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Compare Freshdesk vs Sellsy CRM

What is better Freshdesk or Sellsy CRM? With various functionalities, pricing, terms, and more to compare, choosing the right CRM Software for your organization is tough.

Nevertheless by working with our system, you can easily match the features of Freshdesk and Sellsy CRM together with their general SmartScore, respectively as: 9.8 and 8.7 for overall score and 100% and 100% for user satisfaction. You can also evaluate them feature by feature and see which software is a better fit for your company. Don’t forget to ask for a trial version first prior to opting in for a plan to see how the program works in real scenarios.

We know that not all people have the time to examine a large number of different products, so we created a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Salesforce Service Cloud, Salesforce Essentials, Freshdesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50.00

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Two way email integration
  • Automated call tracking
  • Ecommerce integration
  • Task Management
  • Data Capture
  • Bulk Email Sending
  • Contacts, Leads, and Opportunities
  • Email Templates
  • Calendar Management
  • Customer Portal
  • Interaction Tracking
  • Track Email Opens

Pricing Info

Sellsy CRM offers a flexible pricing scheme where you only pay for the features you need. All packages are billed annually.

Start – $50/month/user add-on

  • Up to 5 Users
  • Email Support

Business – $120/month/user add-on

  • Up to 15 Users
  • Phone Support

Business+ – $170/month/user add-on

  • Up to 25 users
  • Phone Support

Enterprise – Custom Pricing

  • More than 25 Users
  • Account Manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Steamway, Le Petit Ballon, Kontest App

Integrations

Sellsy integrates with the following business systems and applications:

  • Bitium
  • Dropbox
  • Google Apps for Work
  • Google Calendar
  • Google Drive
  • MailChimp
  • Microsoft Outlook
  • Stripe
  • WordPress
  • Drupal
  • MailJet
  • Joomla
  • PrestaShop

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

The primary function of Sellsy CRM is to help business create pipeline views that enable them to instantly see the status of business opportunities.

Company Email

aollier@sellsy.com

Contact No.

Company's Address

Easybill SAS
59 rue Jean Jaurès
92300 Levallois-Perret
France

It may not always be enough to simply compare Freshdesk and Sellsy CRM against each other. Although useful features, pricing plans and customer experience are all crucial and should be included when making a final decision, you should also take a look at the recognition and awards merited by every product. In many cases a less known solution may turn out to be an amazing choice that was distinguished with B2B awards such as our Great User Experience Award which shows that in spite of limited market popularity it’s a worthy rival to the services that dominate the market.

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