Compare Spiceworks vs. Freshdesk

We are here to improve the cumbersome process of assessing Customer Support Software products for you. In particular, on this page you can examine the overall performance of Freshdesk (9.8) and compare it with the overall performance of Spiceworks (8.3). You may also match their overall user satisfaction rating: Freshdesk (100%) vs. Spiceworks (99%). Furthermore, research their services thoroughly to check which product can better deal with your company’s needs. In general, any business app has to let you to immediately check the big picture, at the same time offering you quick access to the details. Those of you who are pressed for time or need a Customer Support Software suggestion from our experts may want to examine these top choices for the current year: Samanage, Freshdesk, Zendesk.
Compare

Spiceworks

VS

Freshdesk

VS

Spiceworks screenshot Freshdesk screenshot
Pricing Details

Total Score

Our Score

8.3 ?

Our Score

9.8 ?

Client Experience

Client Experience

Client Experience

99% ?

Client Experience

100% ?

Cost

Cost

free

$19

Pricing Model

Pricing Model

Free Monthly payment
Complete Review

Complete Review

General Info

General Info

Spiceworks gives IT professionals a product and a community to do their jobs in a radically new way – one that's revolutionizing the IT economy.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Quick Links
Vendor Email

Vendor Email

support@spiceworks.com support@freshdesk.com
Support Types

Support Types

Phone
Ticket Training
Phone Live Support
Ticket Training
Languages Supported

Languages Supported

English English, Dutch, Polish, Turkish, Swedish
Vendor's Address

Vendor's Address

3700 N. Capital of Texas Highway
Suite 100
Austin, TX 78746
311 California street,
San Francisco, CA 94104
List of Features

List of Features

Spiceworks FEATURES

  • Tickets & Tasks
  • Team Management
  • User Self-service
  • IT Asset Management
  • 150+ Add‐on Apps
  • Ticket Collaboration
  • Multi‐site Support
  • Active Directory
  • Knowledge Base

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification
Contact Phone

Contact Phone

512.346.7743 +1 (866) 832-3090
Cost Details

Cost Details

Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Supported Integrations

Supported Integrations

Spiceworks offers integration with the following business systems and applications:

  • Teamviewer
  • LogMeIn Rescue
  • AlienVault
  • Customer Thermometer
  • Cherwell Support
  • Evernote
  • NetFlow
  • OneLogin

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Pricing Details

Pricing Details

Learn more about Spiceworks pricing Learn more about Freshdesk pricing
Client Types

Client Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Popular Clients

Popular Clients

Spectrum Health Systems, Spectrum Health Systems, Cosmetic Group USA Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you test different Customer Support Software software you shouldn’t only explore their features list and provided pricing packages. Consider that the product must be adjusted to your needs and company so the more flexible their offer the better. Learn what OSes are supported by Freshdesk and Spiceworks and ensure you will get mobile support for whatever devices you work on in your company. It may also be a good idea to learn which languages and geographies are supported, as this may be a key element for many businesses.