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Compare Freshdesk vs Shuttle

What is better Freshdesk or Shuttle? There are numerous Customer Support Software products in the market today. The best way to find out which product fits your needs best is to examine them side by side. As an example, here you can examine Freshdesk and Shuttle for their overall score (9.8 vs.

8.0, respectively) or their user satisfaction rating (100% vs. 97%, respectively). You can even review their features and pricing terms along with other valuable details below. When matching products be sure to compare their corresponding capabilities and mark their differences to have a clearer picture of both deals. Similarly, remember to assess non-core features including security, backup, ease-of-use, and helpdesk support.

We did our best to prepare reviews of all popular Customer Support Software services available on the market, but among them these three caught our special attention: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Real-time document collection
  • Customer progression
  • Electronic document signing
  • Versioning
  • Security
  • White label
  • Admin rights options
  • Online training
  • Email support
  • Dedicated customer success manager
  • SLA
  • Integration options

Pricing Info

Shuttle offers three pricing packages.

 

Standard – Free

 

  • Team Direct Journey
  • Customer Portal
  • One Key Forms
  • Application Management
  • Email Support
  • Web Training

Professional – From £250 a month per journey + £1 per application

  • All 5 Journeys
  • Customer Portal
  • One Key Forms
  • Application Management
  • Data Verification
  • Standard KYC Journeys
  • Silver Support Package
  • Web Training
  • Initial Form Setup
  • Initial Training

Enterprise – By quote

  • All 5 Journeys
  • Customer Portal
  • One Key Forms
  • Application Management
  • Data Verification
  • Standard KYC Journeys
  • Complex KYC Journeys
  • CRM Integration
  • Gold Support Package
  • Ongoing Form Support
  • Ongoing Training Support
  • Dedicated Customer Success Manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Royal Bank of Scotland, Trademark Brothers, Smart Cleaner Advertising

Integrations

Dynamics 365 CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Real-time client onboarding for many sectors including P2P lenders, challenger banks, lawyers, accountants, business incubators, and insurance companies.

Company Email

Contact No.

Company's Address

11th Floor, No 1 Croydon
12-16 Addiscombe Road
Croydon, CR0 0XT
UK

It may not always be enough to simply compare Freshdesk and Shuttle against each other. Although useful features, cost and customer experience are all crucial and should be considered when making a final choice, you should also take a look at the recognition and awards claimed by every software. Frequently a less popular service may turn out to be an excellent choice that was a winner of many SaaS awards such as our Exceptional Customer Support Award which proves that despite limited market popularity it’s a significant contender to the products that dominate the market.

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