Compare Spiceworks vs. FreshdeskWe are here to improve the cumbersome process of assessing Customer Support Software products for you. In particular, on this page you can examine the overall performance of Freshdesk (9.8) and compare it with the overall performance of Spiceworks (8.3). You may also match their overall user satisfaction rating: Freshdesk (100%) vs. Spiceworks (99%). Furthermore, research their services thoroughly to check which product can better deal with your company’s needs. In general, any business app has to let you to immediately check the big picture, at the same time offering you quick access to the details. Those of you who are pressed for time or need a Customer Support Software suggestion from our experts may want to examine these top choices for the current year: Samanage, Freshdesk, Zendesk.
Spiceworks gives IT professionals a product and a community to do their jobs in a radically new way – one that's revolutionizing the IT economy.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
|English||English, Dutch, Polish, Turkish, Swedish|
| 3700 N. Capital of Texas Highway|
Austin, TX 78746
| 311 California street,|
San Francisco, CA 94104
|List of Features|
List of Features
|512.346.7743||+1 415 544 0700|
Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.
Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
Spiceworks offers integration with the following business systems and applications:
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
|Learn more about Spiceworks pricing||Learn more about Freshdesk pricing|
|Small Business | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
|Spectrum Health Systems, Spectrum Health Systems, Cosmetic Group USA||Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
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When you test different Customer Support Software software you shouldn’t only explore their features list and provided pricing packages. Consider that the product must be adjusted to your needs and company so the more flexible their offer the better. Learn what OSes are supported by Freshdesk and Spiceworks and ensure you will get mobile support for whatever devices you work on in your company. It may also be a good idea to learn which languages and geographies are supported, as this may be a key element for many businesses.