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Compare Simple CRM System vs. Freshdesk

To successfully find the most effective and productive CRM Software for your firm, you have to compare products available on the market. For instance, here you may match Freshdesk’s overall score of 9.8 against Simple CRM System’s score of 7.7. You can also compare their general user satisfaction: Freshdesk (100%) vs. Simple CRM System (98%). What’s more, you can compare their pros and cons feature by feature, including their contract conditions and pricing. By comparing products you are improving your chances to choose the best software for your business. It goes without saying you have to know your particular requirements to realize which solution meets those needs. People who don't have much time or want a Customer Support Software advice from our experts might want to take a look at these top choices for this year: Freshdesk, Zendesk, Salesforce Essentials.
Product

Simple CRM System

VS

Freshdesk

VS

Simple CRM System screenshot Freshdesk screenshot
Pricing Page

Score

Our Score

7.7 ?

Our Score

9.8 ?

Customer Experience

Customer Experience

Customer Experience

98% ?

Customer Experience

100% ?

Price

Price

$10

free

Pricing Type

Pricing Type

Free | Monthly payment Monthly payment
Full Review

Full Review

Overview

Overview

Simple CRM System is an out-of-the-box CRM with a friendly interface, which will allow you to perform all important CRM functions literally on a single spreadsheet.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Easy Links
Prominent Clients

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Contact Address

Contact Address

Tel Aviv
Israel
311 California street,
San Francisco, CA 94104
Pricing Page

Pricing Page

Learn more about Simple CRM System pricing Learn more about Freshdesk pricing
Available Plans

Available Plans

Simple CRM System is available in a basic and an advanced payment plan:

Basic Plan – Free

  • Up to 100 Spreadsheet Rows
  • Unlimited Team Size
  • Unlimited Reminders
  • Unlimited Appointments
  • Unlimited E-mails
  • Real-time Team Synchronization
  • Google Calendar Integration
  • Track E-mail Opening
  • Slack Integration

Advanced Plan – $10/user/month

  • All in “Basic”
  • Unlimited Spreadsheet Rows
  • Phone and E-mail Support
  • Remove Branding from E-mails

A free 14-days trial for the advanced plan is also available.

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Types of Clients

Types of Clients

Small Business Small Business | Large Enterprises | Medium Business | Freelancers
Integrations

Integrations

Simple CRM Systems integrates with the following systems and applications:

  • Slack
  • Google Calendar
  • Gmail

 

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
List of Features

List of Features

Simple CRM System FEATURES

  • Simplified Spreadsheets
  • Real-Time Team Synchronization
  • Appointments
  • Reminders
  • Customization
  • Built-in Email Marketing
  • Email Opening Tracking
  • One-Click Login with Google
  • Scalability
  • Collaboration

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
Support Types

Support Types

Live Support
Phone Live Support
Ticket Training
Vendor Email

Vendor Email

support@freshdesk.com
Languages

Languages

English English, Dutch, Polish, Turkish, Swedish
Phone No.

Phone No.

+1 (866) 832-3090
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QUICK LINKS

QUICK LINKS

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All the data, information and experiences that we shared in this comparison were gathered from official company pages, advertising resources available online, real-life experience from real clients as well as our individual hands-on use of every solution by a professional reviewer. We do our best to comprehensively study each solution, so we not only analyze it internally, but we also match our results with views of other users from the B2B community.