Compare Freshdesk vs. SamanageGetting the perfect Customer Support Software product is all about cross-checking various solutions and identifying the top application for your specific needs. Our unique system gives you a fast look at the general rating of Freshdesk and Samanage. For general quality and performance, Freshdesk scored 9.8, while Samanage scored 9.6. On the other hand, for user satisfaction, Freshdesk earned 98%, while Samanage earned 100%. Below you can also verify their functionalities, terms, plans, etc. to find out which application will be more suitable for your situation. One critical feature to assess is if the software lets you to toggle on/off limitations on different types of users to limit the exposure of any sensitive business data. Users who are pressed for time or would like to get a Customer Support Software recommendation from our team might want to try out these top choices for this year: Zendesk, Samanage, Freshdesk.
|Monthly payment||Monthly payment | Quote-based|
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
|+1 415 544 0700||1.888.250.8971|
Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
|Learn more about Freshdesk pricing||Learn more about Samanage pricing|
| 311 California street,|
San Francisco, CA 94104
| 117 Edinburgh South|
Suite 100, Cary NC 27511
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish||USA, UK, Canada, Germany, Japan|
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
Page last modified
It may not always be sufficient to just compare Freshdesk and Samanage against one another. Although reliable functionalities, cost and user reviews are all crucial and should be taken into account when making a final decision, you should also pay attention to the recognition and awards won by each solution. Very often a less known app may turn out to be a great choice that was distinguished with B2B awards such as our Great User Experience Award which reveals that despite smaller market popularity it’s a worthy rival to the services that rule the market.