Compare Freshdesk vs Sharpen

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

• Access to App Gallery
• Email Channel
• Knowledge Base
• Standard Phone Channel
• Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

• Sprout inclusions
• Advanced Social Channel
• Custom Domain Mapping
• Satisfaction Surveys
• Time Tracking
• Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

• Blossom inclusions
• Multilingual Helpdesk
• Live Chat Channel
• Ticket Templates
• Community Forums
• Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

• Multiple Products
• Garden inclusions
• Portal Customization
• Custom Agent Roles
• Shared Ownership
• Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

• Estate inclusions
• Advanced Phone Channel
• Custom Email Servers
• EU Data Center
• IP Whitelisting

*annual subscription

Sharpen offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Voice Only – $20/user/month

• UC Unified Communication
• Extended Reach
• Call Management
• Advanced Features
• Global Phone Number Availability
• Unlimited Local and Long Distance Calling Included

Customer Care – $99/user/month

• Connect Included
• Direct Salesforce Integration
• Call Queues
• Call Flow Reporting and Analytics
• Workflow Management
• Skills Based Inbound Call Routing
• Unlimited Trunks / Lines
• Unlimited Minutes

Customer Care + Sales Accelerator – $130/user/month

• Connect Included
• Direct Salesforce Integration
• Call Queues
• Call Flow Reporting and Analytics
• Workflow Management
• Skills Based Inbound Call Routing
• Unlimited Trunks / Lines
• Unlimited Minutes