MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Freshdesk vs Salesbox CRM

What is better Freshdesk or Salesbox CRM? Buying the best CRM Software product is all about assessing different solutions and figuring out the top application for your specific needs. Our unique process provides you with a brief look at the general rating of Freshdesk and Salesbox CRM. For general quality and performance, Freshdesk scored 9.8, while Salesbox CRM scored 8.2. On the other hand, for user satisfaction, Freshdesk earned 100%, while Salesbox CRM earned 99%.

Below it's also possible to verify their characteristics, terms, plans, etc. to find out which software will be more appropriate for your needs. One key feature to check is if the software allows you to enable and disable permissions on various types of users to secure any confidential business data.

We are aware that not all companies have enough time to try out a large number of different products, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Freshdesk, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $30

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Guidance to reach your target
  • Adaptive task generation
  • Adaptive reminders
  • Get questions after calls
  • Integrated with iOS
  • Built for iPhone, iPad, iPad Pro
  • Take notes with Apple pencil
  • Click, swipe & Voice-to-text
  • Call with Salesbox
  • Track communication
  • Facetime
  • iMessage
  • Email
  • Adaptive & dynamic sales processes
  • Multiple sales processes
  • Missing opportunities prediction
  • Real-time insights
  • Customisable standard reports
  • Collaborate on opportunities, accounts and contacts
  • Share tasks, leads & reports
  • Get notified in real-time
  • Share meeting notes in real-time
  • Search LinkedIn for accounts
  • Search Facebook for contacts
  • Post on Facebook to get leads
  • Post on LinkedIn to get leads
  • MailChimp emails to get leads
  • See your personal records
  • Compete with colleagues
  • Encourages to reach targets
  • Task & lead management
  • Pipline management
  • Account & contact management
  • Appointment management
  • Document management

Pricing Info

Salesbox offers three enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:

SUPER – $35/user/month ($30 when billed annually)

  • Full Sales Feature Suite
  • Free Support
  • Free Training

ULTRA – $70/user/month ($60 when billed annually)

  • All features from the SUPER package
  • Custom Fields
  • Multi Relations
  • Advanced Search
  • Personal Dashboards
  • Outlook & Gmail Email Plugins
  • Salesbox API Access

ULTIMATE – $100/user/month ($90 when billed annually)

  • All features from the ULTRA package
  • Marketing Atomation to get Automatic Leads
  • Account & Contact Call Lists
  • LeadBoxer Integration
  • MailChimp Integration
  • LinkedIn Integration
  • Facebook Integration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Rezon AB, iMachinesGroup

Integrations

Salesbox CRM integrates with the following business tools and applications:

  • Google Contacts
  • Google Tasks
  • Google Calendar
  • Google Drive
  • Google Docs
  • Google Mail
  • MS Contacts
  • MS Tasks
  • MS Calendar
  • OneDrive
  • OneDrive for Business
  • Office365
  • Outlook
  • Office365 Mail
  • Dropbox
  • MailChimp
  • LinkedIn
  • Facebook
  • Maestrano.com
  • Leadboxer

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Salesbox CRM is the predictive CRM and mobile CRM for those that want to be successful in sales.

Company Email

Contact No.

Company's Address

Vattugatan 1,
111 52 Stockholm,
Sweden

In the event you continue having doubts about which app will be best in your case it might be a sound idea to analyze each service’s social metrics. These metrics are frequently a sign of how popular every software is and how wide is its online presence.For example, if you look at Freshdesk LinkedIn page you’ll learn that they are followed by 4163 people. In case of Salesbox CRM the volume of followers on their LinkedIn page is 201.

Page last modified