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Compare Freshdesk vs SalesRabbit

What is better Freshdesk or SalesRabbit? Today’s firms look for the top CRM Software product to remain competitive. On this page we help you with buying the best software, by allowing you to examine Freshdesk and SalesRabbit down to the very details of their individual features.

It's also possible to check our overall scoring values, which rate the software overall quality and performance. Freshdesk got a 9.8 score, while SalesRabbit has a score of 7.7. Likewise, you can compare their general user satisfaction rating: 100% (Freshdesk) against 100% (SalesRabbit). Keep in mind to choose the application that best answers your top needs, not the application with the higher number of features.

People who want to save some time or would like to get a Customer Support Software advice from our experts may want to try out these top choices for the current year: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 7.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead tracking
  • Leaderboards
  • Team messaging
  • Integrations
  • Company branding
  • Territory Management
  • Sales tools
  • GPS tracking
  • Datagrid
  • Digital contact

Pricing Info

SalesRabbit offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Individual plan – $15/month, billed annually

  • 1 user
  • Lead management
  • Data imports
  • Customer locator
  • Presentation material
  • Sketch Board
  • Live support

Team plan – $22/month/user, billed annually

  • Everything in individual plan, plus
  • Multiple users
  • Area management
  • Location tracking
  • Team chat and news
  • Training portal
  • Leaderboards

Pro plan – $29/month/user, billed annually

  • Everything in the team plan, plus
  • Agreement forms
  • Integrations
  • Industry sales tools

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sunrun, stormguard, TriSmart

Integrations

SalesRabbit integrates with the following business systems and applications:

  • Salesforce
  • Agemni CMS
  • Pestpacsoftware
  • Marketsharp
  • jobNimbus
  • Improveit36

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SalesRabbit is a reliable customer relationship management platform designed for businesses of all sizes.

Company Email

support@salesrabbit.com

Contact No.

Company's Address

2801 North Thanksgiving Way, Suite 210
Lehi, Utah 84043
USA

No CRM Software will be able to cater to all the requirements of a specific team. Though core functionalities of Freshdesk and SalesRabbit should matter you should also carefully study the integrations offered by each software. In many cases you will already be working with other types of B2B software in your company and it’s definitely better to go with products that integrate well with each other. With that approach you will be able to ensure a smooth transfer of data between your teams and software used, which can significantly reduce time spent on migrating between one app and the next.

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