Compare Freshdesk vs. Salesformics

When choosing the best CRM Software for your company our recommendation is that you review the functions, costs, and other essential information regarding the product and vendor. Here, you are able to see the parallels and discrepancies between Freshdesk (overall score at 9.8 and user satisfaction at 100%) and Salesformics (overall score at 6.5 and user satisfaction at 100%). You may also look at their specific modules, for example functions, plans, rates, terms and conditions, etc. Moreover, analyze the terms thoroughly for information on hidden costs, such as, setup cost, independent customer service, upgrade fees, storage fees, and more. We are aware that not all businesses have the time to examine a large number of various solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Salesforce Essentials, Freshdesk, Zendesk.





Freshdesk screenshot Salesformics screenshot
Pricing Details

Total Score

Our Score

9.8 ?

Our Score

6.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?





Pricing Model

Pricing Model

Monthly payment Monthly payment
Detailed Review

Detailed Review

Product Info

Product Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Salesformics is a cloud-based sales software with CRM features that any sales team can set up running in minutes.
Useful Links
OS Supported

OS Supported

Windows Mobile
Company's Address

Company's Address

311 California street,
San Francisco, CA 94104
Boathouse 6 , Portsmouth Historic Dockyard , Portsmouth , PO1 3LJ
List of Features

List of Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Salesformics FEATURES

  • The GX Box: built-in search engine to make sales process automation easy and convenient
  • Built-in CRM that meets small business’ needs
  • Third-party integration to expand sales and marketing automation
  • Intuitive dashboard of key performance indicators
  • Mechanism for instant feedback and company insight
  • Secure and encrypted server to keep your data safe
  • Easy setup in minutes, not days or hours
  • Unlimited number of of contacts, leads, accounts or messages
  • Point-and-click segment marketing function
Support Types

Support Types

Phone Live Support
Ticket Training
Available Languages

Available Languages

English, Dutch, Polish, Turkish, Swedish English
Popular Clients

Popular Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Contact Phone

Contact Phone

+1 (866) 832-3090 +44 (0)845 130 6003
Pricing Details

Pricing Details

Learn more about Freshdesk pricing Learn more about Salesformics pricing
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business


Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
  • Buffer
  • Campaign Monitor
  • Constant Contact
  • Dropbox
  • Eventbrite
  • Twilio
  • LinkedIn
Vendor Email

Vendor Email
Available Plans

Available Plans

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Here are the Salesformics cost details:

Salesformics is a sales software-CRM solution available in only one plan:

All-inclusive ($99 per user, per month): unlimited leads, accounts, contacts; unlimited workflows, integration with third-party apps including Twitter, LinkedIn, Eventbrite, and Dropbox; unlimited segment marketing use; unlimited opportunities data; company dashboarding with customisable widgets that show appointments, reminders, sales figures, activity reports, sales metrics and marketing performance.

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Popular Alternatives

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Every time you select a software that you believe will be an actual asset for your team you shouldn’t simply pay attention to what reviewers have to say about it. In many cases individual experience with the solution may change, depending on specific goals and needs. This is why in our reviews we also give our User Satisfaction Rating for each solution to give you an immediate overview of how real users of Freshdesk and Salesformics rate their experience with the software. Our algorithm is based on detailed analysis of product appearances on other websites, social media and blogs, so you are going to obtain a comprehensive and reliable overview of what other customers think about each service. In this case Freshdesk has a total satisfaction rating at 100% while for Salesformics 100% of users say they had a positive experience with it.