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Compare Freshdesk vs Sell.Do

What is better Freshdesk or Sell.Do? If you want an effective CRM Software product for your company you must take time to examine various solutions. It doesn’t have to be complex, and can be as easy as matching their functions in a table like the one below. You will also get a quick idea how each product functions. As an example, on this page you can check Freshdesk’s overall score of 9.8 and compare it against Sell.Do’s score of 8.8; or Freshdesk’s user satisfaction level at 100% versus Sell.Do’s N/A% satisfaction score.

The evaluation will help you spot the pros and cons of each program, and decide which fits you requirements better. On top of the robust features, the software which is simple and intuitive is always the better product.

At this time, the most popular solutions in our Customer Support Software category are: Zendesk, Freshdesk, Salesforce Essentials.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from ₹2599

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead Management
  • Automatic Lead Scoring
  • Lead Routing & Lead Assignment
  • Automatic Lead Capture
  • Lead Pipeline Analysis
  • Lead Event Tracking
  • Smart Lists
  • Cloud Telephony
  • Workflow Automation
  • Trigger-based SMS & Email
  • SMS & Email Templates
  • Instant Alerts & Reminders
  • Calling Reports
  • Sales Performance Reports
  • Property Portal Integration
  • Task & Team Management
  • Inventory Management
  • Mobile CRM
  • Channel Partner Integration
  • Email Builder
  • Email Marketing
  • Drip Marketing
  • Social Media Integration
  • Campaign Tracking
  • Bulk Email & SMS
  • SMS Short Code
  • Lead Source Analysis
  • Marketing Campaign Reports
  • Revenue Reports
  • Facebook & Google Ads Tracking

Pricing Info

Sell.Do has two modules: sales and marketing. Each has a respective enterprise pricing. The details are outlined below to help you determine which one is the most suitable for your organization.

Sales – ₹2,599/user/month

  • Lead Management
  • Automatic Lead Scoring
  • Lead Routing & Lead Assignment
  • Automatic Lead Capture
  • Lead Pipeline Analysis
  • Lead Event Tracking
  • Smart Lists
  • Cloud Telephony
  • Workflow Automation
  • Trigger-based SMS & Email
  • SMS & Email Templates
  • Instant Alerts & Reminders
  • Calling Reports
  • Sales Performance Reports
  • Property Portal Integration
  • Task & Team Management
  • Inventory Management
  • Mobile CRM
  • Channel Partner Integration
  • Dedicated Business Consultant

Marketing – ₹5,999/user/month

  • Email Builder
  • Email Marketing
  • Drip Marketing
  • Social Media Integration
  • Campaign Tracking
  • Bulk Email & SMS
  • SMS Short Code
  • Lead Source Analysis
  • Marketing Campaign Reports
  • Revenue Reports
  • Facebook & Google Ads Tracking

Please note that you need at least one Sales account to sign up for the Marketing package.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Amanora Park Town, Goel Ganga Developments, Pride Purple Group

Integrations

Sell.Do can integrate with the following third-party solutions:

  • Facebook Ads
  • Facebook Lead Generation Form
  • LinkedIn Lead Generation Form
  • Property Portals
  • Google Ads
  • ERP Systems
  • SAP
  • Tally
  • QuickBooks

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An integrated sales and marketing platform dedicated to assisting real estate agencies in minimizing efforts for gaining greater bookings.

Company Email

Contact No.

Company's Address

Sell.Do
3rd Floor, Sr. No. 9, H.No:1/2
Near Hotel Holiday Inn
Above Maruti Suzuki Suman Kirti Cars Pvt. Ltd.
Mahalunge, Pune, Maharashtra 411045
India

No CRM Software will manate to cater to all the requirements of a specific team. Though key functionalities of Freshdesk and Sell.Do are obviously a priority you should also thoroughly study the integrations offered by each service. Very often your team will already be using some other B2B software in your company and it’s always more beneficial to go with software that integrate well with each other. With that approach you will be able to ensure a smooth transfer of information between your teams and software used, which can significantly reduce time spent on migrating between one service and the next.

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