MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Freshdesk vs. Samanage

When choosing the right CRM Software for your enterprise it is suggested that you compare the features, costs, and other important data regarding the product and vendor. Here, you can check the parallels and differences between Freshdesk (overall score at 9.8 and user satisfaction at 100%) and Samanage (overall score at 9.6 and user satisfaction at 98%). You can also look at their unique details, for example features, plans, rates, conditions, etc. What is more, read the terms thoroughly for information on extra charges, such as, setup fees, independent customer service, upgrade fees, disk space fees, and others. Our team put a lot of effort to review all popular Customer Support Software products offered out there, but among them these three deserved our special attention: Zendesk, Samanage, Freshdesk.
Compare

Freshdesk

VS

Samanage

VS

Freshdesk screenshot Samanage screenshot
Pricing Details

Score

Our Score

9.8 ?

Our Score

8.9 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

98% ?

Pricing

Pricing

free

by quote

Price Scheme

Price Scheme

Monthly payment Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Quick Links
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Available Languages

Available Languages

English, Dutch, Polish, Turkish, Swedish English
Contact No.

Contact No.

+1 (866) 832-3090 1.888.250.8971
Pricing Details

Pricing Details

Learn more about Freshdesk pricing Learn more about Samanage pricing
Vendor Email

Vendor Email

support@freshdesk.com support@samanage.com
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Pricing Plans

Pricing Plans

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Integrations

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Features

Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Contact Address

Contact Address

311 California street,
San Francisco, CA 94104
117 Edinburgh South
Suite 100, Cary NC 27511
Popular Clients

Popular Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Compare Alternatives

Compare Alternatives

Compare with EmailGreen
Compare with Wix Answers
Compare with RealtyJuggler
Compare with TRUSTist REVIEWer
Compare with TeamViewer
Compare with Nectar Desk
Compare with Zoho Desk
Compare with KarmaCRM
Compare with Shuttle
Compare with CloudAgent
Compare with Datanyze
Compare with ConnectWise Control
Compare with eWay-CRM
Compare with Snapforce
Compare with EspoCRM
Compare with UVdesk Helpdesk
Compare with Value Creation Automation CRM
Compare with Kreato CRM
Compare with Avoxi
Compare with Bright Pattern
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

In the event you continue having second thoughts about which app will work best in your case it might be a good idea to investigate each service’s social metrics. These metrics are quite often an indicator of how popular every app is and how big is its online presence.For instance, if you analyze Freshdesk LinkedIn page you’ll see that they are followed by 4163 people. In case of Samanage the volume of followers on their LinkedIn page is 4490.