Compare Sharpen vs. Freshdesk
If you wish to have a quick way to learn which Customer Support Software product is better, our proprietary system gives Freshdesk a score of 9.8 and Sharpen a score of 7.4 for general quality and performance. At the same time, Freshdesk is rated at 100%, while Sharpen is rated 97% for their user satisfaction level. You can also review their product details, including features, tools, options, plans, prices, and many more. Check whether the solution lets you to customize some of its processes to make sure it matches your own business workflows. At the moment, the leading products in our Customer Support Software category are: Salesforce Essentials, Freshdesk, Zendesk.  |  | ||
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| Pricing Details | |||
Our Score | Our Score 7.4 | Our Score 9.8 | |
| Client Satisfaction | |||
Client Satisfaction | Client Satisfaction 97% | Client Satisfaction 100% | |
| Cost | |||
Cost | $20 | free | |
| Pricing Type | |||
Pricing Type | Monthly payment | Monthly payment | |
| Full Review | ||||||||||||
Full Review | ||||||||||||
| General Description | ||||||||||||
General Description | Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions. | Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan. | ||||||||||
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| Available Support | ||||||||||||
Available Support |
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| Pricing Details | ||||||||||||
Pricing Details | Learn more about Sharpen pricing | Learn more about Freshdesk pricing | ||||||||||
| Available Plans | ||||||||||||
Available Plans | Sharpen offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company: Voice Only – $20/user/month
Customer Care – $99/user/month
Customer Care + Sales Accelerator – $130/user/month
| Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here. Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
*annual subscription | ||||||||||
| Available Integrations | ||||||||||||
Available Integrations | At the moment, Sharpen offers a streamlined integration with Salesforce. | Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier. Freshdesk also integrates with the following applications:
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Live Support
Training| Types of Customers | |||
Types of Customers | Small Business | Large Enterprises | Medium Business | Small Business | Large Enterprises | Medium Business | Freelancers | |
| Company's Address | |||
Company's Address | 6311 E Westfield Blvd, Suite 200 Indianapolis, IN 46220 USA | 311 California street, San Francisco, CA 94104 | |
| Available Languages | |||
Available Languages | English | English, Dutch, Polish, Turkish, Swedish | |
| List of Features | |||
List of Features | Sharpen FEATURES
| Freshdesk FEATURES
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| Vendor Email | |||
Vendor Email | sales@sharpencx.com | support@freshdesk.com | |
| Contact Phone | |||
Contact Phone | +1-855-249-3357 | +1 (866) 832-3090 | |
| Prominent Clients | |||
Prominent Clients | OnPeak, SmartIT, DHCU Community Credit Union | Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef | |
| Compare Alternatives | |||
Compare Alternatives | |||
| Popular Alternatives | |||
Popular Alternatives | Product name Score | Product name Score | |
| QUICK LINKS | |||
QUICK LINKS | |||
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All the data, facts and opinions that we shared in this comparison were taken from official company sites, promotional content available online, real-life experience from real users as well as our personal direct use of each product by a professional reviewer. We put a lot of effort to comprehensively test every service, as a result we not only study it on our own, but we also correlate our findings with experiences of other people from the B2B community.
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