Compare Spiceworks vs. Freshdesk

If you need a reliable Customer Support Software product for your enterprise you should take time to compare several solutions. It doesn’t have to be complicated, and can be as quick as matching their functions in a table like the one below. You will also get a good idea how each product performs. As an example, on this page you can see Freshdesk’s overall score of 9.8 and compare it against Spiceworks’s score of 8.3; or Freshdesk’s user satisfaction level at 98% versus Spiceworks’s 99% satisfaction score. The comparison will help you identify the pros and cons of each software, and choose which matches your requirements better. Beyond the robust features, the application which is simple and intuitive is always the better product. Those of you who don't have much time or want a Customer Support Software recommendation from our experts might want to investigate these top choices for this year: LiveAgent, Freshdesk, Samanage.
Software

Spiceworks

VS

Freshdesk

VS

Spiceworks screenshot Freshdesk screenshot
Pricing Page

Score

Our Score

8.3 ?

Our Score

9.8 ?

Customer Experience

Customer Experience

Customer Experience

99% ?

Customer Experience

100% ?

Price

Price

free

$19

Price Scheme

Price Scheme

Free Monthly payment
Detailed Review

Detailed Review

Product Info

Product Info

Spiceworks gives IT professionals a product and a community to do their jobs in a radically new way – one that's revolutionizing the IT economy.
Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Quick Links
Supported Integrations

Supported Integrations

Spiceworks offers integration with the following business systems and applications:

  • Teamviewer
  • LogMeIn Rescue
  • AlienVault
  • Customer Thermometer
  • Cherwell Support
  • Evernote
  • NetFlow
  • OneLogin

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Popular Customers

Popular Customers

Spectrum Health Systems, Spectrum Health Systems, Cosmetic Group USA Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Features

Features

Spiceworks FEATURES

  • Tickets & Tasks
  • Team Management
  • User Self-service
  • IT Asset Management
  • 150+ Add‐on Apps
  • Ticket Collaboration
  • Multi‐site Support
  • Active Directory
  • Knowledge Base

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Contact Phone

Contact Phone

512.346.7743 +1 415 544 0700
Business Size

Business Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Info

Pricing Info

Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.

Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription
Contact Address

Contact Address

3700 N. Capital of Texas Highway
Suite 100
Austin, TX 78746
311 California street,
San Francisco, CA 94104
Email Address

Email Address

support@spiceworks.com support@freshdesk.com
Available Support

Available Support

Phone
Ticket Training
Phone Live Support
Ticket Training
Available Languages

Available Languages

International USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish
Pricing Page

Pricing Page

Learn more about Spiceworks pricing Learn more about Freshdesk pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will be perfect enough to cater to all the needs of a specific team. While core functionalities of Freshdesk and Spiceworks should matter you should also carefully explore the integrations supported by each product. Quote frequently you will already be making use of some other SaaS software in your company and it’s definitely more beneficial to select solutions that integrate well with one another. With that approach you will be able to guarantee a reliable exchange of information between your teams and apps, which can significantly reduce time wasted on migrating between one service and the other.