Compare Spiceworks vs. FreshdeskIf you need a reliable Customer Support Software product for your enterprise you should take time to compare several solutions. It doesn’t have to be complicated, and can be as quick as matching their functions in a table like the one below. You will also get a good idea how each product performs. As an example, on this page you can see Freshdesk’s overall score of 9.8 and compare it against Spiceworks’s score of 8.3; or Freshdesk’s user satisfaction level at 98% versus Spiceworks’s 99% satisfaction score. The comparison will help you identify the pros and cons of each software, and choose which matches your requirements better. Beyond the robust features, the application which is simple and intuitive is always the better product. Those of you who don't have much time or want a Customer Support Software recommendation from our experts might want to investigate these top choices for this year: LiveAgent, Freshdesk, Samanage.
Spiceworks gives IT professionals a product and a community to do their jobs in a radically new way – one that's revolutionizing the IT economy.
Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Spiceworks offers integration with the following business systems and applications:
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
|Spectrum Health Systems, Spectrum Health Systems, Cosmetic Group USA||Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
|512.346.7743||+1 415 544 0700|
|Small Business | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.
Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
| 3700 N. Capital of Texas Highway|
Austin, TX 78746
| 311 California street,|
San Francisco, CA 94104
|International||USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish|
|Learn more about Spiceworks pricing||Learn more about Freshdesk pricing|
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No Customer Support Software will be perfect enough to cater to all the needs of a specific team. While core functionalities of Freshdesk and Spiceworks should matter you should also carefully explore the integrations supported by each product. Quote frequently you will already be making use of some other SaaS software in your company and it’s definitely more beneficial to select solutions that integrate well with one another. With that approach you will be able to guarantee a reliable exchange of information between your teams and apps, which can significantly reduce time wasted on migrating between one service and the other.