MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Sharpen vs. Freshdesk

If you wish to have a quick way to learn which Customer Support Software product is better, our proprietary system gives Freshdesk a score of 9.8 and Sharpen a score of 7.4 for general quality and performance. At the same time, Freshdesk is rated at 100%, while Sharpen is rated 97% for their user satisfaction level. You can also review their product details, including features, tools, options, plans, prices, and many more. Check whether the solution lets you to customize some of its processes to make sure it matches your own business workflows. At the moment, the leading products in our Customer Support Software category are: Salesforce Essentials, Freshdesk, Zendesk.
Software

Sharpen

VS

Freshdesk

VS

Sharpen screenshot Freshdesk screenshot
Pricing Details

Our Score

Our Score

7.4 ?

Our Score

9.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

97% ?

Client Satisfaction

100% ?

Cost

Cost

$20

free

Pricing Type

Pricing Type

Monthly payment Monthly payment
Full Review

Full Review

General Description

General Description

Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Useful Links
Available Support

Available Support

Phone
Ticket
Phone Live Support
Ticket Training
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Details

Pricing Details

Learn more about Sharpen pricing Learn more about Freshdesk pricing
Available Plans

Available Plans

Sharpen offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Voice Only – $20/user/month

  • UC Unified Communication
  • Extended Reach
  • Call Management
  • Advanced Features
  • Global Phone Number Availability
  • Unlimited Local and Long Distance Calling Included

Customer Care – $99/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes

Customer Care + Sales Accelerator – $130/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Available Integrations

Available Integrations

At the moment, Sharpen offers a streamlined integration with Salesforce.

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Company's Address

Company's Address

6311 E Westfield Blvd, Suite 200
Indianapolis, IN 46220
USA
311 California street,
San Francisco, CA 94104
Available Languages

Available Languages

English English, Dutch, Polish, Turkish, Swedish
List of Features

List of Features

Sharpen FEATURES

  • Centralized Dashboard
  • Team visibility
  • Measurable
  • Skill-based routing
  • Automatic call distribution
  • Auto-log activity
  • Call recording
  • Call monitoring
  • No busy signal
  • Voicemail to email
  • Virtual fax
  • Dynamic capacity
  • Agent monitoring
  • Connect softphone
  • Call analytics
  • HIPAA-compliant

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
Vendor Email

Vendor Email

sales@sharpencx.com support@freshdesk.com
Contact Phone

Contact Phone

+1-855-249-3357 +1 (866) 832-3090
Prominent Clients

Prominent Clients

OnPeak, SmartIT, DHCU Community Credit Union Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Compare Alternatives

Compare Alternatives

Compare with Bornevia
Compare with Cayzu
Compare with Shoviv EML to PST Using EML Converter
Compare with ContactWorld
Compare with Dimelo By RingCentral
Compare with Teamwork Desk
Compare with Rocketbots
Compare with Verify550
Compare with Magentrix
Compare with Stellar OST to PST Converter
Compare with iTouchVision Customer Service
Compare with FeedbacQ
Compare with Nectar Desk
Compare with PlanPlus Online
Compare with Salesboom CRM
Compare with HelpCrunch
Compare with Propeller CRM
Compare with SimpleChurch CRM
Compare with HelloLeads
Compare with Spiro
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

All the data, facts and opinions that we shared in this comparison were taken from official company sites, promotional content available online, real-life experience from real users as well as our personal direct use of each product by a professional reviewer. We put a lot of effort to comprehensively test every service, as a result we not only study it on our own, but we also correlate our findings with experiences of other people from the B2B community.