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Compare Freshdesk vs Sellsy CRM

What is better Freshdesk or Sellsy CRM? There are many CRM Software products out there these days. The best way to find out which one fits your needs best is to evaluate them side by side. For instance, here you can compare Freshdesk and Sellsy CRM for their overall score (9.8 vs. 8.7, respectively) or their user satisfaction rating (100% vs. 100%, respectively).

You can even compare their individual modules and pricing conditions along with other helpful facts below. When matching products make sure to check their similar capabilities and mark their disparities to get a clearer picture of both deals. Similarly, remember to assess non-core issues like security, backup, intuitiveness, and customer support.

Those of you who want to save some time or want a Customer Support Software recommendation from our experts may want to try out these top choices for this year: Salesforce Service Cloud, Zendesk, Freshdesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $50.00

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Two way email integration
  • Automated call tracking
  • Ecommerce integration
  • Task Management
  • Data Capture
  • Bulk Email Sending
  • Contacts, Leads, and Opportunities
  • Email Templates
  • Calendar Management
  • Customer Portal
  • Interaction Tracking
  • Track Email Opens

Pricing Info

Sellsy CRM offers a flexible pricing scheme where you only pay for the features you need. All packages are billed annually.

Start – $50/month/user add-on

  • Up to 5 Users
  • Email Support

Business – $120/month/user add-on

  • Up to 15 Users
  • Phone Support

Business+ – $170/month/user add-on

  • Up to 25 users
  • Phone Support

Enterprise – Custom Pricing

  • More than 25 Users
  • Account Manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Steamway, Le Petit Ballon, Kontest App

Integrations

Sellsy integrates with the following business systems and applications:

  • Bitium
  • Dropbox
  • Google Apps for Work
  • Google Calendar
  • Google Drive
  • MailChimp
  • Microsoft Outlook
  • Stripe
  • WordPress
  • Drupal
  • MailJet
  • Joomla
  • PrestaShop

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

The primary function of Sellsy CRM is to help business create pipeline views that enable them to instantly see the status of business opportunities.

Company Email

aollier@sellsy.com

Contact No.

Company's Address

Easybill SAS
59 rue Jean Jaurès
92300 Levallois-Perret
France

You shouldn’t expect only a broad array of functionalities and scalable pricing packages from a well-known CRM Software. Almost as significant as key features is a trustworthy customer support. You want to make sure that if you have any questions about Freshdesk or Sellsy CRM, or you struggle with some problems, or maybe you’ll need to request a certain update or feature beneficial to your company you can rely on a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are provided. It’s also a significant advantage if you can profit from personal training or at least an FAQ you can use.

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