Compare Shuttle vs. Freshdesk

There are numerous Customer Support Software products in the market today. The best way to find out which product fits your needs best is to examine them side by side. As an example, here you can examine Freshdesk and Shuttle for their overall score (9.8 vs. 8.0, respectively) or their user satisfaction rating (100% vs. 97%, respectively). You can even review their features and pricing terms along with other valuable details below. When matching products be sure to compare their corresponding capabilities and mark their differences to have a clearer picture of both deals. Similarly, remember to assess non-core features including security, backup, ease-of-use, and helpdesk support. Currently, the top products in our Customer Support Software category are: Freshdesk, Samanage, Zendesk.
Comparison

Shuttle

VS

Freshdesk

VS

Shuttle screenshot Freshdesk screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

9.8 ?

Customer Experience

Customer Experience

Customer Experience

97% ?

Customer Experience

100% ?

Cost

Cost

By quote

free

Pricing Type

Pricing Type

Free | Monthly payment | Quote-based Monthly payment
Complete Review

Complete Review

General Description

General Description

Real-time client onboarding for many sectors including P2P lenders, challenger banks, lawyers, accountants, business incubators, and insurance companies.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Easy Links
Available Integrations

Available Integrations

Dynamics 365 CRM

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Contact Email

Contact Email

support@freshdesk.com
Vendor's Address

Vendor's Address

11th Floor, No 1 Croydon
12-16 Addiscombe Road
Croydon, CR0 0XT
UK
311 California street,
San Francisco, CA 94104
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Plans

Pricing Plans

Shuttle offers three pricing packages.

 

Standard – Free

 

  • Team Direct Journey
  • Customer Portal
  • One Key Forms
  • Application Management
  • Email Support
  • Web Training

Professional – From £250 a month per journey + £1 per application

  • All 5 Journeys
  • Customer Portal
  • One Key Forms
  • Application Management
  • Data Verification
  • Standard KYC Journeys
  • Silver Support Package
  • Web Training
  • Initial Form Setup
  • Initial Training

Enterprise – By quote

  • All 5 Journeys
  • Customer Portal
  • One Key Forms
  • Application Management
  • Data Verification
  • Standard KYC Journeys
  • Complex KYC Journeys
  • CRM Integration
  • Gold Support Package
  • Ongoing Form Support
  • Ongoing Training Support
  • Dedicated Customer Success Manager

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Features

Features

Shuttle FEATURES

  • Real-time document collection
  • Customer progression
  • Electronic document signing
  • Versioning
  • Security
  • White label
  • Admin rights options
  • Online training
  • Email support
  • Dedicated customer success manager
  • SLA
  • Integration options

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification
Pricing Details

Pricing Details

Learn more about Shuttle pricing Learn more about Freshdesk pricing
Available Languages

Available Languages

English English, Dutch, Polish, Turkish, Swedish
Popular Customers

Popular Customers

Royal Bank of Scotland, Trademark Brothers, Smart Cleaner Advertising Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Contact Phone

Contact Phone

+44-1273-25-1440 +1 (866) 832-3090
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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It may not always be enough to simply compare Freshdesk and Shuttle against each other. Although useful features, cost and customer experience are all crucial and should be considered when making a final choice, you should also take a look at the recognition and awards claimed by every software. Frequently a less popular service may turn out to be an excellent choice that was a winner of many SaaS awards such as our Exceptional Customer Support Award which proves that despite limited market popularity it’s a significant contender to the products that dominate the market.