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Compare Freshdesk vs Simple CRM System

What is better Freshdesk or Simple CRM System? With various functions, pricing, conditions, and more to compare, determining the best CRM Software for your organization is tough. Nevertheless by working with our system, it is simple to match the functions of Freshdesk and Simple CRM System including their general rating, respectively as: 9.8 and 7.7 for overall score and 100% and 98% for user satisfaction.

You can also compare them feature by feature and see which software is a better fit for your enterprise. Keep in mind to get a trial version first before opting in for a plan to get a firsthand experience how the program can help you in real setting.

In the event you have to quickly identify the best Customer Support Software according to our experts we suggest you take a look at one of these products: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 7.7

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Simplified Spreadsheets
  • Real-Time Team Synchronization
  • Appointments
  • Reminders
  • Customization
  • Built-in Email Marketing
  • Email Opening Tracking
  • One-Click Login with Google
  • Scalability
  • Collaboration

Pricing Info

Simple CRM System is available in a basic and an advanced payment plan:

Basic Plan – Free

  • Up to 100 Spreadsheet Rows
  • Unlimited Team Size
  • Unlimited Reminders
  • Unlimited Appointments
  • Unlimited E-mails
  • Real-time Team Synchronization
  • Google Calendar Integration
  • Track E-mail Opening
  • Slack Integration

Advanced Plan – $10/user/month

  • All in “Basic”
  • Unlimited Spreadsheet Rows
  • Phone and E-mail Support
  • Remove Branding from E-mails

A free 14-days trial for the advanced plan is also available.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Simple CRM Systems integrates with the following systems and applications:

  • Slack
  • Google Calendar
  • Gmail

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Simple CRM System is an out-of-the-box CRM with a friendly interface, which will allow you to perform all important CRM functions literally on a single spreadsheet.

Company Email

Contact No.

Company's Address

Tel Aviv
Israel

If you test different CRM Software products you shouldn’t simply analyze their list of features and available pricing packages. Pay attention to the fact that the solution must be adjusted to your standards and business so the more flexible their offer the better. Check which OSes are supported by Freshdesk and Simple CRM System and ensure you will obtain mobile support for whichever devices you work on in your company. You should also examine which languages and countries are supported, as this may be a key element for many companies.

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