|Monthly payment||Monthly payment|
Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
|Learn more about Sharpen pricing||Learn more about Freshdesk pricing|
Sharpen offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:
Voice Only – $20/user/month
Customer Care – $99/user/month
Customer Care + Sales Accelerator – $130/user/month
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
At the moment, Sharpen offers a streamlined integration with Salesforce.
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
| 6311 E Westfield Blvd, Suite 200|
Indianapolis, IN 46220
| 311 California street,|
San Francisco, CA 94104
|English||English, Dutch, Polish, Turkish, Swedish|
|List of Features|
List of Features
|+1-855-249-3357||+1 (866) 832-3090|
|OnPeak, SmartIT, DHCU Community Credit Union||Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
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All the data, facts and opinions that we shared in this comparison were taken from official company sites, promotional content available online, real-life experience from real users as well as our personal direct use of each product by a professional reviewer. We put a lot of effort to comprehensively test every service, as a result we not only study it on our own, but we also correlate our findings with experiences of other people from the B2B community.