An industry-leading customer support tool that lets you effortlessly embed service features into your application or website.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
|Learn more about Salesforce Snap-ins pricing||Learn more about Freshdesk pricing|
As part of the Salesforce Service Cloud, Salesforce Snap-ins may be used alongside third-party systems as well as other platforms in the Salesforce suite.
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
|English||English, Dutch, Polish, Turkish, Swedish|
Salesforce Snap-ins does not provide their pricing plans publicly. If you are interested in purchasing this application, feel free to contact the vendor to request a quote.
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
| The Landmark at One Market|
Suite 300, San Francisco, CA 94105
| 311 California street,|
San Francisco, CA 94104
|Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo||Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
|1-800-667-6389||+1 (866) 832-3090|
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
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If you research various Customer Support Software solutions you shouldn’t only study their list of features and available pricing plans. Keep in mind the service should be meeting your standards and team so the more flexible their offer the better. Check what OSes are supported by Freshdesk and Salesforce Snap-ins and be certain you will obtain mobile support for whatever devices you work on in your company. It may also be a good idea to learn which languages and countries are supported, because this could be a critical factor for many companies.