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Compare Freshdesk vs SimilarTech

What is better Freshdesk or SimilarTech? There are numerous CRM Software products out there these days. The simplest way to find out which product fits your needs best is to evaluate them side by side. As an example, here you can assess Freshdesk and SimilarTech for their overall score (9.8 vs.

8.9, respectively) or their user satisfaction rating (100% vs. 96%, respectively). It’s also possible to compare their functions and pricing terms as well as other valuable data below. When matching products be sure to check their corresponding capabilities and mark their differences to have a clearer picture of both deals. Likewise, keep in mind to check secondary features like security, backup, intuitiveness, and customer service.

We are aware that not all people have the time to try out a large number of different services, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Salesforce Service Cloud, Salesforce Essentials, Freshdesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $290

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Traffic Info
  • Geo Targeting
  • Sites Category Targeting
  • Filtering by Estimated Monthly Visits
  • Multiple Technology Combinations
  • Filtering by Tech Coverage on Pages
  • Prospecting
  • Alerts

Pricing Info

SimilarTech offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Starter – $290/month

  • UNLIMITED Technology Reports
  • 5 Exports (Excel, CSV, TSV)
  • Up to 1,000 Websites per Report
  • Traffic Info
  • Geo Targeting
  • Sites Category Targeting
  • Filtering by Estimated Monthly Visits
  • Multiple Technology Combinations
  • Filtering by Tech Coverage on Pages
  • 100 Personal Emails
  • 5 Active Custom Alerts
  • Websites History
  • Salesforce Integration

Professional – By quote

  • Enterprise features
  • Access to unlimited data
  • Multiple user accounts
  • Ad-Hoc Solutions
  • Custom reports and data sets
  • Salesforce and HubSpot integration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

SimilarTech integrates with the following business systems and applications:

  • Salesforce
  • HubSpot

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SimilarTech is a lead generation and competitive intelligence tool based on website technology profiling.

Company Email

Contact No.

Company's Address

23 Menachem Begin St.
Tel-Aviv, 6618356
Israel

All the data, information and experiences that we offered in this comparison were collected from official vendor sites, promotional content available online, real-life experience from real clients as well as our individual hands-on use of each service by an expert. We put a lot of effort to comprehensively examine each solution, therefore we not only analyze it internally, but we also compare our findings with views of other people from the B2B community.

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