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Compare Freshdesk vs Service CRM

What is better Freshdesk or Service CRM? You have such a wide range of CRM Software options in today’s state of that industry that deciding on the best product may be overwhelming. On our comparison page, it is simple to evaluate the features, terms and conditions, available plans, and more details of Freshdesk and Service CRM.

You can also compare their score (9.7 for Freshdesk vs. 8.0 for Service CRM) and user satisfaction level (100% for Freshdesk vs. 99% for Service CRM). The scores and ratings offer you a general idea how these two software products perform. In addition, find out if the solution can integrate with existing business apps to guarantee greater productivity.

As of now, the most significant solutions in our Customer Support Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.

Sprout – Free

  • Unlimited Agents
  • Email Ticketing
  • Ticket Trend Report
  • Social Ticketing
  • Knowledge Base
  • Ticket Dispatch
  • Team Collaboration
  • Call-to-ticket conversion

Blossom

–  $19/agent/month or $15/agent/month/annual billing

  • All Sprout Features
  • Automation Capabilities
  • In-depth Helpdesk
  • Chats and Calls Management
  • Marketplace Apps
  • SLA Management
  • Business Hours

Garden

– $45/agent/month or $35/agent/month/annual billing

  • All Blossom Features
  • Triggered Messages
  • Time Tracking
  • Call Masking
  • Session Replay
  • Multilingual Knowledge Base
  • CSAT Surveys
  • Performance Reports
  • Embedded Chat FAQs
  • IVR

Estate

– $69/agent/month or $49/agent/month/annual billing

  • All Garden Features
  • Automatic Ticket Assignment
  • In-app Chat Campaigns
  • Answer Bot
  • Portal Customization
  • Custom Roles
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest

– $125/agent/month or $99/agent/month/annual billing

  • All Estate Features
  • Skill-based Ticket Assignment
  • IP Whitelisting
  • Extendable API Rate Limit
  • Sandbox
  • Phone Calls Holiday Routing
  • HIPAA Compliance
  • Co-browsing
  • Multilingual Chat FAQs

Field Service Management

– $29/field technician/month

  • Available on Estate and Forest Plans
  • Add Field Technicians
  • Service Performance tracking
  • Schedule and Appointment Management
  • 24/7 Email Support
  • 24/5 Phone Support
  • Reports

You can take advantage of Freshdesk’s omnichannel capability for a fee if you subscribe to either Garden or Estate. But you get it free with Forest.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Service Agreements
  • Field Engineer on Map
  • Quoting
  • Job Management
  • Inventory
  • Customization
  • EMI Management
  • Invoicing and Payment
  • Email and SMS Notification
  • White Label Branding
  • Work Offline 

Pricing Info

Service CRM offers three quote-based enterprise pricing plans available to customers upon request. 

Simple – By quote

  • Customize Reports
  • Multi-user
  • Service Engineer Management
  • EMI Management
  • SMS/Email Integration
  • Job Management
  • Service Reminders
  • Inventory Management
  • AMC Management
  • Service Contract

Modern – By quote

  • Unlimited Users / Field Engineers
  • Payment through App
  • Send Invoice Onsite
  • Create Quotation On-Site
  • Works even Offline
  • Field Engineer on Map / Tracking
  • Capture Customer Signature
  • Capture Offsite Photos
  • Separate App for Admin & Field Engineer
  • Separate Client App
  • Completely White Labeled App
  • Android Mobile App
  • SMS/Email Integration
  • Customize Reports
  • Multi User
  • Field Engineer Management
  • EMI Management
  • Job Management
  • Service Reminders
  • Inventory Management
  • AMC Management
  • Service Contract
  • Dashboard with business stats

Advanced – By quote

  • Unlimited Users / Field Engineers
  • Payment through App
  • Send Invoice Onsite
  • Create Quotation On-Site
  • Works even Offline
  • Field Engineer on Map / Tracking
  • Capture Customer Signature
  • Capture Offsite Photos
  • Separate App for Admin & Field Engineer
  • Separate Client App
  • White Labeled iPhone App
  • White Labeled Android App
  • Android Mobile App
  • SMS/Email Integration
  • Customize Reports
  • Multi-user
  • Field Engineer Management
  • EMI Management
  • Job Management
  • Service Reminders
  • Inventory Management
  • AMC Management
  • Service Contract
  • iPhone App
  • Dashboard with business stats

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Service CRM offers web services that enable integration with third-party software and application.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Service CRM is a field service management software that can automate various after-sales services.

Company Email

sales@servicecrm.co.in

Contact No.

Company's Address

All the data, facts and reviews that we provided in this comparison were gathered from official company websites, promotional materials available online, real-life experience from real clients as well as our own direct use of every service by an expert. We pay a lot of attention to comprehensively examine each app, so we not only study it ourselves, but we also compare our findings with experiences of other people from the SaaS community.

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