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Compare Freshdesk vs Spin CRM

What is better Freshdesk or Spin CRM? If you’re getting a tough time deciding on the best CRM Software product for your situation, try to compare and contrast the available software and see which solution offers more advantages. For example, here you can review Freshdesk (overall score: 9.8; user rating: 100%) vs. Spin CRM (overall score: 8.0; user rating: 93%) for their overall performance.

You can also see which one provides more features that you need or which has more suitable pricing plans for your current situation. Working with a clear table to compare their features will significantly boost the likelihood of obtaining the right product for your company. Pay attention to other areas of the software such as intuitiveness, adaptability, scalability, and pricing terms.

We realize that not all companies have enough time to examine a wide range of various solutions, so we prepared a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Salesforce Service Cloud, Freshdesk, Salesforce Essentials.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 93%

Pricing

Starting from €22

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Activities & Goals
  • Leads
  • Sales Management
  • Sales Forecast
  • Sales Reports
  • Import & Export
  • Integrations & API

Pricing Info

Spin CRM offers two enterprise pricing plans and a free version. You can pay for your selected package on a monthly or an annual basis. If you choose the latter, you can enjoy a 14% discount from the total. Below are some features and inclusions of each package to help you decide.

Free – Free

  • Activity Dashboard
  • Accounts & Contacts Management
  • Lithuanian Company Base Integration
  • Calendar & Time Management Tools
  • Client Communications History
  • Sales Planning Module
  • System Notifications
  • BCC Email Attachment
  • Mobile App
  • 2 GB Storage

Professional – €22.00/user/month or €19.00/user/month/annual billing

  • All Free Features
  • Email Integration
  • Google Calendar Integration
  • Reports
  • Multiple Sales Processes
  • Sales Payments
  • Custom Documents Templates
  • System Training
  • Phone & Email Support
  • 10 GB Storage

Premium – €29.00/user/month or €25.00/user/month/annual billing

  • All Professional Features
  • Product Management
  • Invoicing
  • Warehouse Management
  • 15 GB Storage

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

+370 663-520-00

Integrations

Spin CRM can integrate with the following systems and services:

  • G Suite
  • WooCommerce
  • Power BI
  • VoIP Solutions
  • Accounting Software

Apart from that, Spin CRM has a robust set of APIs that allow connections with other types of applications.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A feature-rich and highly capable CRM and sales management solution.

Company Email

info@spincrm.com

Contact No.

Company's Address

Spin CRM
Mokslininkų g. 2A
Vilnius LT-08412
Lithuania

Both Freshdesk and Spin CRM were tested by a team of independent SaaS experts who prepared a full study of all crucial elements of every app. Their total rating was prepared by means of unique SmartScore system which gives an individual partial score to every factor such as: main functionalities, customer support, mobile support, security, user satisfaction as well as media presence. Here at FinancesOnline we are aware that useful features are not the only aspect essential to a business so we make sure we pay attention to all aspects of a service before calculating its final rating.

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