Compare Freshdesk vs. Soffront CRM

Examining products for the top CRM Software does not always have to be difficult. On our review platform, we enable you to match Freshdesk and Soffront CRM and promptly evaluate their unique elements. We allow you to check their uniqe benefits, supported devices, support service, prices, terms, and many more. You can also assess their overall score (9.8 for Freshdesk vs. 7.5 for Soffront CRM) and overall customer satisfaction level (100% for Freshdesk vs. 100% for Soffront CRM). Take your time and review your leading options and determine which one is right for your company. Similarly, you have to check the vendor’s business viability; can you count on them and will they still be on the market in a few years time? We know that not all companies have the time to try out dozens of various services, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Zendesk, Samanage.
Compare

Freshdesk

VS

Soffront CRM

VS

Freshdesk screenshot Soffront CRM screenshot
Pricing Details

Total Score

Our Score

9.8 ?

Our Score

7.5 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Price

Price

free

$20

Price Scheme

Price Scheme

Monthly payment Monthly payment
Detailed Review

Detailed Review

Overview

Overview

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Soffront CRM offers a complete solution for departments such as marketing, sales, customer service, engineering and IT at an affordable price.
Useful Links
Supported Integrations

Supported Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Soffront online CRM integrates with Microsoft Outlook and Google Apps to synchronize calendars and activities.

Soffront also integrates with 400+ accounting, eCommerce, event management and other business apps using Zapier.

 

 

Vendor Email

Vendor Email

support@freshdesk.com marketing@soffront.com
Pricing Details

Pricing Details

Learn more about Freshdesk pricing Learn more about Soffront CRM pricing
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Phone No.

Phone No.

+1 (866) 832-3090 1-800-SOFFRONT
Company's Address

Company's Address

311 California street,
San Francisco, CA 94104
45437 Warm Springs Blvd, Fremont, CA 94539, USA
Available Features

Available Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification

Soffront CRM FEATURES

  • Business rules
  • Complete personalization
  • CRM analytics
  • CRM portals
  • Customer service management
  • Developer API
  • Email marketing
  • Employee helpdesk
  • Graphical process designer
  • Knowledge management
  • Marketing automation
  • Mobile CRM
  • Project management
  • Quote and proposal management
  • Role-based security
  • Sales automation
  • Sales forecasting
  • Wysiwyg form designer
Prominent Customers

Prominent Customers

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef Celeritas, StoneEagle Group, CASO, ImageTek
Pricing Plans

Pricing Plans

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Soffront CRM offers a 14-day free trial and three plans:

Starter: $20 per user/month

  • 2,000 sales emails
  • Unlimited technical support
  • Email support

Professional: $40 per user/month

  • 5,000 sales emails
  • Unlimited technical support
  • Email and phone support

Full-Service: $60 per user/month

  • 10,000 sales emails
  • Unlimited technical support
  • Email and phone support
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business | Freelancers
Languages Supported

Languages Supported

English, Dutch, Polish, Turkish, Swedish English, China, India
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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The products analyzed on this page are merely a small part of our entire CRM Software category and you should take into account that there might be more desirable solutions out there. If you would like to make sure you make the wisest choice for your business we strongly encourage you to compare more solutions first. You may also want to check out our top 10 CRM Software ranking to see which software are at the moment the best ones and leaders in the market.