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Compare Salesforce Snap-ins vs. Freshdesk

With a wide range of features, pricing, terms, and more to evaluate, determining the best Customer Support Software for your organization is tricky. But by using our system, you can easily match the features of Freshdesk and Salesforce Snap-ins including their general score, respectively as: 9.8 and 8.9 for overall score and 100% and 100% for user satisfaction. You can also evaluate them feature by feature and see which application is a more effective fit for your company. Remember to ask for a free trial first before getting a plan to see how the solution can help you in real setting. We know that not all people have enough time to scrutinize dozens of different services, so we came up with a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk, Samanage.
Comparison

Salesforce Snap-ins

VS

Freshdesk

VS

Salesforce Snap-ins screenshot Freshdesk screenshot
Pricing Details

Total Score

Our Score

8.9 ?

Our Score

9.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Cost

Cost

By quote

free

Pricing Type

Pricing Type

Quote-based Monthly payment
Detailed Review

Detailed Review

Product Info

Product Info

An industry-leading customer support tool that lets you effortlessly embed service features into your application or website.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Quick Links
Email Address

Email Address

support@freshdesk.com
Pricing Details

Pricing Details

Learn more about Salesforce Snap-ins pricing Learn more about Freshdesk pricing
Available Integrations

Available Integrations

As part of the Salesforce Service Cloud, Salesforce Snap-ins may be used alongside third-party systems as well as other platforms in the Salesforce suite.

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Languages

Languages

English English, Dutch, Polish, Turkish, Swedish
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Info

Pricing Info

Salesforce Snap-ins does not provide their pricing plans publicly. If you are interested in purchasing this application, feel free to contact the vendor to request a quote.

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Contact Address

Contact Address

The Landmark at One Market
Suite 300, San Francisco, CA 94105
United States
311 California street,
San Francisco, CA 94104
Support Types

Support Types

Phone
Training
Phone Live Support
Ticket Training
Available Features

Available Features

Salesforce Snap-ins FEATURES

  • FAQ Creation
  • Case Management
  • Personalized Live Chat
  • SOS Video Chat
  • Two-Way Video Chat
  • Live Agent Chat
  • Self-Service Knowledge Base
  • Software Development Kit

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
Popular Customers

Popular Customers

Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Phone No.

Phone No.

1-800-667-6389 +1 (866) 832-3090
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you research various Customer Support Software solutions you shouldn’t only study their list of features and available pricing plans. Keep in mind the service should be meeting your standards and team so the more flexible their offer the better. Check what OSes are supported by Freshdesk and Salesforce Snap-ins and be certain you will obtain mobile support for whatever devices you work on in your company. It may also be a good idea to learn which languages and countries are supported, because this could be a critical factor for many companies.