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Compare Freshdesk vs Salesmate

What is better Freshdesk or Salesmate? Reviewing products to find the best CRM Software does not always have to be hard. On our review platform, you can easily match Freshdesk and Salesmate and right away evaluate their distinct features. We allow you to examine their capabilities, supported devices, support service, pricing rates, terms, and much more.

You can even compare their overall score (9.8 for Freshdesk vs. 8.2 for Salesmate) and overall customer satisfaction level (100% for Freshdesk vs. 100% for Salesmate). Take your time and review your top choices and see which one is best for your company. Similarly, you have to consider the vendor’s background; are they reliable and will they still be operating in a few years time?

We realize that not all companies have enough time to scrutinize a wide range of various products, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Salesforce Service Cloud, Salesforce Essentials.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Great Sales Pipeline View
  • Email integration
  • Goal Setting & Reporting
  • Contact History
  • Google Calendar & Contacts Integration
  • Powerful API
  • Mobile Apps
  • Full Customization
  • Roles & Organizational Hierarchy
  • 24/7 Support
  • Timeline view
  • Sales reporting
  • Reliable and safe
  • Google Apps integration
  • Email tracking
  • Google Maps integration
  • Powerful API
  • Multi-currency
  • Simple data import & export

Pricing Info

Salesmate offers starter and growth plan based on the features and individual requirements. You can sign up for Salesmate free trial for 15 days. Here is what you get in each of the plans:

 

STARTER – Perfect for small teams

 

  • Contact management
  • Company management
  • Deal management
  • Multiple pipeline management
  • Activity management
  • Notes & follow-up activities
  • Calendar sync
  • Custom fields
  • Dependency fields
  • Custom views
  • Custom layout
  • Custom module names
  • Custom pipelines & stages
  • Custom deal win probability
  • Deal board (pipeline) view
  • Custom activity types
  • Merge records
  • Clone records
  • Search
  • Filters
  • Add files
  • Add & pin notes
  • Notifications
  • Multi currency
  • User mentions
  • Email SMTP & Bcc forwarding
  • Integration via IMAP
  • Email full sync
  • Email tracking
  • Bulk emails
  • Email templates
  • Email storage
  • Built-in call
  • Text Messaging
  • Workflow management
  • Number of workflows 10
  • Number of emails (workflow) 250/user/day
  • Standard reports
  • Standard dashboard
  • Cross module reports
  • Chart & grid reports
  • Activity insights
  • Deal insights
  • Sales insights
  • Sales pipeline
  • Sales funnel
  • Call log reports
  • Chrome Extension
  • Mobile Apps
  • File storage 2 GB/ User
  • Migration from other CRMs
  • Security roles – Fixed Roles

GROWTH – Best value for growing teams

 

  • All Starter Plan features
  • Recurring activities
  • Product / Services management – New
  • Goal management
  • Email scheduling
  • Smart email reminders
  • Email metrics
  • Team inbox – New
  • Number of workflows 25
  • Number of emails (workflow) 500/user/day
  • Date based workflows
  • Custom reports
  • Custom dashboard
  • Email analytics
  • Email template usage analytics
  • File storage 5 GB/ User
  • Security roles Custom Roles

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Ecomdash, RKA Ventures, LLC, PSDCenter

Integrations

Salesmate seamlessly integrates with the following third-party applications:

  • Google Maps
  • Google Drive
  • Google Contacts
  • Google Calendar
  • Gmail
  • Cognito Forms
  • Shopify
  • ActiveCampaign
  • Squarespace
  • WebMerge
  • RingCentral
  • Slack
  • Gravity Form
  • MailChimp
  • Wufoo
  • Clearbit
  • Zapier
  • WordPress
  • Microsoft Calendar
  • AWeber
  • Mad Mimi
  • Sendlane
  • SendinBlue
  • Formstack
  • Harvest
  • Woodpecker
  • Invoice Ninja
  • Livestorm
  • PieSync

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Salesmate is an intelligent business CRM that assists companies in converting leads into customers.

Company Email

hello@salesmate.io

Contact No.

Company's Address

525 N Tryon St #1600,
Charlotte, NC 28202,
USA

Almost as essential as useful features and user support responsiveness are pricing plans offered by Freshdesk and Salesmate. While price should not be the sole element it’s without a doubt a key thing to think about. You should count on a flexible pricing plan that can be matched with your business size and painlessly scaled up when your business expands. Be sure that you don’t choose pricing plans that include extra functionalities that you won’t find useful and always make an effort to get in touch with the vendor directly as big companies can usually count on more affordable prices. You should also give a chance to a free trial or demo of each product to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t require you to spend any money and offers a solid overview of what it feels like to work with Freshdesk and Salesmate.

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