Compare Shuttle vs. FreshdeskThere are numerous Customer Support Software products in the market today. The best way to find out which product fits your needs best is to examine them side by side. As an example, here you can examine Freshdesk and Shuttle for their overall score (9.8 vs. 8.0, respectively) or their user satisfaction rating (100% vs. 97%, respectively). You can even review their features and pricing terms along with other valuable details below. When matching products be sure to compare their corresponding capabilities and mark their differences to have a clearer picture of both deals. Similarly, remember to assess non-core features including security, backup, ease-of-use, and helpdesk support. Currently, the top products in our Customer Support Software category are: Freshdesk, Samanage, Zendesk.
|Free | Monthly payment | Quote-based||Monthly payment|
Real-time client onboarding for many sectors including P2P lenders, challenger banks, lawyers, accountants, business incubators, and insurance companies.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Dynamics 365 CRM
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
|Types of Support|
Types of Support
| 11th Floor, No 1 Croydon|
12-16 Addiscombe Road
Croydon, CR0 0XT
| 311 California street,|
San Francisco, CA 94104
Shuttle offers three pricing packages.
Standard – Free
Professional – From £250 a month per journey + £1 per application
Enterprise – By quote
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
|Learn more about Shuttle pricing||Learn more about Freshdesk pricing|
|English||English, Dutch, Polish, Turkish, Swedish|
|Royal Bank of Scotland, Trademark Brothers, Smart Cleaner Advertising||Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
|+44-1273-25-1440||+1 (866) 832-3090|
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It may not always be enough to simply compare Freshdesk and Shuttle against each other. Although useful features, cost and customer experience are all crucial and should be considered when making a final choice, you should also take a look at the recognition and awards claimed by every software. Frequently a less popular service may turn out to be an excellent choice that was a winner of many SaaS awards such as our Exceptional Customer Support Award which proves that despite limited market popularity it’s a significant contender to the products that dominate the market.