Compare Salesmate vs. Freshdesk

Reviewing products to find the best CRM Software doesn't have to be tough. On our review platform, we enable you to match Freshdesk and Salesmate and promptly see their varying features. We allow you to examine their uniqe benefits, supported devices, level of support, prices, terms, and many more. It's also possible to review their overall score (9.8 for Freshdesk vs. 8.2 for Salesmate) and overall customer satisfaction level (100% for Freshdesk vs. 100% for Salesmate). Devote time to examine your leading alternatives and determine which one is right for your company. Similarly, you have to consider the vendor’s credibility; are they reliable and will they still be on the market in a few years time? If you have to quickly locate the more reliable Customer Support Software according to our review team we recommend you try out one of these services: Freshdesk, Zendesk, Salesforce Essentials.





Salesmate screenshot Freshdesk screenshot
Pricing Details


Our Score

8.2 ?

Our Score

9.8 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?





Pricing Type

Pricing Type

Monthly payment | Annual Subscription Monthly payment
Complete Review

Complete Review



Salesmate is an intelligent business CRM that assists companies in converting leads into customers.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Easy Links
Available Features

Available Features

Salesmate FEATURES

  • Great Sales Pipeline View
  • Email integration
  • Goal Setting & Reporting
  • Contact History
  • Google Calendar & Contacts Integration
  • Powerful API
  • Mobile Apps
  • Full Customization
  • Roles & Organizational Hierarchy
  • 24/7 Support
  • Timeline view
  • Sales reporting
  • Reliable and safe
  • Google Apps integration
  • Email tracking
  • Google Maps integration
  • Powerful API
  • Multi-currency
  • Simple data import & export

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
Available Integrations

Available Integrations

Salesmate seamlessly integrates with the following third-party applications:

  • Google Maps
  • Google Drive
  • Google Contacts
  • Google Calendar
  • Gmail
  • Cognito Forms
  • Shopify
  • ActiveCampaign
  • Squarespace
  • WebMerge
  • RingCentral
  • Slack
  • Gravity Form
  • MailChimp
  • Wufoo
  • Clearbit
  • Zapier
  • WordPress
  • Microsoft Calendar
  • AWeber
  • Mad Mimi
  • Sendlane
  • SendinBlue
  • Formstack
  • Harvest
  • Woodpecker
  • Invoice Ninja
  • Livestorm
  • PieSync

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Available Plans

Available Plans

Salesmate offers both monthly and annual enterprise pricing plans, depending on the user’s preferences. Here are the details of each: *Yearly – $12/month *Monthly – $15/monthly payment

  • Unlimited Deals
  • Multiple Sales Pipelines
  • Unlimited Contacts
  • Unlimited Tasks
  • User Hierarchies & Permissions
  • Email Templates
  • Bulk Emails
  • Time-Limited Full Email Sync
  • G Suite Integration
  • Auto Email Attachments
  • Search Function
  • Built-in Calling and Text Message Feature (New)
  • Mobile Apps with Calling Feature (New)
  • Google Chrome Extension
  • Email Open & Click Tracking
  • Workflow
  • Dashboards
  • Custom Reports
  • 1GB Free Storage/User
  • API Access
  • Add-On Space

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

Languages Supported

English English, Dutch, Polish, Turkish, Swedish
Prominent Clients

Prominent Clients

Ecomdash, RKA Ventures, LLC, PSDCenter Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
OS Supported

OS Supported

Windows Mobile
Contact Address

Contact Address

525 N Tryon St #1600,
Charlotte, NC 28202,
311 California street,
San Francisco, CA 94104
Vendor Email

Vendor Email
Phone Number

Phone Number

+1 (866) 832-3090
Pricing Details

Pricing Details

Learn more about Salesmate pricing Learn more about Freshdesk pricing
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It may not always be enough to just compare Freshdesk and Salesmate against one another. Although reliable functionalities, cost and user experience are all important and should be taken into account when making a final decision, you should also check out the recognition and awards merited by every solution. In many cases a less popular product may turn out to be an excellent choice that was a winner of many SaaS awards such as our Exceptional Customer Support Award which proves that despite lesser market popularity it’s a significant contender to the products that rule the market.