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Compare Freshdesk vs SalesNexus

What is better Freshdesk or SalesNexus? It’s easy to our scoring system to help you get a general idea which CRM Software product is more suitable for your business. For overall product quality, Freshdesk received 9.8 points, while SalesNexus gained 8.1 points. At the same time, for user satisfaction, Freshdesk scored 100%, while SalesNexus scored 100%.

Details about their features, tools, supported platforms, customer service, and more are provided below to help you get a more correct review. Don’t forget to choose only the functions that you need to avoid wasting resources for functions which are redundant.

We did our best to review all popular Customer Support Software solutions offered on the market, but among them these three caught our special attention: Freshdesk, Salesforce Service Cloud, Salesforce Essentials.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $9,990

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Online CRM
  • Act! Database Importing
  • Unlimited Email Marketing
  • Sales Collaboration
  • Web Lead Capture
  • Email Lead Capture
  • Salesforce Automation
  • Unlimited Support
  • Marketing Automation
  • Sales Team CRM
  • Lead Generation

Pricing Info

Do It Yourself Plan: $9,990 annual cost

This plan is a bundle for 10 users. It offers:

  • Premium support: training and support
  • Technical: 4 GB storage and API
  • Marketing: web to lead, broadcast email and email analytics
  • Unlimited contacts
  • Notes
  • Tasks
  • Reminders
  • Calendar

Done For You: $15,999 annual cost

This plan is a bundle for 10 users. It offers:

  • Premium support: dedicated training
  • 8 GB storage
  • 1 developer sandbox instance
  • Field, layout, and report customization
  • Email design service
  • Data mitigation and clean up
  • Data integration service

Ultimate Plan: $18,999 annual cost

This plan is a bundle for 10 users. It offers:

  • Premium support
  • 12 GB storage
  • 3 developer sandbox instance
  • DKIM
  • Campaign management service
  • Custom built campaigns
  • Workflow Automation

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BBB, New Penn Financial, Loan Depot, Community Coffee

Integrations

  • Quickbooks
  • Act!

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SalesNexus is customized in order to grow the business of users, and offers marketing automation and lead generation solutions.

Company Email

Contact No.

Company's Address

SalesNexus LLC
600 N. Shepherd Dr.
Suite 301 | Houston,
Texas 77007

No CRM Software will be perfect enough to solve all the needs of a company. While key functionalities of Freshdesk and SalesNexus are obviously a priority you should also thoroughly examine the integrations offered by each solution. In many cases your team will already be making use of other types of B2B software in your company and it’s definitely better to opt for software that integrate well with one another. With that approach you can guarantee a smooth transfer of data between your teams and software used, which can significantly reduce time wasted on migrating between one solution and the next.

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