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Compare Freshdesk vs. SafeSoft Solutions

If you wish to have a easy way to decide which Customer Support Software product is better, our exclusive algorythm gives Freshdesk a score of 9.8 and SafeSoft Solutions a score of 7.2 for all round quality and performance. Moreover, Freshdesk is rated at 100%, while SafeSoft Solutions is rated 100% for their user satisfaction level. You can also compare their product details, including modules, tools, options, plans, costs, and much more. Find out whether the solution lets you to customize a few of its funnels to guarantee it matches your own business processes. Those of you who want to save some time or could use a Customer Support Software advice from our experts might want to examine these top choices for this year: Zendesk, Freshdesk, Salesforce Essentials.
Comparison

Freshdesk

VS

SafeSoft Solutions

VS

Freshdesk screenshot SafeSoft Solutions screenshot
Pricing Details

Total Score

Our Score

9.8 ?

Our Score

7.2 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Pricing

Pricing

free

by quote

Pricing Type

Pricing Type

Monthly payment Quote-based
Full Review

Full Review

Overview

Overview

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Set up an inbound call center hub, an outbound phone marketing platform, or a fusion of both without the hassles of an actual call center.
Easy Links
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone
Ticket
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Mac
Email Address

Email Address

support@freshdesk.com sales@safesoftsolutions.com
List of Features

List of Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

SafeSoft Solutions FEATURES

Inbound
  • Hosted IVR
  • ACD Intelligent Routing
  • CTI Screen Pop
  • Toll-Free Numbers
  • Local Numbers
  • Voicemail
Outbound
  • Predictive Dialing
  • Preview Dialing
  • Voice Broadcasting
  • Custom Lead Recycling
  • Lead Scrubbing
  • Campaign Quotas
Blended
  • Built-in CRM
  • Custom Reporting
  • Branch Scripting
  • Embedded Web-form
  • Call-time Rules
  • Campaign Hot Keys
Analysis and Reporting
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Campaign History Databasing
  • Contact History Databasing
  • Customized Reports
  • Real Time Reporting
  • Reporting Data Exports
Supported Integrations

Supported Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

SafeSoft Solutions supports integrations with the following business systems and applications:

  • Salesforce Sales Cloud
Popular Clients

Popular Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef AllState Insurance, First Nation Financial, Soltech Business Solutions
Cost Details

Cost Details

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Pricing available by quote only. Contact SafeSoft Solutions directly for more pricing information.

Contact No.

Contact No.

+1 (866) 832-3090 +1 818-436-3600
Company's Address

Company's Address

311 California street,
San Francisco, CA 94104
20950 Warner Center Lane
Building A
Woodland Hills, CA 91367
Languages

Languages

English, Dutch, Polish, Turkish, Swedish English
Pricing Details

Pricing Details

Learn more about Freshdesk pricing Learn more about SafeSoft Solutions pricing
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
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QUICK LINKS

QUICK LINKS

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You shouldn’t expect only a wide set of functionalities and flexible pricing plans from a reliable Customer Support Software. Almost as essential as key features is a trustworthy customer support. You want to make sure that when you have any questions about Freshdesk or SafeSoft Solutions, or you struggle with some problems, or maybe you’ll want to ask for a certain revision or feature useful to your company you can trust in a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are provided. It’s also a major asset if you can enjoy personal training or at least a knowledge base you can use.