customizable reports and dashboards
  • Automated tasks and reminders
  • Intelligent next step creation
  • Prioritized opportunity recommendations
  • Self-writing call lists
  • AI sales assistant
  • One-click dialing from within Spiro
  • Send, receive and log SMS messages
  • Email support
  • Training videos and online self-help

Corporate – $95/user/month (Annual Billing)

  • All Business features
  • Optional call recording
  • Phone and chat support
  • Data migration and configuration
  • Onboarding training session

Enterprise – $225/user/month (Annual Billing)

  • All Corporate features
  • Machine learning based on your data sources
  • Unique user-based sales algorithms
  • Call transcriptions
  • Custom integration development
  • Dedicated Customer Success Manager
  • Ongoing new user training
  • Personalized knowledgebase
  • Custom push notifications
  • SAML-based Single Sign-On (SSO)
  • User adoption and performance analytics
  • Development sandbox

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Caveo Learning

Integrations

Spiro integrates with the following business systems and applications:

  • Zapier
  • Microsoft Exchange
  • Microsoft Office 365
  • Gmail for Business
  • IMAP

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An AI-Powered CRM with intelligent sales automation features that learns your sales process to increase sales team effectiveness and deliver more accurate business insights.

Company Email

support@spiro.ai

Contact No.

Company's Address

Spiro Technologies
334 Boylston Street
Boston, MA 02116
United States

In the event you are still having second thoughts about which product will work best for your business it might be a sensible idea to investigate each service’s social metrics. These metrics are quite often a way to see how popular a given solution is and how big is its online presence. For instance Freshdesk Twitter account has currently 17901 followers. At the same time Spiro Twitter is followed by 21848 people.

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