Compare Freshdesk vs. SamanageWhen choosing the right CRM Software for your enterprise it is suggested that you compare the features, costs, and other important data regarding the product and vendor. Here, you can check the parallels and differences between Freshdesk (overall score at 9.8 and user satisfaction at 100%) and Samanage (overall score at 9.6 and user satisfaction at 98%). You can also look at their unique details, for example features, plans, rates, conditions, etc. What is more, read the terms thoroughly for information on extra charges, such as, setup fees, independent customer service, upgrade fees, disk space fees, and others. Our experts made sure to review all popular Customer Support Software services available on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk, Samanage, Zendesk.
|Monthly payment||Monthly payment | Quote-based|
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|English, Dutch, Polish, Turkish, Swedish||English|
|+1 (866) 832-3090||1.888.250.8971|
|Learn more about Freshdesk pricing||Learn more about Samanage pricing|
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
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Suite 100, Cary NC 27511
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In the event you continue having second thoughts about which app will work best in your case it might be a good idea to investigate each service’s social metrics. These metrics are quite often an indicator of how popular every app is and how big is its online presence.For instance, if you analyze Freshdesk LinkedIn page you’ll see that they are followed by 4163 people. In case of Samanage the volume of followers on their LinkedIn page is 4490.