Compare Salesboom CRM vs. Freshdesk

Comparing products for the top CRM Software does not always have to be difficult. On our review platform, it is possible to match Freshdesk and Salesboom CRM and right away see their distinct features. We allow you to take a look at their capabilities, supported devices, level of support, pricing rates, terms, and more. You can also compare their overall score (9.8 for Freshdesk vs. 7.6 for Salesboom CRM) and overall customer satisfaction level (100% for Freshdesk vs. 100% for Salesboom CRM). Take your time and examine your top alternatives and see which one is best for your company. Similarly, you have to check the software company’s background; can they be relied upon and will they still be around in a few years time? People who want to save some time or would like to get a Customer Support Software recommendation from our team may want to examine these top choices for this year: Zendesk, Freshdesk, Salesforce Essentials.

Salesboom CRM




Salesboom CRM screenshot Freshdesk screenshot
Pricing Page

Our Score

Our Score

7.6 ?

Our Score

9.8 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?





Pricing Model

Pricing Model

Monthly payment Monthly payment
Detailed Review

Detailed Review


Overview is a popular online CRM software company that offers user-friendly, web-based CRM software apps.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Useful Links
Company Email

Company Email
Phone No.

Phone No.

1.855.229.2043 +1 (866) 832-3090
Contact Address

Contact Address

1668 Barrington St,
Halifax, NS B3J 2A2,
311 California street,
San Francisco, CA 94104
List of Features

List of Features


  • Customizable Platform
  • Workflow Automation
  • Web Site Integration
  • Document Management
  • Profile Based Security
  • Microsoft Mail Merge
  • Marketing Automation
  • Sales Force Automation
  • Customer Service and Support
  • Email Integration
  • Social CRM
  • Business Intelligence and Analytics
  • Custom CRM Workflow Engine
  • Collaboration Tools

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
Languages Supported

Languages Supported

English English, Dutch, Polish, Turkish, Swedish
Popular Clients

Popular Clients

APMEX, Gannett, Alliant, Home Trust, nuTravel Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Pricing Plans

Pricing Plans

Salesboom CRM has three CRM pricing plans designed to give every business and organization a powerful CRM platform that suits their needs and budget. Each plan comes with a free trial period.

Team Plan – $14/user/month

  • Minimum of 5 users
  • Leads, accounts & contacts
  • Task, event & document management
  • Email integration with Outlook & Gmail
  • Mobile access
  • Mass email
  • 5 GB data storage
  • Custom fields, views & reports
  • Opportunity & pipeline management
  • Web-capture leads, contacts & accounts
  • Lead routing & assignment
  • Email templates & tracking
  • Employee collaboration
  • Integration with Google Maps, Skype, Twitter & Facebook
  • Zip code proximity search

Professional Plan – $45/user/month

  • All Team features
  • Campaign management
  • Drip marketing
  • Quotes management
  • Mobile Marketing Automation
  • Product repository and catalogs
  • Contract management
  • Customizable role & profile security
  • 10 GB data storage
  • Customizable forecasts
  • Customizable workflow engine
  • Project management and time sheets
  • Case management
  • Case auto assignment & escalation
  • Knowledge base

Enterprise Plan – $95/user/month

  • All Professional features
  • Territory management
  • Unlimited data storage
  • Inventory management
  • Workflow & approval management
  • Offline access
  • Enterprise analytics
  • Unlimited customizations
  • Web services API availability
  • 24×7 toll-free support
  • Multiple sessions per user
  • Advanced Workflow engine
  • Commissions management
  • Billing and invoicing
  • Employees management
  • HR policy tracking
  • Self-Service portal
  • Quickbooks CRM integration

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription



Salesboom CRM offers integration with the following business systems and applications:

  • Microsoft Outlook
  • QuickBooks CRM
  • Google Maps
  • Google Apps
  • Skype
  • Twitter
  • Facebook

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Support Types

Support Types

Ticket Training
Phone Live Support
Ticket Training
Pricing Page

Pricing Page

Learn more about Salesboom CRM pricing Learn more about Freshdesk pricing
OS Supported

OS Supported

Windows Mobile
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives



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In the event you continue having doubts about which app will work best for your business it might be a good idea to analyze each service’s social metrics. Such metrics are frequently a sign of how popular each product is and how big is its online presence. For instance, in case of Facebook Freshdesk has 67649 likes on their official page while Salesboom CRM profile is liked by 2254 users.